Dropbox

Dropbox Business

Composite Score

9.0 /10

CX Score

9.2 /10

884 Reviews Write a Review

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What is Dropbox Business?

Dropbox Business is a file sharing package offered by Dropbox, and that is targeted specifically at companies and enterprises. Organize all your team’s content, tune out distractions, and get everyone coordinated with the world’s first smart workspace.

Company Details

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Awards & Recognition

Dropbox Business won the following awards in the Content Collaboration category

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2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

0 Top Rated Capabilities

5 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

Dropbox Business Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dropbox Business.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dropbox Business?

2% Negative

4% Neutral

94% Positive

Pros

Enables Productivity
Reliable
Saves Time
Respectful

Feature Ratings

Average 86

Access Control and Rights Management

Team Collaboration

Real-Time Synchronization

Enterprise Grade Security Controls

Drag and Drop User Interface

Data Loss Prevention

Mobility Support

Large File Optimization

3rd-Party Integrations

Audit Trail

Electronic Signatures

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Dropbox Business Reviews

Clark L.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

Great for Storage, but Not as Collaborative

Likeliness to Recommend

9 /10

What differentiates Dropbox Business from other similar products?

Unlike Google Drive, it doesn’t force everything into an online-editing ecosystem, which is great for teams that work with different software tools. The file syncing is also faster and more reliable than Google Drive, especially when dealing with large files.

What is your favorite aspect of this product?

Smart Sync. It lets me access files on my desktop without using up all my hard drive space. I also like the detailed file activity logs, which help track who’s accessed or edited something—useful when working with multiple stakeholders.

What do you dislike most about this product?

Collaboration isn’t as seamless as it is with Google Drive. If multiple people need to edit a file, we still have to download, edit, and re-upload, which isn’t ideal

What recommendations would you give to someone considering this product?

If your team deals with large files (videos, high-res images), Dropbox is a better choice than Google Drive.

Pros

Continually Improving Product
Trustworthy
Efficient Service
Inspires Innovation

Daniel N.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Dropbox: Fast, Secure, but Limited Free Storage

Likeliness to Recommend

9 /10

What differentiates Dropbox Business from other similar products?

Good security, cross-platform integration and powerful file sync

What is your favorite aspect of this product?

Cross platform integration

What do you dislike most about this product?

Not generous with its free storage 2GB

What recommendations would you give to someone considering this product?

Good, very efficient with high level security features and wonderful cross platform features

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Becky J.

Role: Operations
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Effortless Cloud-Based Collaboration.

Likeliness to Recommend

10 /10

What differentiates Dropbox Business from other similar products?

Dropbox Business is characterized by a strong security infrastructure, including multi-layer encryption, access controls, and remote device wiping to name a few. Due to these security features, it is a good choice for any organization that deals with sensitive business or client information.

What is your favorite aspect of this product?

A major plus of Dropbox Business is any change made to a document is synchronized seamlessly across device, so this means any time. This eliminates version conflicts, simplifies team collaboration across different locations, and reduces the need for manual file updates and or changes.

What do you dislike most about this product?

A lack of deep customization of the workflows is a downside of Dropbox Business. Even though it is integrable with many third-party apps, it has no automation of document approval or the definition of additional file permission settings than those necessary for conventional business use.

What recommendations would you give to someone considering this product?

For teams that work with large files, collaborating on projects, such as design agencies, video production houses, and enterprise IT teams, Dropbox Business is great. With its advanced file synchronization, cloud storage, and security, it is a good choice for industries that deal with a lot of data.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dropbox Business

What is Dropbox Business?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Dropbox Business Ratings

88 Likeliness to Recommend

96 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Dropbox Business?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Access Control and Rights Management Ability to discretely control who can access the file.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Mobility Support Software is optimized for mobile usage.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Audit Trail View all previous activity including any recent edits and user access.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Dropbox Business Reviews

Clark L.

Great for Storage, but Not as Collaborative

Likeliness to Recommend

Pros

Daniel N.

Dropbox: Fast, Secure, but Limited Free Storage

Likeliness to Recommend

Pros

Becky J.

Effortless Cloud-Based Collaboration.

Likeliness to Recommend

Pros

Most Popular Dropbox Business Comparisons

Google Drive

Microsoft OneDrive for Business

Box

ShareFile

M-Files Content Collaboration

Zoho WorkDrive

1
Since last award

Feature Ratings

Access Control and Rights Management

Team Collaboration

Real-Time Synchronization

Enterprise Grade Security Controls

Drag and Drop User Interface

Data Loss Prevention

Mobility Support

Large File Optimization

3rd-Party Integrations

Audit Trail

Electronic Signatures

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support