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Kovai Limited

Document360

Composite Score

8.1 /10

CX Score

8.1 /10

17 Reviews Write a Review

Claim Software

What is Document360?

Document360 is the leading cloud-based Knowledge management platform, bringing together collaboration and knowledge. It allows organizations to create a public and private knowledge base to help employees and customers. You can create online FAQ pages, publish SOP's, centralize information, create product documentation and user manuals. Integrated with many 3rd party tools to fit your ecosystem. Integrations including Freshdesk, Zendesk, Intercom, Drift, Teams, Chrome, Slack, and many more.

Company Details

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Awards & Recognition

Document360 won the following awards in the Knowledge Management category

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2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Emotional Footprint Champion

2022

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Champion

2021

Document360 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Document360.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

94 Likeliness to Recommend

1
Since last award

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Document360?

6% Negative

0% Neutral

94% Positive

Pros

Performance Enhancing
Trustworthy
Unique Features
Effective Service

Feature Ratings

Average 92

Role-Based Access

Workflow and Approval Management

Cataloging

Social Features

Configurable Knowledge Repository

Bulk Actions

Multiple File Type Support

Intelligent Search

Version Control

Reporting and Analytics

AI Capabilities

Vendor Capability Ratings

Average 93

Vendor Support

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Quality of Features

Document360 Reviews

Yuri G.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Provides fast and accurate customer service

Likeliness to Recommend

10 /10

What differentiates Document360 from other similar products?

Document360 has provided us with an environment that simplifies customer service through the use of frequently asked questions. It has also made it easier for us to help our customers and answer their queries regarding the products we offer. Document360 has helped us provide better customer service and foster better customer relationships.

What is your favorite aspect of this product?

In my organization we have used this tool to create discussion platforms, publish articles and manage customer relationships. It is a platform that enjoys a good user interface, ease of use and rich in useful features to understand and address the needs of our customers and improve our service we provide to our customers.

What do you dislike most about this product?

It does not support other languages and its subscription cost is quite high.

What recommendations would you give to someone considering this product?

Document360 is a great platform for those who are looking for better customer service relationships through the creation of useful material such as FAQs. It is also a good platform for discussion and for answering queries associated with the products you offer to your customers. It is worth using.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Max R.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

Good Knowledge base tool

Likeliness to Recommend

8 /10

What differentiates Document360 from other similar products?

It allows you to create your own knowledge base easily. The UI is complete and easy to use.

What is your favorite aspect of this product?

Ease of use and excellent support, available to help in customizing the tool

What do you dislike most about this product?

Knowledge of HTML is required for more advanced management

What recommendations would you give to someone considering this product?

It allows you to easily create what is required, but to master it you need some additional skills (HTML). If you are looking for a tool for generating a basic knowledge or FAQ portal, Document360 is a good tool.

Pros

Effective Service
Caring
Saves Time
Respectful

Richard B.

Role: Student Academic
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

An amazing product

Likeliness to Recommend

10 /10

What differentiates Document360 from other similar products?

Document360 has an amazing user interface which is very helpful in navigating between different features.

What is your favorite aspect of this product?

The tools for collaboration is amazing.

What do you dislike most about this product?

We have been using it for 1 year. We could not find any issues regarding Document360.

What recommendations would you give to someone considering this product?

It's easy and simple to live with Document360.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Document360

What is Document360?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

Document360 Ratings

94 Likeliness to Recommend

1 Since last award

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Document360?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Role-Based Access Enable different levels of access based on role, allowing different articles to be available only to specific audiences as needed.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Cataloging Ability to organize documents and data based on similar tags, keywords and groupings.

Social Features Social features allow knowledge users to like, rate, comment, or tag knowledge content.

Configurable Knowledge Repository The solution provides the ability to create, manage, disseminate and archive knowledge articles in a structured format.

Bulk Actions Allows users to import and export multiple articles at a time, make updates and changes to multiple categories, properties, or articles simultaneously.

Multiple File Type Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Intelligent Search Provide user with filters and facets to refine search results, with auto-suggest capabilities, natural language search and search engine indexing.

Version Control Tracking of document versions with each iteration of document changes.

Reporting and Analytics Detailed analytics and dashboards on content usage and performance, including how information is accessed and by whom, search query performance, etc.

AI Capabilities Artificial intelligence to enhance knowledge management such as automatically tagging content, recognizing duplicate content, and suggesting relevant content.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Document360 Reviews

Yuri G.

Provides fast and accurate customer service

Likeliness to Recommend

Pros

Max R.

Good Knowledge base tool

Likeliness to Recommend

Pros

Richard B.

An amazing product

Likeliness to Recommend

Pros

1
Since last award

2
Since last award

Feature Ratings

Role-Based Access

Workflow and Approval Management

Cataloging

Social Features

Configurable Knowledge Repository

Bulk Actions

Multiple File Type Support

Intelligent Search

Version Control

Reporting and Analytics

AI Capabilities

Vendor Capability Ratings

Vendor Support

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Quality of Features