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Dynatrace Logo Award Winner Product Badge
Dynatrace

Dynatrace

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Dynatrace
9.0 /10

What is Dynatrace?

The Dynatrace platform unifies observability, business, and security data at a massive scale (Grail) with continually updated topology and dependency mapping (Smartscape) to capture and retain full-stack data context. It leverages hypermodal AI (Davis), combining predictive AI to anticipate future behaviors, causal AI to deliver precise answers and intelligent automation, and generative AI to automatically provide recommendations, create suggested workflows or dashboards, and let people use natural language to explore, solve, and complete tasks.

Company Details


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Awards & Recognition

Dynatrace won the following awards in the Application Performance Management - Enterprise category

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Dynatrace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynatrace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynatrace?

2% Negative
1% Neutral
97% Positive

Pros

  • Inspires Innovation
  • Saves Time
  • Helps Innovate
  • Effective Service

Feature Ratings

Average 86

Error Reporting

87

Transaction Request Performance

87

Real User Monitoring

86

Application Request Tracing

86

Synthetic Monitoring (RUM)

86

Dependency Tracking

86

Application Discovery

86

Enterprise Cloud Platform Support

85

Application Metric Reporting

85

Code Performance Monitoring

85

Cloud/On-Prem/Hybrid Deployment

84

Vendor Capability Ratings

Average 83

Breadth of Features

87

Product Strategy and Rate of Improvement

85

Business Value Created

85

Availability and Quality of Training

83

Vendor Support

83

Ease of Implementation

83

Quality of Features

82

Ease of IT Administration

82

Ease of Customization

82

Ease of Data Integration

81

Usability and Intuitiveness

79

Dynatrace Reviews

David M.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Dynatrace is an excellent monitoring tool.

Likeliness to Recommend

9 /10

What differentiates Dynatrace from other similar products?

To optimize and run our systems on public clouds, we leverage a variety of serverless services (mainly AWS). Things fail all the time, and we utilize Dynatrace to rapidly determine what's wrong, where it's broken, and how to fix it. Dynatrace delivers real-time monitoring, visibility into regions of poor performance, and optimization of infrastructure use. Capability to recognize performance shortcomings and areas for improvement. The dashboard and single pane of glass give critical data and metrics that assisted in establishing a baseline, and any rise in use can be monitored and ascribed to a specific trigger or spike in demand.

What is your favorite aspect of this product?

Observability is critical to manage our infrastructure stack, and Dynatrace assists us in doing so efficiently. Your Service Map provides you with everything you need to track the course of data flow and how microservices are linked. Personally, I enjoy the'replay' feature, which allows you to redo the difficulties and figure out what went wrong. With insight into the network and infrastructure, the business may prioritize investment expenses and concentrate on areas of immediate need. A comprehensive dashboard designed as a single pane of glass gives real-time and accurate performance statistics.

What do you dislike most about this product?

There are certain drawbacks to agentless monitoring. When you don't install AgentOne, you have to spend a lot of time customizing visibility, and your apps suffer as a result. Alerts can be too much at times, and it will require some learning and adapting to match the particular needs of the company, since there is no one-size-fits-all solution.

What recommendations would you give to someone considering this product?

This tool has performed admirably in terms of monitoring. Prior to deployment, the complete scope of monitoring needs should be known. Begin by gathering requirements, determining the scope of implementation, and determining a time schedule for global implementation. The integration with the service currently or BMC Helix would be a key priority to guarantee that any issues are automatically filed as a ticket. Other tools exist in the shape of LogzIO and Espagon, but each tool has its own distinct capabilities when you delve under the layers.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Steven B.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

The best APM tools I have ever used.

Likeliness to Recommend

9 /10

What differentiates Dynatrace from other similar products?

Dynatrace is used to monitor our on-premises workloads as well as some of our cloud workloads. We can see which instances require scaling. We are saving time by not attempting to hack the cloud surveillance logs. Dynatrace is one of the best APM solutions for providing adequate monitoring for cloud-based or online applications, as well as live tracking and active alerts based on our needs. This tool also provides synthetic monitoring that displays current application availability data.

What is your favorite aspect of this product?

Dynatrace is at the cutting edge of technologies that support current software engineering approaches such as NoOps, GitOps, SRE, and so on. Dynatrace products help with continuous monitoring, root cause analysis, anomaly detection, and self-healing. The ability to have realtime alerts and synthetic monitoring of cloud-based or online apps with proper tracking and monitoring is what I enjoy best about the Dynatrace tool.

What do you dislike most about this product?

One thing I dislike about the Dynatrace tool is that, even with the set threshold for alert control, we occasionally received false notifications while the program was running. Because of Dynatrace range of features, it is an ocean that a novice/beginner would struggle to cross. The initial step requires an experienced user.

What recommendations would you give to someone considering this product?

You won't know a tool until you try it with a small workload and see how cost-effective it is. However, this is the best APM tool in my opinion for tracking and monitoring web or cloud-based applications with proper statistics and synthetic monitoring.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Eric H.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Excellent monitoring tool with security services.

Likeliness to Recommend

9 /10

What differentiates Dynatrace from other similar products?

We utilize Dynatrace mostly for service management and operations of critical systems and infrastructure. It has been a fantastic tool in this regard, assisting us in improving the entire client experience. In this regard, the investment provided us with significant commercial benefit. It suited the visualization and troubleshooting demands of our operations staff, resulting in enhanced compliance with our service level agreements with our customers. We employ the monitoring infrastructure, network components, virtual machines, applications and services, and many other components linked with the application.

What is your favorite aspect of this product?

Dynatrace is a good monitoring tool that is easy to use, feature rich, and has various plugins, can interface with any 3rd party component, and can develop your own plugin and deploy to Active gate. The end-to-end view throughout the full stack provided by Dynatrace monitoring allows for faster resolution and broader visibility. You also have excellent vision, which allows you to identify problem regions quickly and take preemptive action in places that are beginning to appear unhealthy.

What do you dislike most about this product?

Dynatrace provides all of the features of a conventional monitoring tool. Except for the fact that it consumes network bandwidth and is difficult to connect the custom plugin with the rest of the third-party tools, all of the features are excellent.

What recommendations would you give to someone considering this product?

To keep up with the speed of technology and fulfill consumer demand, all IT firms must have monitoring and security in place. The Dynatrace utility makes the developer's life simpler by giving information about the program that can be used to enhance it. Our recommendation is to simply try it out, possibly starting with one workload and then extending to more and more workloads.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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