Microsoft Corporation

Dynamics 365 Business Central

Composite Score

7.9 /10

CX Score

8.1 /10

29 Reviews Write a Review

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What is Dynamics 365 Business Central?

Streamline your processes, make smarter decisions, and accelerate growth with Dynamics 365 Business Central—a comprehensive business management solution designed for small to medium-sized businesses.

Company Details

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Dynamics 365 Business Central Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Business Central.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

98 Plan to Renew

78 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Business Central?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Trustworthy
Acts with Integrity
Continually Improving Product

Feature Ratings

Average 80

Analytics and Reporting

Accounting and Financial Management

Quality Management

Inventory Management

Production Management

Supply Chain Management

Customer Relationship Management

Procurement Management

BOM Management

Workforce Management

Engineering Data Management

Vendor Capability Ratings

Average 81

Vendor Support

Ease of Customization

Business Value Created

Ease of Data Integration

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Also Featured in...

Enterprise Resource Planning - Midmarket

Score 8.2

View Dynamics 365 Business Central in this category (opens in a new tab)

Dynamics 365 Business Central Reviews

Rosy O.

Role: Finance
Industry: Retail
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Feb 2021

The system is slow. Poor performances.

Likeliness to Recommend

8 /10

What differentiates Dynamics 365 Business Central from other similar products?

NAV gets slower over time. For example you can slow down in reporting or batching processes and not all the data in the system can be efficiently executed. A poor calculated field in the Flowfields of NAV can cause repercussions in the page. Records also are required to be locked to ensure the consistency of the information. This locking negatively impact on the performance.

What is your favorite aspect of this product?

None. It can deliver nice results just if well designed during implementation. Failing in this the system will cause a cascade of problems.

What do you dislike most about this product?

Slow system. You have to have a great coding to adapt the system to the business in an efficient way.

What recommendations would you give to someone considering this product?

Too complex. They should simplify the system in order to remove unnecessary records when running reports

Pros

Respectful
Client's Interest First
Generous Negotitation

Cons

Less Effective Service
Less Caring
Wastes Time

Susan G.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2020

Easy to use.

Likeliness to Recommend

10 /10

What differentiates Dynamics 365 Business Central from other similar products?

Since this is what I use I have yet to have problems.

What is your favorite aspect of this product?

Customer service is wonderful.

What do you dislike most about this product?

There is nothing I dislike.

What recommendations would you give to someone considering this product?

It is reliable

Pros

Helps Innovate
Effective Service
Respectful
Continually Improving Product

Role: Sales Marketing
Industry: Media
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted Dec 2020

Love it or hate it but Microsofts family.

Likeliness to Recommend

7 /10

Pros

Reliable
Efficient Service
Appreciates Incumbent Status
Helps Innovate

Dynamics 365 Business Central

What is Dynamics 365 Business Central?

Company Details

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Awards & Recognition

Dynamics 365 Business Central Ratings

87 Likeliness to Recommend

1 Since last award

98 Plan to Renew

78 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Dynamics 365 Business Central?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Quality Management Includes quality planning, quality control, inspection programming, and quality assurance.

Inventory Management Includes units tracking and purchasing, backorder status, and product history through barcodes, RFID, IoT and other methods of tracking inventory

Production Management Includes production tracking, production planning, and production visibility.

Supply Chain Management Includes all aspects of logistics, distribution, and inventory management, as well as warehouse and shipping, order promising, and asset management.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.

BOM Management Ability to effectively manage Bill of Materials

Workforce Management Provides time & attendance capabilities to track staff time and performance/KPIs and coordinates scheduling in accordance with regulations & business needs.

Engineering Data Management Administer data related to engineering applications

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Enterprise Resource Planning - Midmarket

Dynamics 365 Business Central Reviews

Rosy O.

The system is slow. Poor performances.

Likeliness to Recommend

Pros

Cons

Susan G.

Easy to use.

Likeliness to Recommend

Pros

Love it or hate it but Microsofts family.

Likeliness to Recommend

Pros

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Feature Ratings

Analytics and Reporting

Accounting and Financial Management

Quality Management

Inventory Management

Production Management

Supply Chain Management

Customer Relationship Management

Procurement Management

BOM Management

Workforce Management

Engineering Data Management

Vendor Capability Ratings

Vendor Support

Ease of Customization

Business Value Created

Ease of Data Integration

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement