Diligent One Platform Logo
Diligent One Platform Logo
Diligent

Diligent One Platform

Composite Score
7.3 /10
CX Score
7.5 /10
Category
Diligent One Platform
7.3 /10

What is Diligent One Platform?

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

Company Details


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Awards & Recognition

Diligent One Platform won the following awards in the Governance, Risk and Compliance category

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Diligent One Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Diligent One Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

2
Since last award

95 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Diligent One Platform?

2% Negative
12% Neutral
86% Positive

Pros

  • Reliable
  • Friendly Negotiation
  • Fair
  • Trustworthy

Feature Ratings

Average 74

Data Analytics / BI / AI

83

Workflow Management

83

Reporting and Dashboards

79

Audit and Compliance Management

78

Risk Management

77

Incident Management and Remediation

75

Threat and Vulnerability

74

Asset Management

73

Vendor Management

70

Policy Management

66

Vendor Capability Ratings

Average 78

Ease of IT Administration

83

Ease of Implementation

81

Breadth of Features

80

Availability and Quality of Training

79

Usability and Intuitiveness

78

Ease of Data Integration

78

Quality of Features

77

Business Value Created

77

Ease of Customization

77

Vendor Support

74

Product Strategy and Rate of Improvement

72

Diligent One Platform Reviews

Armin B.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Great tool, if not for everything

Likeliness to Recommend

10 /10

What differentiates Diligent One Platform from other similar products?

Excellent SOX management

What is your favorite aspect of this product?

Analytics and reporting

What do you dislike most about this product?

Steep price, could be better maintained

What recommendations would you give to someone considering this product?

Individual aspects of the solution are excellent, consider the needs

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Client Friendly Policies

Jerry K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Features disappoint

Likeliness to Recommend

6 /10

What differentiates Diligent One Platform from other similar products?

Its good for small companies

What is your favorite aspect of this product?

simple to use

What do you dislike most about this product?

not as intuitive from a reporting standpoint

What recommendations would you give to someone considering this product?

consider a thorough onboarding plan

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Somkant M.

  • Role: Consultant
  • Industry: Banking
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Dec 2021

No OOTB, great customization possibilities.

Likeliness to Recommend

7 /10

What differentiates Diligent One Platform from other similar products?

High level of customization possibilities with modules and reports makes this tool easy to be molded in company needs.

What is your favorite aspect of this product?

The custom handlers makes it easy to fit new automations to the system. These automations make system more analytics friendly and nearer to company requirements.

What do you dislike most about this product?

No strong OOTB modules gives a chance to biginner organization start from where they are which is less value to them in comparison to a good industry standard OOTB module, which gives an edge from the get go of initial implementation.

What recommendations would you give to someone considering this product?

Look at your future posture and based on that customize the product, don’t look at just today or immediate fixes when you buy this product, otherwise you will be in a circle of constant development. The product offers easy but strong admin possibilities, so it is great if you have in-house admin personnel.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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