Dynatrace Customer Reviews 2025 | SoftwareReviews

Dynatrace

Composite Score

8.9 /10

CX Score

9.3 /10

106 Reviews Write a Review

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What is Dynatrace?

The Dynatrace platform unifies observability, business, and security data at a massive scale (Grail) with continually updated topology and dependency mapping (Smartscape) to capture and retain full-stack data context. It leverages hypermodal AI (Davis), combining predictive AI to anticipate future behaviors, causal AI to deliver precise answers and intelligent automation, and generative AI to automatically provide recommendations, create suggested workflows or dashboards, and let people use natural language to explore, solve, and complete tasks.

Company Details

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Awards & Recognition

Dynatrace won the following awards in the Application Performance Management - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

10 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

11 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

9 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Dynatrace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynatrace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynatrace?

3% Negative

2% Neutral

95% Positive

Pros

Effective Service
Saves Time
Inspires Innovation
Caring

Feature Ratings

Average 85

Transaction Request Performance

Error Reporting

Real User Monitoring

Application Discovery

Application Request Tracing

Code Performance Monitoring

Application Metric Reporting

Synthetic Monitoring (RUM)

Dependency Tracking

Enterprise Cloud Platform Support

Cloud/On-Prem/Hybrid Deployment

Vendor Capability Ratings

Average 83

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Ease of Implementation

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

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Website Analytics

Score 8.6

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AIOps

Score 8.4

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Dynatrace Reviews

Olufemi O.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2025

The best APM I've ever used

Likeliness to Recommend

10 /10

What differentiates Dynatrace from other similar products?

Davis AI - diagnostic tool to troubleshoot and narrow down failure points quickly`1

What is your favorite aspect of this product?

The ease of implementation, and its application discovery

What do you dislike most about this product?

Limited Ability to properly manage Worker Services on Windows servers. Especially when they run into exceptions and crash

What recommendations would you give to someone considering this product?

If you can afford it, absolutely go for it

Pros

Reliable
Performance Enhancing
Enables Productivity
Caring

Shadab K.

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

Comprehensive, AI-Driven Monitoring Tool

Likeliness to Recommend

9 /10

What differentiates Dynatrace from other similar products?

Dynatrace stands out due to its unique features, technology and AI-Focus. It uses an AI-enabled engine called Davis AI which helps to proactively detect potential issues and helps in conducting root cause analysis (RCA). It is a very good tool for end-to-end monitoring supporting full stack with auto discovery features.

What is your favorite aspect of this product?

Dynatrace uses a single agent called One Agent to monitor all layers of an application which simplifies deployment and reduces complexities involved with other similar tools which use multiple agents for different layers. This is probably my favorite feature of this product.

What do you dislike most about this product?

Pricing is on higher side and this tool can end up being costly for smaller teams and organizations. Also, the tool may appear a bit complex for new users because it has so many features which needs a lot of training to enable the users to use it efficiently.

What recommendations would you give to someone considering this product?

Although Dynatrace is a very good tool with unique features, it is an expensive one. For new teams considering this tool, I would recommend to ensure compatibility with their tech-stack, support for their cloud providers and make sure this is the perfect match for your use case.

Pros

Enables Productivity
Unique Features
Effective Service
Fair

Sanket G.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Dynatrace is an incredible tool

Likeliness to Recommend

10 /10

What differentiates Dynatrace from other similar products?

Easier to integrate and deploy

What is your favorite aspect of this product?

Better evaluation and contracting

What do you dislike most about this product?

Not applicable yet

What recommendations would you give to someone considering this product?

Will surely recommend

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dynatrace

What is Dynatrace?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

Dynatrace Ratings

86 Likeliness to Recommend

1 Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Dynatrace?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Transaction Request Performance Tracking the performance of all web and other transactions within your system.

Error Reporting Tracking and automatic notification of alerts or errors within the system.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Application Discovery Automated discovery of web servers, application servers, and micro-services, application frameworks, and platforms.

Application Request Tracing Detail key attributes of application requests and transactions.

Code Performance Monitoring Tracking application performance at the code-base level.

Application Metric Reporting Tracking of both custom and basic application framework metrics.

Synthetic Monitoring (RUM) Synthetic front-end monitoring simulates user interactions with online applications, including fully scripted transactions.

Dependency Tracking Tracking the performance of all application dependencies.

Enterprise Cloud Platform Support Monitoring capabilities for cloud platforms such as Cloud Foundry, OpenShift, Kubernetes, Azure ServiceFabric.

Cloud/On-Prem/Hybrid Deployment Supports one or many deployment models - On-prem, cloud or hybrid hosting of the database system.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Website Analytics

AIOps

Dynatrace Reviews

Olufemi O.

The best APM I've ever used

Likeliness to Recommend

Pros

Shadab K.

Comprehensive, AI-Driven Monitoring Tool

Likeliness to Recommend

Pros

Sanket G.

Dynatrace is an incredible tool

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Transaction Request Performance

Error Reporting

Real User Monitoring

Application Discovery

Application Request Tracing

Code Performance Monitoring

Application Metric Reporting

Synthetic Monitoring (RUM)

Dependency Tracking

Enterprise Cloud Platform Support

Cloud/On-Prem/Hybrid Deployment

Vendor Capability Ratings

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Ease of Implementation

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness