Document360 Logo Award Winner Product Badge
Document360 Logo Award Winner Product Badge
Kovai Limited

Document360

Composite Score
8.2 /10
CX Score
8.1 /10
Category
Document360
8.2 /10

What is Document360?

Document360 is the leading cloud-based Knowledge management platform, bringing together collaboration and knowledge. It allows organizations to create a public and private knowledge base to help employees and customers. You can create online FAQ pages, publish SOP's, centralize information, create product documentation and user manuals. Integrated with many 3rd party tools to fit your ecosystem. Integrations including Freshdesk, Zendesk, Intercom, Drift, Teams, Chrome, Slack, and many more.

Company Details


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Awards & Recognition

Document360 won the following awards in the Knowledge Management category

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Document360 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Document360.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

95 Likeliness to Recommend

100 Plan to Renew

93 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
97%
Negotiation and Contract:
99%
Conflict Resolution:
97%
Strategy & Innovation:
90%
Service Experience:
99%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Document360?

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7% Negative
0% Neutral
93% Positive

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Effective Service

Feature Ratings

Average 95

Role-Based Access

100

Cataloging

98

Social Features

98

Configurable Knowledge Repository

97

Bulk Actions

97

Multiple File Type Support

96

Workflow and Approval Management

96

Intelligent Search

95

Version Control

95

Reporting and Analytics

95

AI Capabilities

94

Vendor Capability Ratings

Average 95

Usability and Intuitiveness

97

Ease of Customization

97

Product Strategy and Rate of Improvement

97

Ease of Implementation

95

Breadth of Features

95

Vendor Support

95

Ease of IT Administration

95

Business Value Created

95

Availability and Quality of Training

95

Ease of Data Integration

94

Quality of Features

91

Document360 Reviews

Jerin D.

  • Role: C-Level
  • Industry: Apparel
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Sep 2021

Fantastic Product

Likeliness to Recommend

10 /10

What differentiates Document360 from other similar products?

The software is extremely easy to use and efficient.

What is your favorite aspect of this product?

There's a lot to talk about this product. The most striking feature is the discussion platform.

What do you dislike most about this product?

There's actually nothing to dislike about this product. Overall we are satisfied with it.

What recommendations would you give to someone considering this product?

We highly recommend others to consider this product because of the usability and features it offers.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ostin M.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2021

The best SaaS knowledge base platform

Likeliness to Recommend

10 /10

What differentiates Document360 from other similar products?

The way everything's laid out is very easy to learn and understand for beginners.

What is your favorite aspect of this product?

The features obviously. Document360 has a long list of very useful features that increase productivity.

What do you dislike most about this product?

There's nothing to dislike about this product. Overall we are happy using Document360.

What recommendations would you give to someone considering this product?

We recommend you to go ahead and purchase Document360.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Aishu R.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Clean and Easy to use

Likeliness to Recommend

10 /10

What differentiates Document360 from other similar products?

Document360 is very effective and easy to use.

What is your favorite aspect of this product?

The features for collaboration is truly amazing.

What do you dislike most about this product?

We have been using this product for one year. Till now, we couldn't find any faults.

What recommendations would you give to someone considering this product?

Go ahead and buy. It's totally worth the money.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing