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Dynatrace

Dynatrace

Composite Score
8.4 /10
CX Score
8.8 /10

What is Dynatrace?

The Dynatrace platform unifies observability, business, and security data at a massive scale (Grail) with continually updated topology and dependency mapping (Smartscape) to capture and retain full-stack data context. It leverages hypermodal AI (Davis), combining predictive AI to anticipate future behaviors, causal AI to deliver precise answers and intelligent automation, and generative AI to automatically provide recommendations, create suggested workflows or dashboards, and let people use natural language to explore, solve, and complete tasks.

Company Details


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Awards & Recognition

Dynatrace won the following awards in the AIOps category

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Dynatrace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynatrace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynatrace?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Performance & Capacity Management Automation

89

Analyze Activity Data

88

Data Visualization

87

Problem Management Automation

85

Event & Alert Management Automation

85

Analyze Discovery Data

85

Incident Management Automation

85

Explainable and Trainable Algorithms

84

Operational Task Automation

82

Machine Learning

81

Security Operations Automation

79

Vendor Capability Ratings

Average 83

Breadth of Features

88

Business Value Created

87

Quality of Features

87

Ease of Implementation

86

Availability and Quality of Training

86

Ease of Data Integration

84

Vendor Support

82

Product Strategy and Rate of Improvement

81

Usability and Intuitiveness

80

Ease of IT Administration

80

Ease of Customization

77

Dynatrace Reviews

Daniel A.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Dynatrace is a very powerful monitoring tool.

Likeliness to Recommend

9 /10

What differentiates Dynatrace from other similar products?

We utilized Dynatrace for Real User Monitoring (RUM), which provided us with insight into our application's performance from the perspective of real users, allowing us to spot issues. The program assists in log sectioning; the way Dynatrace striped logs allows it to find and detect any odd activity behind excessive CPU and memory utilization, as well as database performance and, in particular, delayed RDS queries. Dynatrace makes it simple to monitor cloud-hosted servers, and the query log information capability comes in handy for making graphs.

What is your favorite aspect of this product?

I particularly enjoy Dynatrace Real User Monitoring (RUM), since it offers us a view of our frontend application from the perspective of our real users, which helps us understand it a lot. We can notice practically all issues at the client end much sooner now that we are utilizing Dynatrace. Dynatrace also serves as a terrific central resource for managing and monitoring all of our apps and infrastructure. The nicest thing about Dynatrace is that it is incredibly user friendly and simple to use, and it includes excellent support and learning materials that anybody can utilize.

What do you dislike most about this product?

It might be difficult to comprehend the notion of Dynatrace and how it works at first, and it can be tough to discover the data because there is so much data being collected. It normally takes some time to completely learn how the features function, but this isn't a major concern today that there are so many academic courses available. Some of the integration and connection setup documentation is out of current and difficult to grasp for new users. You will need to call support several times during the setting procedure.

What recommendations would you give to someone considering this product?

Dynatrace is one of the most complex tools for monitoring your cloud services, providing you with a concise overview of your architecture and easing your troubleshooting process with a plethora of capabilities. The main advantage we have is the real-time alert on any type of issue, which helps us control downtime and mistakes. You have total insight into your apps and amazing visuals to utilize within the platform to ensure everything functions as it should.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Devesh S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2025

Powerful but takes time to learn

Likeliness to Recommend

10 /10

What differentiates Dynatrace from other similar products?

Dynatrace stands out because it uses AI to automatically detect and fix issues in real time, without much setup. It provides full stack monitoring, meaning it tracks everything from your servers to your apps, and even user interactions. What really sets it apart is how it can handle complex, cloud based environments and microservices with ease. It is like having a personal IT assistant that keeps an eye on everything, so you do not have to.

What is your favorite aspect of this product?

My favorite part of Dynatrace is how it uses AI to automatically spot issues and even suggest fixes. It takes a lot of the guesswork out of troubleshooting, so you can focus on improving things instead of constantly reacting to problems. It is like having a smart assistant that is always on the lookout for issues before they even become a problem.

What do you dislike most about this product?

What I do not like about Dynatrace is that it can be a bit overwhelming at first. There is a lot of data and features to dive into, and it might take some time to fully understand how everything works. The initial setup can feel complex, especially if you are not familiar with monitoring tools. But once you get the hang of it, it is much smoother.

What recommendations would you give to someone considering this product?

I would recommend taking the time to go through the setup process carefully and maybe starting with a smaller, simpler environment to get a feel for it. There is a lot to explore, so do not rush. Make sure you take full advantage of their support and resources, they are really helpful when you are getting started. Once you get comfortable, it is a powerful tool that can really simplify monitoring.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Information Technology
  • Industry: Government
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Apr 2025

Dynatrace is great

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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