Drip Customer Reviews 2025 | SoftwareReviews

Drip

Composite Score

6.6 /10

CX Score

7.0 /10

6 Reviews Write a Review

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What is Drip?

Build your ecommerce brand—from customer acquisition to loyalty and retention with Drip. We give you the tools you need to build personal and profitable relationships with your customers at scale.

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Drip Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

72 Likeliness to Recommend

56 Plan to Renew

69 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Drip?

0% Negative

29% Neutral

71% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Vendor's Interest First
Less Generous
Under Delivered

Feature Ratings

Average 79

Email Delivery

Campaign Management

SPAM Compliance

A/B Testing

Content Authoring

Segmentation

Email Templates

Auto-Responders

Contact Database

Basic Reporting and Analytics

Mobile Optimized

Vendor Capability Ratings

Average 69

Quality of Features

Ease of IT Administration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Drip Reviews

Shahrukh S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

Good sequencing and workflows, integration lacks

Likeliness to Recommend

7 /10

What differentiates Drip from other similar products?

Email sequencing and workflow automation

What is your favorite aspect of this product?

Workflow automation is easy to set up and highly effective. The emails sent via Drip have a relatively higher probability than other vendors to land in the primary mailbox.

What do you dislike most about this product?

Inability to integrate with top CRM systems.

What recommendations would you give to someone considering this product?

The product itself is excellent with unique features that eventually add to your business value. Very efficient to nurture leads with effective automated workflows. However, be sure that third-party syncing is very limited and you are likely to end up manually transfer the nurtured leads to your CRM.

Pros

Trustworthy
Fair
Transparent
Helps Innovate

Cons

Charges for Enhancements
Security Frustrates

Brandy G.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Solid Email Marketing Product

Likeliness to Recommend

8 /10

What differentiates Drip from other similar products?

It is a very competent platform and it handles all my various email automations smoothly, it has amazing functionalities, especially if you are more focused on ecommerce, it can also organize the layout and that is very useful when you want your email to look its best , helps us to generate more income using its different channels such as email, SMS and automation, it is also very easy to create rules and fairly complex user workflows based on data points, the variety of options to classify contacts, configure rules and triggers and doing massive operations is exceptional.

What is your favorite aspect of this product?

I love being able to create segments while we create emails, which allows me to customize the product that we present in our email, I also love automations and bulk actions, it offers excellent ability to automatically segment users based on triggers and actions they take, it helps us create synergies between the emails we send to our subscribers and the ads we show to our audience on social media, I also love how deep it is and how much it can do with automation and flows of work.

What do you dislike most about this product?

I don't like that it doesn't save my settings and I constantly have to keep changing the font size and custom brand colors, I also wish there were simpler custom tools to set up drip campaigns.

What recommendations would you give to someone considering this product?

It allows you to build your systems in the long term and know that it has the ability to scale with you as you grow, the system works correctly and we have given you very attractive solutions, increasing our sales and traffic, I definitely recommend the use of this platform.

Pros

Helps Innovate
Continually Improving Product
Inspires Innovation
Saves Time

Drip

What is Drip?

Company Details

Book a Free Demo Today!

Drip Ratings

72 Likeliness to Recommend

56 Plan to Renew

69 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Drip?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Email Delivery The ability to send email to large number of recipients at-scale.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

SPAM Compliance The ability to actively manage compliance with spam-related legislation, for example, providing opt-out capabilities.

A/B Testing A/B or Split Testing allows marketing managers to compare and contrast two or more versions of the same piece of content to maximizing open, click and rates.

Content Authoring The ability to create emails including body copy, ability to include graphics and test the content view.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Email Templates The ability to create and curate email templates based off of approved brand standards.

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

Contact Database The ability for basic CRM capabilities - information about email subscribers, leads, and customers in a centralized location.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Mobile Optimized The ability to create email content that is easy to read on multiple platforms including mobile devices.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Drip Reviews

Shahrukh S.

Good sequencing and workflows, integration lacks

Likeliness to Recommend

Pros

Cons

Brandy G.

Solid Email Marketing Product

Likeliness to Recommend

Pros

Feature Ratings

Email Delivery

Campaign Management

SPAM Compliance

A/B Testing

Content Authoring

Segmentation

Email Templates

Auto-Responders

Contact Database

Basic Reporting and Analytics

Mobile Optimized

Vendor Capability Ratings

Quality of Features

Ease of IT Administration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Business Value Created

Usability and Intuitiveness