Dynatrace Customer Reviews 2025 | AIOps

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Dynatrace

Composite Score

8.4 /10

CX Score

8.7 /10

37 Reviews Write a Review

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What is Dynatrace?

The Dynatrace platform unifies observability, business, and security data at a massive scale (Grail) with continually updated topology and dependency mapping (Smartscape) to capture and retain full-stack data context. It leverages hypermodal AI (Davis), combining predictive AI to anticipate future behaviors, causal AI to deliver precise answers and intelligent automation, and generative AI to automatically provide recommendations, create suggested workflows or dashboards, and let people use natural language to explore, solve, and complete tasks.

Company Details

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Awards & Recognition

Dynatrace won the following awards in the AIOps category

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2025 Data Quadrant Champion

Latest Award, 2025

7 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

10 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

9 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

Dynatrace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynatrace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynatrace?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 85

Analyze Activity Data

Performance & Capacity Management Automation

Event & Alert Management Automation

Problem Management Automation

Analyze Discovery Data

Data Visualization

Incident Management Automation

Explainable and Trainable Algorithms

Machine Learning

Operational Task Automation

Security Operations Automation

Vendor Capability Ratings

Average 83

Breadth of Features

Quality of Features

Business Value Created

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

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Application Performance Monitoring - Enterprise

Score 8.9

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Website Analytics

Score 8.4

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Dynatrace Reviews

André B.

Role: C-Level
Industry: Government
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

AIOps done right with advanced observability

Likeliness to Recommend

10 /10

What differentiates Dynatrace from other similar products?

Dynatrace AIOps with AI assistance (Davis) makes the difference giving precise answers in context.

What is your favorite aspect of this product?

AI + Observability

What do you dislike most about this product?

Python instrumentation.

What recommendations would you give to someone considering this product?

Dynatrace is the best solution for observability + AIOps.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Aaron M.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2021

Incredibly effective out of the box!

Likeliness to Recommend

10 /10

What differentiates Dynatrace from other similar products?

This software elegantly brings together both the infrastructure and application typology to create an environment less predicated on troubleshooting issues and more predicated on solving issues before they become catastrophic.

What is your favorite aspect of this product?

Out of the box ability to visualize an entire environment and immediately detect issues.

What do you dislike most about this product?

Some problem notifications aren't easy to correlate to root cause despite the root cause being stated explicitly. This is ultimately a training issue but it has caused confusion with users who aren't verse in the product despite the use being the key stakeholder in the problem alert.

What recommendations would you give to someone considering this product?

It's absolutely imperative that you determine a deployment strategy ahead of time by ensuring the logical environments are configured ahead of time. Use the agent deployment features to ensure automated tagging of resources.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted May 2021

Dynatrace delivers!

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dynatrace

What is Dynatrace?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

Dynatrace Ratings

91 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Dynatrace?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Analyze Activity Data Analyze activity data e.g. event logs, tickets, network packets.

Performance & Capacity Management Automation Algorithms automate performance & capacity management tasks e.g. identify workloads nearing capacity limits, identify bottlenecks and possible remediation.

Event & Alert Management Automation Automate event & alert management tasks e.g. manage alert thresholds, notify operator of a possible SLA breach.

Problem Management Automation Automate problem management tasks e.g. identify related incidents, create problem tickets, suggest root cause.

Analyze Discovery Data Analyze data on the design of components in the IT environment e.g. dependencies, endpoints, licenses, asset data, workflows, and configuration data.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Incident Management Automation Automate tasks such as incident tracking, assessment, prioritization, impact suggestion, prediction of potential incidents, and self resolution.

Explainable and Trainable Algorithms Decisions and actions generated by the tool can be reviewed, and adjustments can be made to decision-making algorithms to improve results.

Machine Learning Generate insights using machine learning algorithms e.g. event prediction, anomaly detection, sentiment analysis.

Operational Task Automation Execute operational tasks in response to commands, requests, incidents or alerts with minimal or no human supervision.

Security Operations Automation Automate security operations e.g. threat and vulnerability management, compliance management, security incident and event management.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Application Performance Monitoring - Enterprise

Website Analytics

Dynatrace Reviews

André B.

AIOps done right with advanced observability

Likeliness to Recommend

Pros

Aaron M.

Incredibly effective out of the box!

Likeliness to Recommend

Pros

Dynatrace delivers!

Likeliness to Recommend

Pros

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Feature Ratings

Analyze Activity Data

Performance & Capacity Management Automation

Event & Alert Management Automation

Problem Management Automation

Analyze Discovery Data

Data Visualization

Incident Management Automation

Explainable and Trainable Algorithms

Machine Learning

Operational Task Automation

Security Operations Automation

Vendor Capability Ratings

Breadth of Features

Quality of Features

Business Value Created

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization