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Dropbox

Dropbox Business

Composite Score

9.0 /10

CX Score

9.2 /10

913 Reviews Write a Review

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What is Dropbox Business?

Dropbox Business is a file sharing package offered by Dropbox, and that is targeted specifically at companies and enterprises. Organize all your team’s content, tune out distractions, and get everyone coordinated with the world’s first smart workspace.

Company Details

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Awards & Recognition

Dropbox Business won the following awards in the Content Collaboration category

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2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

0 Top Rated Capabilities

5 Top Rated Features

2023

Service Experience
Product Impact

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

Dropbox Business Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dropbox Business.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dropbox Business?

2% Negative

4% Neutral

94% Positive

Pros

Enables Productivity
Reliable
Saves Time
Respectful

Feature Ratings

Average 85

Access Control and Rights Management

Team Collaboration

Enterprise Grade Security Controls

Real-Time Synchronization

Drag and Drop User Interface

Data Loss Prevention

Mobility Support

Large File Optimization

3rd-Party Integrations

Electronic Signatures

Audit Trail

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Dropbox Business Reviews

Jeffrey H.

Role: Vendor Management
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

0utstanding Cloud Storage Partner

Likeliness to Recommend

9 /10

What differentiates Dropbox Business from other similar products?

Its additional features like lost file recovery, 2 factor authentication (2FA) and Single Sign On among others.

What is your favorite aspect of this product?

I like its capacity for large storage space and the fact that you can store files there and retrieve them from anywhere.

What do you dislike most about this product?

There's a concern with security, plus it's more expensive to host in comparison.

What recommendations would you give to someone considering this product?

I highly recommend it especially to large firms due to its very much needed additional features like 2 FA, SSO, File Recovery and Live Customer Support. Definitely the app to use.

Pros

Helps Innovate
Generous Negotitation
Transparent
Includes Product Enhancements

Erin M.

Role: Finance
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

One-Stop Data Storage Platform

Likeliness to Recommend

10 /10

What differentiates Dropbox Business from other similar products?

It's outstanding cloud storage and additional features like 2 Factor Authentication and Single Sign On.

What is your favorite aspect of this product?

The fact that I can use it to set up a quick virtual meeting room or touch base very fast.

What do you dislike most about this product?

It lacks a search function.

What recommendations would you give to someone considering this product?

I would recommend it to anyone looking for a perfect way to store data at a relatively low cost.

Pros

Performance Enhancing
Efficient Service
Saves Time
Client Friendly Policies

Fred R.

Role: Sales Marketing
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Mobile-first file storage and sharing solution

Likeliness to Recommend

10 /10

What differentiates Dropbox Business from other similar products?

Dropbox Business indexes files in any repository so users can find, edit, share, and update files easily. Dropbox powerful search does a full-text search and surpasses the need to dig deep to find the most updated file within seconds.

What is your favorite aspect of this product?

It employees search for a particular file, the system will automatically suggest an updated version if it exists from any repository, even when employees have no idea that it was updated.

What do you dislike most about this product?

The interface follows a traditional folder structure to store files. For example, the marketing team can't have a separate interface than the HR team.

What recommendations would you give to someone considering this product?

Use of Dropbox Business helps businesses avoid going through the long and resource-intensive process of developing and maintaining their own content management platform.. It doesn't restrict on the number of folders employees can create. It even allows users to pin, star or bookmark important content.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dropbox Business

What is Dropbox Business?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Dropbox Business Ratings

88 Likeliness to Recommend

96 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Dropbox Business?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Access Control and Rights Management Ability to discretely control who can access the file.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Mobility Support Software is optimized for mobile usage.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

Audit Trail View all previous activity including any recent edits and user access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Dropbox Business Reviews

Jeffrey H.

0utstanding Cloud Storage Partner

Likeliness to Recommend

Pros

Erin M.

One-Stop Data Storage Platform

Likeliness to Recommend

Pros

Fred R.

Mobile-first file storage and sharing solution

Likeliness to Recommend

Pros

Most Popular Dropbox Business Comparisons

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Zoho WorkDrive

1
Since last award

Feature Ratings

Access Control and Rights Management

Team Collaboration

Enterprise Grade Security Controls

Real-Time Synchronization

Drag and Drop User Interface

Data Loss Prevention

Mobility Support

Large File Optimization

3rd-Party Integrations

Electronic Signatures

Audit Trail

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support