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Dropbox

Dropbox Business

Composite Score

9.0 /10

CX Score

9.2 /10

911 Reviews Write a Review

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What is Dropbox Business?

Dropbox Business is a file sharing package offered by Dropbox, and that is targeted specifically at companies and enterprises. Organize all your team’s content, tune out distractions, and get everyone coordinated with the world’s first smart workspace.

Company Details

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Awards & Recognition

Dropbox Business won the following awards in the Content Collaboration category

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2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

0 Top Rated Capabilities

5 Top Rated Features

2023

Service Experience
Product Impact

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

Dropbox Business Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dropbox Business.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dropbox Business?

2% Negative

4% Neutral

94% Positive

Pros

Enables Productivity
Reliable
Saves Time
Respectful

Feature Ratings

Average 85

Access Control and Rights Management

Team Collaboration

Enterprise Grade Security Controls

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Data Loss Prevention

Large File Optimization

3rd-Party Integrations

Electronic Signatures

Audit Trail

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Dropbox Business Reviews

Airton O.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

Integrated cloud services

Likeliness to Recommend

9 /10

What differentiates Dropbox Business from other similar products?

Dropbox allows you to configure versions, access controls, simultaneous editing, data storage for up to 30 days and synchronization of products in real time.

What is your favorite aspect of this product?

I Like Dropbox offers options to manage shared folders and groups, organize, sync and protect files, cloud content, mixed media documents and direct access to the web in one location, also works on all devices, integrates with applications from third parties and enables teams and organizations to collaborate instantly.

What do you dislike most about this product?

Dropbox should be improved as a mobile app and system integration appears to be slow in some cases.

What recommendations would you give to someone considering this product?

Dropbox is recommended for sharing files between users, as well as for automatically syncing files and photos to the cloud through the desktop app.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

William P.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

file sharing is simplified

Likeliness to Recommend

9 /10

What differentiates Dropbox Business from other similar products?

Compared to other programs, the mobile application is easy to use to work and all files are accessible from the comfort of your phone.

What is your favorite aspect of this product?

I like Dropbox for the security it provides when it comes to storing essential documents that you need to keep safe on the go is made possible by the use of its password-protected system.

What do you dislike most about this product?

I would like to see improvements in the first Dropbox configuration; I've noticed other programs are simpler and more intuitive and the most basic plans don't seem to make sharing as simple as it could be.

What recommendations would you give to someone considering this product?

I recommend Dropbox for collaborative work in the office, especially for working from home, it is also useful to keep separate versions of files (unlike Google, which, for some unknown reason, allows you to have many files with the same name in the same folder) .

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

MARCEL R.

Role: C-Level
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

Good sharing qualities

Likeliness to Recommend

10 /10

What differentiates Dropbox Business from other similar products?

The easy control of the software in any ios or pc system.

What is your favorite aspect of this product?

That works super easy for my needs of sharing files, this makes my job easier overall.

What do you dislike most about this product?

Nothing at the moment.

What recommendations would you give to someone considering this product?

Like most of software, I always recommend a YouTube tutorial for it.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Dropbox Business

What is Dropbox Business?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Dropbox Business Ratings

88 Likeliness to Recommend

96 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Dropbox Business?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Access Control and Rights Management Ability to discretely control who can access the file.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

Audit Trail View all previous activity including any recent edits and user access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Dropbox Business Reviews

Airton O.

Integrated cloud services

Likeliness to Recommend

Pros

William P.

file sharing is simplified

Likeliness to Recommend

Pros

MARCEL R.

Good sharing qualities

Likeliness to Recommend

Pros

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Feature Ratings

Access Control and Rights Management

Team Collaboration

Enterprise Grade Security Controls

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Data Loss Prevention

Large File Optimization

3rd-Party Integrations

Electronic Signatures

Audit Trail

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support