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What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
96 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Security
Mobile
Regulatory Compliance
Notifications
Templates
Audit Trail
Workflow
Customizable Branding
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Breadth of Features
Vendor Support
Ease of IT Administration
Availability and Quality of Training
DocuSign Reviews

Elizabeth M.
- Role: Human Resources
- Industry: Finance
- Involvement: End User of Application
Submitted Aug 2025
The Gold Standard in Digital Agreement Workflows
Likeliness to Recommend
What differentiates DocuSign from other similar products?
DocuSign is indeed a widely adopted electronic signature and digital transaction management platform. One thing that truly makes it different from others is that it is made to simplify how agreements are prepared, signed, and managed. DocuSign is a priority for all with strong legal compliance, security, and automation features.
What is your favorite aspect of this product?
Firstly, I want to mention it's legally binding and globally compliant. I love how it supports legally enforceable signatures along with offering audit trails, tamper-proof seals, and digital certificates for full legal defensibility. Also, it has a quick setup of documents with templates for repeated use. Along with that, it offers API access for embedding eSignature workflows into custom apps or portals. All these are my favorite ones.
What do you dislike most about this product?
DocuSign has proved very beneficial through its pre-built templates for frequently used documents. Therefore, there’s nothing not to like about this product.
What recommendations would you give to someone considering this product?
I would recommend one to first evaluate its features and volume according to the need. For example, if you are considering individual work, go for basic functioning first, and for enterprise, invest in advanced functionality features.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.

Almara W.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2025
DocuSign has been a lifesaver
Likeliness to Recommend
What differentiates DocuSign from other similar products?
I haven't really used any other products aside from Adobe Acrobat outside of my job.
What is your favorite aspect of this product?
The ease of use.
What do you dislike most about this product?
I don't have any dislikes about this product.
What recommendations would you give to someone considering this product?
I don't have any recommendations at this time.
Please tell us why you think this review should be flagged.

William B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2025
Reducing time and closes deals quickly
Likeliness to Recommend
What differentiates DocuSign from other similar products?
For me, DocuSign has helped our company in many ways, but mainly it accelerates the deal process, since before we didn't use any digital signature tool, but instead did it the traditional way, it would take days to send the contracts to our clients and wait for the signature, now this is a process that can take up to a few hours or even minutes because everything is digitalized now with this platform. I also like that the platform doesn't only provides a way to get digital signatures, but it also takes you through the entire process, allowing you to visualize which stage each client is in and looking at the status of every deal.
What is your favorite aspect of this product?
I like DocuSign because of how easy it makes the process of setting up and finalizing contracts, it is an indispensable part of our deals because we can generate a pre-approved agreement and send it to our clients, and get them signed really quickly. The most important part for me and our clients is the convenience, since everything is digital, there is no need to print, scan, or mail anything to our clients, we can also create our legal documents using the pre-built templates on the site like pricing tables and NDAs that we are able to customize to our liking, this helps save so much time and makes everything more efficient.
What do you dislike most about this product?
The biggest downside when it comes to this tool is that it doesn't have good pricing alternatives, especially if you're a small team or if you have a higher document volume, the pricing can scale up pretty quickly, so I would like to see better pricing alternatives that take this aspect into account. The mobile application also requires more maintenance, because it doesn't have a lot of crucial tools that are in the desktop version, which make the mobile app sometimes unusable on the go, it could be more refined to have more usability.
What recommendations would you give to someone considering this product?
The most beneficial thing that you can do is to use the templates that the software provides you with to build a set of core templates that you can use for different scenarios, this will save you a lot of time and prevent you from having to constantly re-create these documents all the time, and it will also make you look consistent since it helps with building your brand's image. I would also recommend to integrate it with your CRM tool in the first stages of setting up the program, since it'll save you a lot of time and it will synchronize your data.
Pros
- Trustworthy
- Saves Time
- Respectful
- Altruistic
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