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Dropbox

Dropbox Business

Composite Score

9.0 /10

CX Score

9.2 /10

910 Reviews Write a Review

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What is Dropbox Business?

Dropbox Business is a file sharing package offered by Dropbox, and that is targeted specifically at companies and enterprises. Organize all your team’s content, tune out distractions, and get everyone coordinated with the world’s first smart workspace.

Company Details

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Awards & Recognition

Dropbox Business won the following awards in the Content Collaboration category

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2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

0 Top Rated Capabilities

5 Top Rated Features

2023

Service Experience
Product Impact

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

Dropbox Business Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dropbox Business.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dropbox Business?

2% Negative

4% Neutral

94% Positive

Pros

Enables Productivity
Reliable
Saves Time
Respectful

Feature Ratings

Average 85

Access Control and Rights Management

Team Collaboration

Enterprise Grade Security Controls

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Data Loss Prevention

Large File Optimization

3rd-Party Integrations

Electronic Signatures

Audit Trail

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Dropbox Business Reviews

Bikash B.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Great product Best features to use

Likeliness to Recommend

10 /10

What differentiates Dropbox Business from other similar products?

Easy to use

What is your favorite aspect of this product?

Great features

What do you dislike most about this product?

Slow sometimes

What recommendations would you give to someone considering this product?

Pricing and size

Pros

Reliable
Performance Enhancing
Inspires Innovation
Fair

Susmita B.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Fantastic Product!

Likeliness to Recommend

9 /10

What differentiates Dropbox Business from other similar products?

Integration Capabilities - It integrates seamlessly with popular applications like Microsoft 365, Slack, and Zoom, allowing users to streamline their workflows without switching between different tools File Version History and Recovery - Users benefit from detailed file version history and recovery options that allow them to restore previous versions of documents easily, which is essential for maintaining data integrity

What is your favorite aspect of this product?

Competitive Pricing Structure - While not the cheapest option available, Dropbox Business offers a transparent pricing model with tiered plans that cater to different business sizes and needs. Strong Security Features - Dropbox Business includes comprehensive security measures such as SSL encryption, file recovery options, and customizable sharing settings, which are crucial for protecting sensitive business data

What do you dislike most about this product?

Sync Conflicts and Duplication: Users often experience sync conflicts, particularly in shared folders, leading to multiple versions of files and confusion regarding the most current document disrupting collaboration and create inefficiencies. Insufficient Free Storage: The free plan offers only 2 GB of storage, which many users find inadequate compared to competitors that provide more generous free plans

What recommendations would you give to someone considering this product?

Take Advantage of the Free Trial - Utilize the free trial to explore the features and interface. This hands-on experience will help you understand how well it integrates with your existing workflows and whether it meets your collaboration needs. Review Security Measures - Look into the security features available, including file recovery options, password protection for shared links, and remote wipe capabilities for lost devices. Ensuring robust security is crucial for protecting sensitive business data. Gather feedback from potential users within your organization about their experiences with similar platforms

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Yasin O.

Role: Sales Marketing
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Oct 2024

Good product. Great potential

Likeliness to Recommend

6 /10

What differentiates Dropbox Business from other similar products?

Similar on most instances but remains rigid

What is your favorite aspect of this product?

Storage price

What do you dislike most about this product?

It's rigid structure and non conformity to the current trends in the market

What recommendations would you give to someone considering this product?

Good for departmental management rather than whole company

Pros

Continually Improving Product
Efficient Service
Respectful
Enables Productivity

Cons

Vendor Friendly Policies
Vendor's Interest First
Charges for Enhancements

Dropbox Business

What is Dropbox Business?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Dropbox Business Ratings

88 Likeliness to Recommend

96 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Dropbox Business?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Access Control and Rights Management Ability to discretely control who can access the file.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

Audit Trail View all previous activity including any recent edits and user access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Dropbox Business Reviews

Bikash B.

Great product Best features to use

Likeliness to Recommend

Pros

Susmita B.

Fantastic Product!

Likeliness to Recommend

Pros

Yasin O.

Good product. Great potential

Likeliness to Recommend

Pros

Cons

Most Popular Dropbox Business Comparisons

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Zoho WorkDrive

1
Since last award

Feature Ratings

Access Control and Rights Management

Team Collaboration

Enterprise Grade Security Controls

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Data Loss Prevention

Large File Optimization

3rd-Party Integrations

Electronic Signatures

Audit Trail

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support