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Dropbox

Dropbox Business

Composite Score

9.0 /10

CX Score

9.2 /10

913 Reviews Write a Review

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What is Dropbox Business?

Dropbox Business is a file sharing package offered by Dropbox, and that is targeted specifically at companies and enterprises. Organize all your team’s content, tune out distractions, and get everyone coordinated with the world’s first smart workspace.

Company Details

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Awards & Recognition

Dropbox Business won the following awards in the Content Collaboration category

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2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

0 Top Rated Capabilities

5 Top Rated Features

2023

Service Experience
Product Impact

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

Dropbox Business Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dropbox Business.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dropbox Business?

2% Negative

4% Neutral

94% Positive

Pros

Enables Productivity
Reliable
Saves Time
Respectful

Feature Ratings

Average 85

Access Control and Rights Management

Team Collaboration

Enterprise Grade Security Controls

Real-Time Synchronization

Drag and Drop User Interface

Data Loss Prevention

Mobility Support

Large File Optimization

3rd-Party Integrations

Electronic Signatures

Audit Trail

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Dropbox Business Reviews

Vikas B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

it just works perfectly.

Likeliness to Recommend

9 /10

What differentiates Dropbox Business from other similar products?

other tools like google drive can be confusing with their sync. dropbox is the best because it does one thing - syncing files - and it does it perfectly. it is so simple and reliable.

What is your favorite aspect of this product?

i love that i can save a file on my desktop computer, and it is instantly there on my laptop and my phone. i never have to think about it. it feels like magic.

What do you dislike most about this product?

it is very expensive. we pay a lot of money just for file storage, when other tools give you storage plus documents and spreadsheets for the same price.

What recommendations would you give to someone considering this product?

if the most important thing for you is reliable and fast file syncing, dropbox is still the king.

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Andres N.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

A Trusted Cloud Storage Platform

Likeliness to Recommend

7 /10

What differentiates Dropbox Business from other similar products?

It supports large file uploads upto 2TB dependent on plan

What is your favorite aspect of this product?

It offers watermarking, file lock and viewer history for better content

What do you dislike most about this product?

It doesn't provide end-to-end encryption

What recommendations would you give to someone considering this product?

Use Dropbox Transfer for sending large files securely to clients or external partners

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jonathan P.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

The activity feed shows what's happening

Likeliness to Recommend

8 /10

What differentiates Dropbox Business from other similar products?

Our design team of 10 people works on a lot of files together. the activity feed on the dropbox website is very helpful. it shows me a running list of all the recent changes.

What is your favorite aspect of this product?

I can see that my colleague just added a new photo to the project folder, or that my manager left a comment on one of my designs. it helps me stay up to date without getting a million email notifications.

What do you dislike most about this product?

I wish the activity feed was more prominent in the desktop app. i always have to go to the website to see it. it would be nice if it was right there in my mac's menu bar.

What recommendations would you give to someone considering this product?

It's a great way to passively keep an eye on what your team is working on.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Dropbox Business

What is Dropbox Business?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Dropbox Business Ratings

88 Likeliness to Recommend

96 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Dropbox Business?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Access Control and Rights Management Ability to discretely control who can access the file.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Mobility Support Software is optimized for mobile usage.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

Audit Trail View all previous activity including any recent edits and user access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Dropbox Business Reviews

Vikas B.

it just works perfectly.

Likeliness to Recommend

Pros

Andres N.

A Trusted Cloud Storage Platform

Likeliness to Recommend

Pros

Jonathan P.

The activity feed shows what's happening

Likeliness to Recommend

Pros

Most Popular Dropbox Business Comparisons

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Zoho WorkDrive

1
Since last award

Feature Ratings

Access Control and Rights Management

Team Collaboration

Enterprise Grade Security Controls

Real-Time Synchronization

Drag and Drop User Interface

Data Loss Prevention

Mobility Support

Large File Optimization

3rd-Party Integrations

Electronic Signatures

Audit Trail

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support