Dropbox Business Logo
Dropbox Business Logo
Dropbox

Dropbox Business

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Dropbox Business
9.0 /10

What is Dropbox Business?

Dropbox Business is a file sharing package offered by Dropbox, and that is targeted specifically at companies and enterprises. Organize all your team’s content, tune out distractions, and get everyone coordinated with the world’s first smart workspace.

Company Details


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Awards & Recognition

Dropbox Business won the following awards in the Content Collaboration category

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Dropbox Business Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dropbox Business.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dropbox Business?

2% Negative
4% Neutral
94% Positive

Pros

  • Enables Productivity
  • Reliable
  • Saves Time
  • Respectful

Feature Ratings

Average 85

Access Control and Rights Management

86

Team Collaboration

86

Enterprise Grade Security Controls

86

Real-Time Synchronization

85

Drag and Drop User Interface

85

Data Loss Prevention

84

Mobility Support

84

Large File Optimization

84

3rd-Party Integrations

84

Electronic Signatures

84

Audit Trail

84

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

85

Ease of Data Integration

85

Quality of Features

85

Usability and Intuitiveness

84

Availability and Quality of Training

84

Ease of IT Administration

84

Breadth of Features

83

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Vendor Support

82

Dropbox Business Reviews

Anna H.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

"Dropbox is my favorite cloud storage."

Likeliness to Recommend

8 /10

What differentiates Dropbox Business from other similar products?

It is a very safe program, but its customer service is very bad, there are programs that have much better customer service.

What is your favorite aspect of this product?

Files of all sorts may be stored in a Dropbox folder that can be shared with other Dropbox users. My data are safe with Dropbox, which keeps them in a container for 30 days in case they are accidentally destroyed. Incredibly fast download and upload speeds are a hallmark of the Dropbox service. Files may be uploaded and downloaded with ease. Also included is an excellent mobile app platform, which I use to distribute, upload and scan files.

What do you dislike most about this product?

After an issue, the customer care is not very helpful: the information they supply does not aid in solving the problem. When the storage capacity has been exhausted, files must be removed to create room for new ones.

What recommendations would you give to someone considering this product?

Yes, it's a fantastic cloud storage service for both corporate and personal usage.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

Sandra H.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Easy and secure way to save files and collaborate.

Likeliness to Recommend

9 /10

What differentiates Dropbox Business from other similar products?

Dropbox Business is where I keep and distribute business files. We never need to be concerned about system compatibility. For an online storage service, security is important. We are able to upload files reasonably rapidly. I believe it is sometimes as quick as file transfers to hard disks, everyone in our business now finds it much simpler to exchange multimedia content, such as films and photographs, with our media and graphic design teams.

What is your favorite aspect of this product?

I like the opportunity to share huge image and video files with customers that I would otherwise be unable to do owing to email file size constraints. It's also useful for providing colleagues with access to these files without having to send them an email. The user interface is beautiful and generally simple to use. I have no trouble orienting myself. The file management system is designed similarly to the majority of file systems on my PC and phone. I may use my Dropbox Business account to share and collaborate on files.

What do you dislike most about this product?

Dropbox Business has been fantastic, although the fee is greater than some quality competitors. There may be some free alternatives that can compete with the capabilities provided by Dropbox Business.

What recommendations would you give to someone considering this product?

If you need to share data with a large group of individuals, I prefer Dropbox because of the convenience of uploading things to the cloud for others to view. Just remember to keep your password safe and pay attention to the permissions you provide to files and folders. It might be perplexing, but it's actually rather straightforward if you look at the option's language.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Frances W.

  • Role: Operations
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Robust file storage platform.

Likeliness to Recommend

8 /10

What differentiates Dropbox Business from other similar products?

Strong security infrastructure and fast synchronization across device types, regardless of the number of devices connected to a particular account. As far as I am concerned, this is Dropbox point of differential from other storage platforms.

What is your favorite aspect of this product?

Dropbox is one of the few storage platforms, that allows me share files conveniently with non-platform (non-dropbox ) users. I basically can share my files with anyone , regardless whether they are a fellow user or on a different timezone.

What do you dislike most about this product?

The search function isn't effective enough for me. It basically searches through the titles of my saved files, without searching through the content of my saved files for similar words etc

What recommendations would you give to someone considering this product?

An excellent tool for organising files and making it accessible in real-time to a cross section of people , not minding how many they are.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

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