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Dropbox

Dropbox Business

Composite Score

9.0 /10

CX Score

9.2 /10

913 Reviews Write a Review

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What is Dropbox Business?

Dropbox Business is a file sharing package offered by Dropbox, and that is targeted specifically at companies and enterprises. Organize all your team’s content, tune out distractions, and get everyone coordinated with the world’s first smart workspace.

Company Details

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Awards & Recognition

Dropbox Business won the following awards in the Content Collaboration category

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2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

0 Top Rated Capabilities

5 Top Rated Features

2023

Service Experience
Product Impact

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

Dropbox Business Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dropbox Business.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dropbox Business?

2% Negative

4% Neutral

94% Positive

Pros

Enables Productivity
Reliable
Saves Time
Respectful

Feature Ratings

Average 85

Access Control and Rights Management

Team Collaboration

Enterprise Grade Security Controls

Real-Time Synchronization

Drag and Drop User Interface

Data Loss Prevention

Mobility Support

Large File Optimization

3rd-Party Integrations

Electronic Signatures

Audit Trail

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Dropbox Business Reviews

Maddie S.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Super Easy to use

Likeliness to Recommend

9 /10

What differentiates Dropbox Business from other similar products?

The real time synchronization is a game changer! Being able to open files on your desktop, work on them, save and have them update immediately is awesome

What is your favorite aspect of this product?

The ability to upload different versions of the file and have people collaborate on them.

What do you dislike most about this product?

Sometimes the product glitches.

What recommendations would you give to someone considering this product?

I would highly recommend this product. It is easy to use and has unbeatable features.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Alejandro Jose O.

Role: Operations
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

reliable cloud solution

Likeliness to Recommend

10 /10

What differentiates Dropbox Business from other similar products?

I have never lost a file with dropbox or a file update. And that is a lot to say! With other software that I have used personally and corporately I have lost my job on several occasions. Dropbox is very stable.

What is your favorite aspect of this product?

The option to share links with external users is very simple and your privacy is editable. You can easily view the file history and recover previous versions in case you delete something by mistake. I have never lost a file using dropbox.

What do you dislike most about this product?

Sometimes the synchronization is delayed but with a little patience it is resolved. Update notifications can be annoying but it's a necessary evil.

What recommendations would you give to someone considering this product?

Initially try it for a couple of weeks in its free version to assess how easily your team could adopt it for daily work.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Oliver T.

Role: C-Level
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Secure & Complete Backup With Dropbox Business

Likeliness to Recommend

10 /10

What differentiates Dropbox Business from other similar products?

I have used a lot of cloud solutions when it comes to back up files online, but Dropbox Business really takes this to the next level: starting with 3000GB storage, this gives sufficient space for important and large files to be stored properly. The 256-bit encryption adds an additional layer of security. The ability to rewind and recover your files for up to 6 month is also a feature which up to now has no match.

What is your favorite aspect of this product?

My favorite aspect is the file locking feature, which protects my data in my spreadsheets from any tampering or accidental editing. Dropbox passwords also turns out to be a pretty useful feature, enabling me to have access to my passwords in a secured manner, at any moment and from any device.

What do you dislike most about this product?

The Dropbox transfer limit of 2GB is just to small, especially for a business solutions. This should urgently be reviewed.

What recommendations would you give to someone considering this product?

While the pricing seems fair, I wish to highlight that it is billed per user, and perhaps setting up your own server might be more cost effective in the long term. However you will require the technology and expertise, which might take time and money to deploy. From this perspective, if you want a smooth and fast deployment of a cloud storage solutions, Dropbox Business is a good choice.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dropbox Business

What is Dropbox Business?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Dropbox Business Ratings

88 Likeliness to Recommend

96 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Dropbox Business?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Access Control and Rights Management Ability to discretely control who can access the file.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Mobility Support Software is optimized for mobile usage.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

Audit Trail View all previous activity including any recent edits and user access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Dropbox Business Reviews

Maddie S.

Super Easy to use

Likeliness to Recommend

Pros

Alejandro Jose O.

reliable cloud solution

Likeliness to Recommend

Pros

Oliver T.

Secure & Complete Backup With Dropbox Business

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Access Control and Rights Management

Team Collaboration

Enterprise Grade Security Controls

Real-Time Synchronization

Drag and Drop User Interface

Data Loss Prevention

Mobility Support

Large File Optimization

3rd-Party Integrations

Electronic Signatures

Audit Trail

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support