Docusign

DocuSign

Composite Score

9.0 /10

CX Score

9.0 /10

254 Reviews Write a Review

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What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details

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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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Product Impact

2023

2 Top Rated Capabilities

6 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

96 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 94%
Negotiation and Contract:: 86%
Conflict Resolution:: 91%
Strategy & Innovation:: 88%
Service Experience:: 92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative

5% Neutral

93% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Saves Time

Feature Ratings

Average 87

E-Signatures

Digital Signature

User-Friendly

Security

Mobile

Regulatory Compliance

Audit Trail

Notifications

Templates

Third-Party Integration

Customizable Branding

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Ease of IT Administration

Availability and Quality of Training

DocuSign Reviews

Frank R. C.

Role: Sales Marketing
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

DocuSign helps Achieve Brand Signature Efficiency

Likeliness to Recommend

8 /10

What differentiates DocuSign from other similar products?

The following reasons led to the selection of DocuSign: security and compliant certification are highly robust to ensure each signature is valid and legal. From the other programs, it is unique because it is integrated with cloud storage, CRM, and email. One interesting feature that has to be mentioned is the audit trail that offers a comprehensive report on all the operations with the document.

What is your favorite aspect of this product?

It is intuitive, and this entails that the documents can be sent, tracked, and completed through reduced or without much human interaction. This integrates functioning and strengthens working relations within the company’s organizational structure as well as with other entities. This further enhances the overall security and compliance status of the contracts, enabling people to handle risky deals remotely in a very effective manner.

What do you dislike most about this product?

For instance, the customization of the branding is somewhat restricted and therefore makes it difficult to accomplish the patented branding of the company on special requests.

What recommendations would you give to someone considering this product?

It has become a norm in my daily brand advertising operations to make use of DocuSign in managing my documents. There is no better example than that period that I worked that was very critical in terms of campaign period and hence the need to make approvals faster. Our efficiency in getting approvals was also improved, as we were able to go from days to hours through DocuSign. Several features of the application, such as a clear audit trail that explained each move made during the process and timely update notification, were beneficial and increased flexibility in operations at work.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Chris M.

Role: Vendor Management
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

Intuitive product that does what it sets out to

Likeliness to Recommend

8 /10

What differentiates DocuSign from other similar products?

Very similar to other products offering digital signatures

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

N/A - nothing to dislike, performs as expected

What recommendations would you give to someone considering this product?

Ensure end user engagement from the beginning of the process

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Neil D.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2025

Game changer in reducing admin

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

Ease of integration

What is your favorite aspect of this product?

It’s secure and legally binding

What do you dislike most about this product?

Some of the template management can be a bit clunky

What recommendations would you give to someone considering this product?

Send yourself a document and test it on a mobile and desktop

Pros

Reliable
Friendly Negotiation
Effective Service
Respectful

DocuSign

What is DocuSign?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

DocuSign Ratings

91 Likeliness to Recommend

96 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love DocuSign?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Signatures Ability to add a digital mark indicating agreement to the conditions and terms in a contract or document and also confirms the identity of the message's creator

Digital Signature Not the same as e-signature. A digital signature is an encrypted packet associated with a document. Encrypted and decrypted via keys in a signatory certificate.

User-Friendly Intuitive and easy-to-use, with drag and drop tools to build forms on a visual canvas-type workspace.

Security Software provides appropriate data and access security.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Audit Trail View all previous activity including any recent edits and user access.

Notifications Alerting can be triggered by the application including documents that are not signed making administration much easier.

Templates Tool provides a set of pre-made templates you can use and distribute instead of creating new ones for every situation.

Third-Party Integration Able to integrate easily with other business systems e.g. CRM, ERP, Document Management, Microsoft.

Customizable Branding Tool allows user to apply its own branding to documents and create its own forms.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

DocuSign Reviews

Frank R. C.

DocuSign helps Achieve Brand Signature Efficiency

Likeliness to Recommend

Pros

Chris M.

Intuitive product that does what it sets out to

Likeliness to Recommend

Pros

Neil D.

Game changer in reducing admin

Likeliness to Recommend

Pros

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Feature Ratings

E-Signatures

Digital Signature

User-Friendly

Security

Mobile

Regulatory Compliance

Audit Trail

Notifications

Templates

Third-Party Integration

Customizable Branding

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Ease of IT Administration

Availability and Quality of Training