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Dynatrace Logo Award Winner Product Badge
Dynatrace

Dynatrace

Composite Score
8.4 /10
CX Score
8.8 /10

What is Dynatrace?

The Dynatrace platform unifies observability, business, and security data at a massive scale (Grail) with continually updated topology and dependency mapping (Smartscape) to capture and retain full-stack data context. It leverages hypermodal AI (Davis), combining predictive AI to anticipate future behaviors, causal AI to deliver precise answers and intelligent automation, and generative AI to automatically provide recommendations, create suggested workflows or dashboards, and let people use natural language to explore, solve, and complete tasks.

Company Details


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Awards & Recognition

Dynatrace won the following awards in the AIOps category

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Dynatrace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynatrace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynatrace?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Performance & Capacity Management Automation

89

Analyze Activity Data

88

Data Visualization

87

Problem Management Automation

85

Event & Alert Management Automation

85

Analyze Discovery Data

85

Incident Management Automation

85

Explainable and Trainable Algorithms

84

Operational Task Automation

82

Machine Learning

81

Security Operations Automation

79

Vendor Capability Ratings

Average 83

Breadth of Features

88

Business Value Created

87

Quality of Features

87

Ease of Implementation

86

Availability and Quality of Training

86

Ease of Data Integration

84

Vendor Support

82

Product Strategy and Rate of Improvement

81

Usability and Intuitiveness

80

Ease of IT Administration

80

Ease of Customization

77

Dynatrace Reviews

David M.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Dynatrace is an excellent monitoring tool.

Likeliness to Recommend

9 /10

What differentiates Dynatrace from other similar products?

To optimize and run our systems on public clouds, we leverage a variety of serverless services (mainly AWS). Things fail all the time, and we utilize Dynatrace to rapidly determine what's wrong, where it's broken, and how to fix it. Dynatrace delivers real-time monitoring, visibility into regions of poor performance, and optimization of infrastructure use. Capability to recognize performance shortcomings and areas for improvement. The dashboard and single pane of glass give critical data and metrics that assisted in establishing a baseline, and any rise in use can be monitored and ascribed to a specific trigger or spike in demand.

What is your favorite aspect of this product?

Observability is critical to manage our infrastructure stack, and Dynatrace assists us in doing so efficiently. Your Service Map provides you with everything you need to track the course of data flow and how microservices are linked. Personally, I enjoy the'replay' feature, which allows you to redo the difficulties and figure out what went wrong. With insight into the network and infrastructure, the business may prioritize investment expenses and concentrate on areas of immediate need. A comprehensive dashboard designed as a single pane of glass gives real-time and accurate performance statistics.

What do you dislike most about this product?

There are certain drawbacks to agentless monitoring. When you don't install AgentOne, you have to spend a lot of time customizing visibility, and your apps suffer as a result. Alerts can be too much at times, and it will require some learning and adapting to match the particular needs of the company, since there is no one-size-fits-all solution.

What recommendations would you give to someone considering this product?

This tool has performed admirably in terms of monitoring. Prior to deployment, the complete scope of monitoring needs should be known. Begin by gathering requirements, determining the scope of implementation, and determining a time schedule for global implementation. The integration with the service currently or BMC Helix would be a key priority to guarantee that any issues are automatically filed as a ticket. Other tools exist in the shape of LogzIO and Espagon, but each tool has its own distinct capabilities when you delve under the layers.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Steven B.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

The best APM tools I have ever used.

Likeliness to Recommend

9 /10

What differentiates Dynatrace from other similar products?

Dynatrace is used to monitor our on-premises workloads as well as some of our cloud workloads. We can see which instances require scaling. We are saving time by not attempting to hack the cloud surveillance logs. Dynatrace is one of the best APM solutions for providing adequate monitoring for cloud-based or online applications, as well as live tracking and active alerts based on our needs. This tool also provides synthetic monitoring that displays current application availability data.

What is your favorite aspect of this product?

Dynatrace is at the cutting edge of technologies that support current software engineering approaches such as NoOps, GitOps, SRE, and so on. Dynatrace products help with continuous monitoring, root cause analysis, anomaly detection, and self-healing. The ability to have realtime alerts and synthetic monitoring of cloud-based or online apps with proper tracking and monitoring is what I enjoy best about the Dynatrace tool.

What do you dislike most about this product?

One thing I dislike about the Dynatrace tool is that, even with the set threshold for alert control, we occasionally received false notifications while the program was running. Because of Dynatrace range of features, it is an ocean that a novice/beginner would struggle to cross. The initial step requires an experienced user.

What recommendations would you give to someone considering this product?

You won't know a tool until you try it with a small workload and see how cost-effective it is. However, this is the best APM tool in my opinion for tracking and monitoring web or cloud-based applications with proper statistics and synthetic monitoring.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Daniel R.

  • Role: Operations
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

This is a wonderful place to work

Likeliness to Recommend

9 /10

What differentiates Dynatrace from other similar products?

I found the Dynatrace AIOps platform unique and more powerful than its rivals because it is monitoring our system at a deeper level. It also demonstrates how services are intertwined. It allows us to track the progress of a call as it passes through our system. It has wowed me with its superior predictive data analytics and easy setup.

What is your favorite aspect of this product?

The Dynatrace AIOps tool gives the best approach for investigating performance issues and determining where the program consumes the majority of transaction time. Its dashboard is my favorite because it is really interactive and provides a rapid overview of a large amount of data at once. Dynatrace AIOps platform also aids in problem analysis, such as when employing a pure path.

What do you dislike most about this product?

One feature of the Dynatrace AIOps tool that I really dislike is the alert control barrier, as we have received multiple false alerts when testing the operation of our apps. I agree Artificial monitoring and tracing systems are important for better app performance, however, smaller organizations are unable to use these capabilities of the Dynatrace AIOps platform due to the complex code and higher price.

What recommendations would you give to someone considering this product?

As far as my requirements go, it's fantastic, and I'm confident it'll be the best solution for you as well. However, you might find it unsettling at first due to its complexity, so I recommend that you first test it for your needs, and then don't get frustrated by its complexity because once you grasp it, it'll become a superior option.

Pros

  • Helps Innovate
  • Enables Productivity
  • Caring
  • Respectful

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