


What is Document360?
Document360 is the leading cloud-based Knowledge management platform, bringing together collaboration and knowledge. It allows organizations to create a public and private knowledge base to help employees and customers. You can create online FAQ pages, publish SOP's, centralize information, create product documentation and user manuals. Integrated with many 3rd party tools to fit your ecosystem. Integrations including Freshdesk, Zendesk, Intercom, Drift, Teams, Chrome, Slack, and many more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
95 Likeliness to Recommend
100 Plan to Renew
93 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 97%
- Negotiation and Contract:
- 99%
- Conflict Resolution:
- 97%
- Strategy & Innovation:
- 90%
- Service Experience:
- 99%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Document360?
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Role-Based Access
Cataloging
Social Features
Configurable Knowledge Repository
Bulk Actions
Multiple File Type Support
Workflow and Approval Management
Intelligent Search
Version Control
Reporting and Analytics
AI Capabilities
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Implementation
Breadth of Features
Vendor Support
Ease of IT Administration
Business Value Created
Availability and Quality of Training
Ease of Data Integration
Quality of Features
Document360 Reviews

Jerin D.
- Role: C-Level
- Industry: Apparel
- Involvement: Initial Implementation
Submitted Sep 2021
Fantastic Product
Likeliness to Recommend
What differentiates Document360 from other similar products?
The software is extremely easy to use and efficient.
What is your favorite aspect of this product?
There's a lot to talk about this product. The most striking feature is the discussion platform.
What do you dislike most about this product?
There's actually nothing to dislike about this product. Overall we are satisfied with it.
What recommendations would you give to someone considering this product?
We highly recommend others to consider this product because of the usability and features it offers.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Ostin M.
- Role: Sales Marketing
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
The best SaaS knowledge base platform
Likeliness to Recommend
What differentiates Document360 from other similar products?
The way everything's laid out is very easy to learn and understand for beginners.
What is your favorite aspect of this product?
The features obviously. Document360 has a long list of very useful features that increase productivity.
What do you dislike most about this product?
There's nothing to dislike about this product. Overall we are happy using Document360.
What recommendations would you give to someone considering this product?
We recommend you to go ahead and purchase Document360.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Aishu R.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Sep 2021
Clean and Easy to use
Likeliness to Recommend
What differentiates Document360 from other similar products?
Document360 is very effective and easy to use.
What is your favorite aspect of this product?
The features for collaboration is truly amazing.
What do you dislike most about this product?
We have been using this product for one year. Till now, we couldn't find any faults.
What recommendations would you give to someone considering this product?
Go ahead and buy. It's totally worth the money.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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