.png){kind=small}
What is Dialpad Contact Center?
Dialpad Support leverages Ai to revolutionize the contact center experience, giving support teams the tools they need to deliver exceptional omnichannel customer experiences, with quality management, workforce management, automations, analytics and real-time assistance that makes human agents more effective.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceDialpad Contact Center Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Dialpad Contact Center.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dialpad Contact Center?
Pros
- Trustworthy
- Fair
- Transparent
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Screen Prompts
Skills Based Routing
Contact Center Compliance Management
Multi Channel Intake Integration
Knowledge Management
Multi Channel Queue Management
Call Recording
Workforce Management
Call Scripting and Call Flow Management
Contact Center Analytics
Ticket Management
Vendor Capability Ratings
Breadth of Features
Ease of Implementation
Quality of Features
Business Value Created
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Also Featured in...
Dialpad Contact Center Reviews
Tia A.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2022
Pretty decent software with very relevant features
Likeliness to Recommend
What differentiates Dialpad Contact Center from other similar products?
The look and layout of dialpad is cleaner and less crowded so it’s a bit easier to see what you’re doing
What is your favorite aspect of this product?
The ability to watch multiple queues at once
What do you dislike most about this product?
There isn’t really anything I dislike. I’d be nitpicking if I did.
What recommendations would you give to someone considering this product?
Try out the meeting options and transcription of the calls. They are so helpful and pretty accurate
Pros
- Enables Productivity
- Respectful
- Client Friendly Policies
- Client's Interest First
Please tell us why you think this review should be flagged.
Kayla R.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2022
A great software for calling centers.
Likeliness to Recommend
What differentiates Dialpad Contact Center from other similar products?
I prefer that the system errors aren’t that always like other calling apps I’ve utilized in the past. It’s straightforward to get the amount for each rep. I prefer that you simply don’t need to constantly check on the reps because you get automatic notifications of when they are on the call center or on break’s conjointly very nice to grasp that you can customize the calling choice to provide extensions or personal numbers.
What is your favorite aspect of this product?
Artificial intelligence is great. The reporting is simple to use and in-depth. The call recording library is well laid out and simple to track down calls. Once the account manager shows you the settings, you’ll notice they cover all of your wants and are intuitively placed. I vetted ten phone providers for my client service team and also the intersection between cost and options resides with Dialpad.
What do you dislike most about this product?
There’s an absence of customization. We weren’t offered any choices besides what comes out of the box for ZenDesk integration. Would you prefer the transcript for the call or voicemail to show up on the ticket?
What recommendations would you give to someone considering this product?
Very light weighted however totally practical in terms of essential elements, with no bloatware. Real-time transcript and real-time listening add additional stars to it. From setting it up from an admin perspective to a user experience, it beats down the opposite competitor’s hands down.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Effective Service
Please tell us why you think this review should be flagged.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Nov 2022
Technology is different. Mostly good.
Likeliness to Recommend
Pros
- Trustworthy
- Efficient Service
- Inspires Innovation
- Caring
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
