Dynatrace Customer Reviews 2025 | SoftwareReviews

Dynatrace

Composite Score

9.0 /10

CX Score

9.3 /10

98 Reviews Write a Review

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What is Dynatrace?

The Dynatrace platform unifies observability, business, and security data at a massive scale (Grail) with continually updated topology and dependency mapping (Smartscape) to capture and retain full-stack data context. It leverages hypermodal AI (Davis), combining predictive AI to anticipate future behaviors, causal AI to deliver precise answers and intelligent automation, and generative AI to automatically provide recommendations, create suggested workflows or dashboards, and let people use natural language to explore, solve, and complete tasks.

Company Details

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Awards & Recognition

Dynatrace won the following awards in the Application Performance Management - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Gold Medalist

2024

8 Top Rated Capabilities

10 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

8 Top Rated Capabilities

11 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

9 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Dynatrace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynatrace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynatrace?

2% Negative

1% Neutral

97% Positive

Pros

Inspires Innovation
Saves Time
Helps Innovate
Effective Service

Feature Ratings

Average 86

Error Reporting

Transaction Request Performance

Real User Monitoring

Application Request Tracing

Synthetic Monitoring (RUM)

Dependency Tracking

Application Discovery

Enterprise Cloud Platform Support

Application Metric Reporting

Code Performance Monitoring

Cloud/On-Prem/Hybrid Deployment

Vendor Capability Ratings

Average 83

Breadth of Features

Product Strategy and Rate of Improvement

Business Value Created

Availability and Quality of Training

Vendor Support

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

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AIOps

Score 8.4

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Website Analytics

Score 8.3

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Dynatrace Reviews

Rashid M.

Role: Consultant
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2022

Best monitoring software with AI diagnostics

Likeliness to Recommend

10 /10

What differentiates Dynatrace from other similar products?

AI diagnostics engine, ease of use and integration with all modern products

What is your favorite aspect of this product?

host monitoring and insights

What do you dislike most about this product?

some time lost in the screens when diving down to identify the root cause. difficult to get back to previous screen or where came from

What recommendations would you give to someone considering this product?

improve breadcrum trail when navigation to different screens

Pros

Reliable
Performance Enhancing
Trustworthy
Efficient Service

Daniel T.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Has the power to extend observability across org.

Likeliness to Recommend

10 /10

What differentiates Dynatrace from other similar products?

A distinguished tool that helps us transform faster with unparalleled automation, and observability intelligence all in one place. Offers one source of truth to align and organize our multiple teams. You get automatic and intelligent observation across hybrid and cloud ecosystems with continuous auto-discovery of hosts, servers, and networks.

What is your favorite aspect of this product?

You can see all in context, including metrics, logs, relationships, and behaviors. It eases work with automatic deployment, configuration, discovery, and updates. We can free time with precise answers for proactive problem resolution and performance improvement. Offers AI assistance.

What do you dislike most about this product?

No yikes. It helps to eliminate silos and accelerate teamwork with a single source of truth for your business. Assists to deliver remarkable experiences across every user journey and maximize business KPIs and revenge.

What recommendations would you give to someone considering this product?

Offers out-of-the-box insights into your unique infrastructure. Appeals advanced observability at scale for all infrastructure. You can find answers faster and make teams more productive.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Unique Features

Jose Adan O.

Role: Sales Marketing
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2022

Modern observability for Hybrid Cloud platforms

Likeliness to Recommend

10 /10

What differentiates Dynatrace from other similar products?

Clearly integration between 3 pillars from Observability adding the Digital Experience Layer to add Business Metrics to create instant value.

What is your favorite aspect of this product?

Easy instrumentation for different platforms and operation systems

What do you dislike most about this product?

There are no disliked features by now

What recommendations would you give to someone considering this product?

Dynatrace is a no-brainer solution if you want to cover your Observability requirements for your DevOps/SRE teams.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dynatrace

What is Dynatrace?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Dynatrace Ratings

87 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Dynatrace?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Error Reporting Tracking and automatic notification of alerts or errors within the system.

Transaction Request Performance Tracking the performance of all web and other transactions within your system.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Application Request Tracing Detail key attributes of application requests and transactions.

Synthetic Monitoring (RUM) Synthetic front-end monitoring simulates user interactions with online applications, including fully scripted transactions.

Dependency Tracking Tracking the performance of all application dependencies.

Application Discovery Automated discovery of web servers, application servers, and micro-services, application frameworks, and platforms.

Enterprise Cloud Platform Support Monitoring capabilities for cloud platforms such as Cloud Foundry, OpenShift, Kubernetes, Azure ServiceFabric.

Application Metric Reporting Tracking of both custom and basic application framework metrics.

Code Performance Monitoring Tracking application performance at the code-base level.

Cloud/On-Prem/Hybrid Deployment Supports one or many deployment models - On-prem, cloud or hybrid hosting of the database system.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

AIOps

Website Analytics

Dynatrace Reviews

Rashid M.

Best monitoring software with AI diagnostics

Likeliness to Recommend

Pros

Daniel T.

Has the power to extend observability across org.

Likeliness to Recommend

Pros

Jose Adan O.

Modern observability for Hybrid Cloud platforms

Likeliness to Recommend

Pros

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Feature Ratings

Error Reporting

Transaction Request Performance

Real User Monitoring

Application Request Tracing

Synthetic Monitoring (RUM)

Dependency Tracking

Application Discovery

Enterprise Cloud Platform Support

Application Metric Reporting

Code Performance Monitoring

Cloud/On-Prem/Hybrid Deployment

Vendor Capability Ratings

Breadth of Features

Product Strategy and Rate of Improvement

Business Value Created

Availability and Quality of Training

Vendor Support

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness