Docusign

DocuSign

Composite Score

9.0 /10

CX Score

9.1 /10

267 Reviews Write a Review

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What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details

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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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2025 Data Quadrant Champion

Latest Award, 2025

1 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

4 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Product Impact

2023

2 Top Rated Capabilities

6 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

3% Negative

4% Neutral

93% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Saves Time

Feature Ratings

Average 88

E-Signatures

Digital Signature

User-Friendly

Security

Mobile

Regulatory Compliance

Audit Trail

Notifications

Templates

Customizable Branding

Third-Party Integration

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Vendor Support

Ease of IT Administration

Availability and Quality of Training

DocuSign Reviews

Remi Oluchi G.

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Integral to our day to day operations.

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

We have recently adopted Docusigns e-witness feature into some of our signature collection scenarios. This feature enables a customer / user to identify a third party who can act as a witness to the agreement or contract they've signed with us. Thereby eliminating the need for manual verification of a witness, while ensuring a multi-level authentication process that ensures that the identity of a would-be witness is properly verified. Most importantly, Docusign provides us with a certificate of completion document that is admissible in court, if ever there is a dispute in future. The above is an area where Docusign differentiates itself.

What is your favorite aspect of this product?

love the array of customization which I am allowed to execute on Docusign. Basically, we are able to tweak the Docusign platform to fit into the current needs of my organization. For example, we were able to change how contract documents were delivered to recipients from standard email to sms based delivery. This allowed us to reach contract signatories faster and create a unique signing experience for our customers.

What do you dislike most about this product?

The use of Docusign in my organzation is a straight-forward one. Docusign simply helps us get our contractual documents signed. As far as I am concerned , Docusign is in lockstep with what we expect from an electronic signature tool.

What recommendations would you give to someone considering this product?

Within my department, we are using Docusign to get signatures of our customers on contractual documents electronically. Docusign has simply provided us with a simple, thoughtful solution that ensures my team and our customers can sign documents anywhere.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Seth W.

Role: Operations
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Quick and easy electronic signatures!

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

Easy to communicate with artists to get signature. Takes little to no time at all.

What is your favorite aspect of this product?

The quick setups with the templates and easy to add recipients

What do you dislike most about this product?

Lots of clicking but its not a big deal

What recommendations would you give to someone considering this product?

Definitely worth it if you need to send out multiple documents for signing and easy to do electronic signatures

Samantha S.

Role: Operations
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

The most effective e-sign product on the market.

Likeliness to Recommend

8 /10

What differentiates DocuSign from other similar products?

I have never had an issue with DocuSign unlike other products. It is simple, both for me and the signer, and that makes my life easier.

What is your favorite aspect of this product?

I love how much I can map on a document to be filled out. That is something that is critical for me.

What do you dislike most about this product?

Really no complaints!!!

What recommendations would you give to someone considering this product?

Use DocuSign. Don't even look elsewhere. This is all you need.

Pros

Enables Productivity
Unique Features
Saves Time
Client Friendly Policies

DocuSign

What is DocuSign?

Company Details

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Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

DocuSign Ratings

91 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love DocuSign?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Signatures Ability to add a digital mark indicating agreement to the conditions and terms in a contract or document and also confirms the identity of the message's creator

Digital Signature Not the same as e-signature. A digital signature is an encrypted packet associated with a document. Encrypted and decrypted via keys in a signatory certificate.

User-Friendly Intuitive and easy-to-use, with drag and drop tools to build forms on a visual canvas-type workspace.

Security Software provides appropriate data and access security.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Audit Trail View all previous activity including any recent edits and user access.

Notifications Alerting can be triggered by the application including documents that are not signed making administration much easier.

Templates Tool provides a set of pre-made templates you can use and distribute instead of creating new ones for every situation.

Customizable Branding Tool allows user to apply its own branding to documents and create its own forms.

Third-Party Integration Able to integrate easily with other business systems e.g. CRM, ERP, Document Management, Microsoft.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

DocuSign Reviews

Remi Oluchi G.

Integral to our day to day operations.

Likeliness to Recommend

Pros

Seth W.

Quick and easy electronic signatures!

Likeliness to Recommend

Samantha S.

The most effective e-sign product on the market.

Likeliness to Recommend

Pros

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Feature Ratings

E-Signatures

Digital Signature

User-Friendly

Security

Mobile

Regulatory Compliance

Audit Trail

Notifications

Templates

Customizable Branding

Third-Party Integration

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Vendor Support

Ease of IT Administration

Availability and Quality of Training