Docusign

DocuSign

Composite Score

9.0 /10

CX Score

9.1 /10

267 Reviews Write a Review

Claim Software

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

Filter By

2025 Data Quadrant Champion

Latest Award, 2025

1 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

4 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Product Impact

2023

2 Top Rated Capabilities

6 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

3% Negative

4% Neutral

93% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Saves Time

Feature Ratings

Average 88

E-Signatures

Digital Signature

User-Friendly

Security

Mobile

Regulatory Compliance

Audit Trail

Notifications

Templates

Customizable Branding

Third-Party Integration

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Vendor Support

Ease of IT Administration

Availability and Quality of Training

DocuSign Reviews

Isabella G.

Role: Sales Marketing
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

DocuSign Transforms Document Workflows Seamlessly

Likeliness to Recommend

8 /10

What differentiates DocuSign from other similar products?

The security foundation at DocuSign represents its main differentiator from competitors. Our tranquility during document handling stems from DocuSign's use of encryption, which adheres to international standards. The audit trail performs exceptionally well by generating systematic records of all document actions starting with viewing and ending with signing for our audit purposes.

What is your favorite aspect of this product?

Our marketing campaigns function smoothly because of the mobile signing feature built into the platform. Through mobile access to signing contracts, our business partners have cut down our marketing campaign launch durations significantly. Template creation in DocuSign proved vital for our team because we made templates for our frequent marketing deals, which cut down our document preparation work by many hours.

What do you dislike most about this product?

The search capabilities require improvement because additional advanced filtering options should permit users to separate documents by category and department type. The analytics dashboard lacks sufficient detail about document workflows so it fails to show document bottlenecks effectively.

What recommendations would you give to someone considering this product?

This process would need several weeks to finish, according to previous practices. We completed all signature collection through DocuSign within hours. Executive staff members could complete their tasks through mobile devices anywhere they traveled thanks to the solution's mobile signing capability. Watching these signature notifications appeared as a major satisfaction point, since it meant we stayed on track with our planned launch schedule.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Daniel D.

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

A game-changer for digital signatures

Likeliness to Recommend

8 /10

What differentiates DocuSign from other similar products?

DocuSign is an intuitive software that has a wide breadth of features, especially one that covers compliance and other legal procedures. DocuSign is easy to implement, it performs well on mobile, it supports various file types, and has an automated workflow that helps you collects digital signatures from your clients easily without strees

What is your favorite aspect of this product?

My favorite aspect of this product is the UI, it's beautiful and intuitive - and also I love the ease of creating documents with their drag and drop builder. Sending documents and organizing them is a breeze, and finally, the DocuSign platform is very secure as it offers rigorous security features and standard like securing your documents with passwords, and as an admin you can set permissions for your team, either allowing them to access a specific feature or denying them access.

What do you dislike most about this product?

The software is pricey

What recommendations would you give to someone considering this product?

It's the best software for e-signature and document management for your organization, you can send documents to your clients securely and receive them when they have been signed via your dashboard. And the UI is very easy to use and implement

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Marika L.

Role: Human Resources
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Security features are very reliable

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

Ability to follow up missing tasks

What is your favorite aspect of this product?

security and tracking tasks

What do you dislike most about this product?

Inability to edit/revise and push-back

What recommendations would you give to someone considering this product?

Increases work efficiency

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

DocuSign

What is DocuSign?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

DocuSign Ratings

91 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love DocuSign?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Signatures Ability to add a digital mark indicating agreement to the conditions and terms in a contract or document and also confirms the identity of the message's creator

Digital Signature Not the same as e-signature. A digital signature is an encrypted packet associated with a document. Encrypted and decrypted via keys in a signatory certificate.

User-Friendly Intuitive and easy-to-use, with drag and drop tools to build forms on a visual canvas-type workspace.

Security Software provides appropriate data and access security.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Audit Trail View all previous activity including any recent edits and user access.

Notifications Alerting can be triggered by the application including documents that are not signed making administration much easier.

Templates Tool provides a set of pre-made templates you can use and distribute instead of creating new ones for every situation.

Customizable Branding Tool allows user to apply its own branding to documents and create its own forms.

Third-Party Integration Able to integrate easily with other business systems e.g. CRM, ERP, Document Management, Microsoft.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

DocuSign Reviews

Isabella G.

DocuSign Transforms Document Workflows Seamlessly

Likeliness to Recommend

Pros

Daniel D.

A game-changer for digital signatures

Likeliness to Recommend

Pros

Marika L.

Security features are very reliable

Likeliness to Recommend

Pros

Most Popular DocuSign Comparisons

Acrobat Sign

Foxit eSign

Dropbox Sign

Zoho Sign

SignRequest

PandaDoc eSignature

Feature Ratings

E-Signatures

Digital Signature

User-Friendly

Security

Mobile

Regulatory Compliance

Audit Trail

Notifications

Templates

Customizable Branding

Third-Party Integration

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Vendor Support

Ease of IT Administration

Availability and Quality of Training