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Dynatrace Logo Award Winner Product Badge
Dynatrace

Dynatrace

Composite Score
8.4 /10
CX Score
8.7 /10

What is Dynatrace?

The Dynatrace platform unifies observability, business, and security data at a massive scale (Grail) with continually updated topology and dependency mapping (Smartscape) to capture and retain full-stack data context. It leverages hypermodal AI (Davis), combining predictive AI to anticipate future behaviors, causal AI to deliver precise answers and intelligent automation, and generative AI to automatically provide recommendations, create suggested workflows or dashboards, and let people use natural language to explore, solve, and complete tasks.

Company Details


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Awards & Recognition

Dynatrace won the following awards in the AIOps category

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Dynatrace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynatrace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynatrace?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Analyze Activity Data

89

Performance & Capacity Management Automation

87

Event & Alert Management Automation

86

Problem Management Automation

86

Analyze Discovery Data

85

Data Visualization

85

Incident Management Automation

85

Explainable and Trainable Algorithms

83

Machine Learning

82

Operational Task Automation

81

Security Operations Automation

75

Vendor Capability Ratings

Average 83

Breadth of Features

88

Quality of Features

87

Business Value Created

86

Ease of Implementation

85

Availability and Quality of Training

85

Ease of Data Integration

84

Vendor Support

83

Product Strategy and Rate of Improvement

81

Ease of IT Administration

80

Usability and Intuitiveness

80

Ease of Customization

76

Dynatrace Reviews

Steven B.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

The best APM tools I have ever used.

Likeliness to Recommend

9 /10

What differentiates Dynatrace from other similar products?

Dynatrace is used to monitor our on-premises workloads as well as some of our cloud workloads. We can see which instances require scaling. We are saving time by not attempting to hack the cloud surveillance logs. Dynatrace is one of the best APM solutions for providing adequate monitoring for cloud-based or online applications, as well as live tracking and active alerts based on our needs. This tool also provides synthetic monitoring that displays current application availability data.

What is your favorite aspect of this product?

Dynatrace is at the cutting edge of technologies that support current software engineering approaches such as NoOps, GitOps, SRE, and so on. Dynatrace products help with continuous monitoring, root cause analysis, anomaly detection, and self-healing. The ability to have realtime alerts and synthetic monitoring of cloud-based or online apps with proper tracking and monitoring is what I enjoy best about the Dynatrace tool.

What do you dislike most about this product?

One thing I dislike about the Dynatrace tool is that, even with the set threshold for alert control, we occasionally received false notifications while the program was running. Because of Dynatrace range of features, it is an ocean that a novice/beginner would struggle to cross. The initial step requires an experienced user.

What recommendations would you give to someone considering this product?

You won't know a tool until you try it with a small workload and see how cost-effective it is. However, this is the best APM tool in my opinion for tracking and monitoring web or cloud-based applications with proper statistics and synthetic monitoring.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Daniel R.

  • Role: Operations
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

This is a wonderful place to work

Likeliness to Recommend

9 /10

What differentiates Dynatrace from other similar products?

I found the Dynatrace AIOps platform unique and more powerful than its rivals because it is monitoring our system at a deeper level. It also demonstrates how services are intertwined. It allows us to track the progress of a call as it passes through our system. It has wowed me with its superior predictive data analytics and easy setup.

What is your favorite aspect of this product?

The Dynatrace AIOps tool gives the best approach for investigating performance issues and determining where the program consumes the majority of transaction time. Its dashboard is my favorite because it is really interactive and provides a rapid overview of a large amount of data at once. Dynatrace AIOps platform also aids in problem analysis, such as when employing a pure path.

What do you dislike most about this product?

One feature of the Dynatrace AIOps tool that I really dislike is the alert control barrier, as we have received multiple false alerts when testing the operation of our apps. I agree Artificial monitoring and tracing systems are important for better app performance, however, smaller organizations are unable to use these capabilities of the Dynatrace AIOps platform due to the complex code and higher price.

What recommendations would you give to someone considering this product?

As far as my requirements go, it's fantastic, and I'm confident it'll be the best solution for you as well. However, you might find it unsettling at first due to its complexity, so I recommend that you first test it for your needs, and then don't get frustrated by its complexity because once you grasp it, it'll become a superior option.

Pros

  • Helps Innovate
  • Enables Productivity
  • Caring
  • Respectful

Daniel M.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

The superior AIOps platform I have ever used

Likeliness to Recommend

8 /10

What differentiates Dynatrace from other similar products?

Dynatrace AIOps is the best ever AIOps platform that makes everything easier for its customers to save them both money and time. Dynatrace AIOps is a powerful one that offers live time alerts and realistic monitoring of online or cloud-based services with flexible enough control and tracing. Its robust and advanced functionality always keeps it at the top.

What is your favorite aspect of this product?

The analytical capabilities of the Dynatrace AIOps platform are just mind-blowing. Using its analytics and reporting we can now quickly find out any bug and bug removal has also become a game of seconds because with Dynatrace AIOps we can find any solution much faster. Monitoring provides several useful capabilities, and auto notifications assist our team in promptly responding to any issues.

What do you dislike most about this product?

We initially struggled to understand the platform's many features and functionality, but as we progressed through each part, it became clearer how each one functioned. Their technical help department is not easy to approach, it should be noted, remains careless and worthless. They don't review the complaints before asking for information we've already given them, wasting our time.

What recommendations would you give to someone considering this product?

Dynatrace AIOps is software that offers a lot of features but also has a steep learning curve. Users will need to go through some training to work on this efficiently. So, my recommendation is that businesses provide comprehensive training to their employees so that they may understand the true value of its features.

Pros

  • Enables Productivity
  • Efficient Service
  • Caring
  • Saves Time

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