Lightspeed

Ecwid

Composite Score

7.7 /10

CX Score

7.9 /10

59 Reviews Write a Review

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What is Ecwid?

Ecwid is a shopping cart that allows anyone to easily create online store and sell everywhere from Facebook to mobile.

Company Details

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Awards & Recognition

Ecwid won the following awards in the B2C eCommerce category

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2024 Data Quadrant Gold Medalist

2024

4 Top Rated Capabilities

3 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

4 Top Rated Capabilities

2 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2023

3 Top Rated Capabilities

1 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2022

Ecwid Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Ecwid.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Ecwid?

5% Negative

7% Neutral

88% Positive

Pros

Respectful
Continually Improving Product
Fair
Acts with Integrity

Feature Ratings

Average 79

Catalog Management

Order Portal

Payment Processing

Integrated Search

Content Localization

Order Management

Microsite Management

Content Management

Predictive Recommendations

Reporting and Analytics

Retargeting Capabilities

Vendor Capability Ratings

Average 78

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Business Value Created

Vendor Support

Availability and Quality of Training

Ease of Customization

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ecwid Reviews

Agus T.

Role: Information Technology
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Using Ecwid to Craft a Great Customer Experience

Likeliness to Recommend

8 /10

What differentiates Ecwid from other similar products?

Ecwid's responsive design ensures a smooth shopping experience on desktops, tablets, and smartphones. It seamlessly integrates with popular content management systems, social media platforms, and marketplaces, expanding businesses' reach and connecting with diverse customer segments. Ecwid's analytics suite offers detailed insights into customer behavior, sales trends, and campaign performance. This enables data-driven decision-making and continuous optimization.

What is your favorite aspect of this product?

The platform's intuitive interface empowers even those with limited technical expertise to create visually stunning and highly functional online stores. Furthermore, Ecwid's customer support team is always available to provide guidance and resolve any issues promptly.

What do you dislike most about this product?

Although Ecwid is a great platform, it has some limitations. The customization options for advanced design elements could be expanded to cater to businesses with unique branding requirements. Additionally, the built-in search functionality could benefit from more robust filtering and sorting capabilities to enhance the customer's product discovery experience.

What recommendations would you give to someone considering this product?

To enhance your online presence and provide a great shopping experience, I highly recommend Ecwid by Lightspeed. It enables businesses to create engaging and user-friendly online stores that captivate customers and drive conversions. Ecwid's responsive design, seamless integration capabilities, and comprehensive analytics suite make it an invaluable investment for any business looking to thrive in the digital age.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Saul A. C.

Role: Sales Marketing
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Online store efficiently

Likeliness to Recommend

9 /10

What differentiates Ecwid from other similar products?

What sets it apart from similar programs is its ease of use, its ability to integrate stores across multiple platforms, and its excellent customer support. This software addresses several business problems by providing an easy-to-use platform to add and manage products, process orders and payments, and customize the appearance of the store.

What is your favorite aspect of this product?

It has allowed us to increase our sales and improve the management of our online store. I like it because it is quite necessary during promotion and discount seasons, to manage sales on different platforms and to track the performance of our online store.

What do you dislike most about this product?

Integration with some payment platforms can be complicated and inventory management can be improved

What recommendations would you give to someone considering this product?

Ecwid is an excellent option to manage an online store effectively and efficiently. We recommend this software for those looking for a comprehensive and easy-to-use solution to boost their online business.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Sara K.

Role: Information Technology
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Amazing dashboard

Likeliness to Recommend

7 /10

What differentiates Ecwid from other similar products?

Theme and dashboards are amazing

What is your favorite aspect of this product?

The dashboards and budget friendly

What do you dislike most about this product?

The interface is very complex

What recommendations would you give to someone considering this product?

Please go for customization

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Ecwid

What is Ecwid?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

Ecwid Ratings

89 Likeliness to Recommend

97 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Ecwid?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Content Localization The solution provides support for multiple languages and currencies.

Order Management Includes order entry, order processing, order tracking, and parts management.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Content Management Includes collaboration, check-in/check-out, and version control.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ecwid Reviews

Agus T.

Using Ecwid to Craft a Great Customer Experience

Likeliness to Recommend

Pros

Saul A. C.

Online store efficiently

Likeliness to Recommend

Pros

Sara K.

Amazing dashboard

Likeliness to Recommend

Pros

Most Popular Ecwid Comparisons

Adobe Commerce

Shopify

Shopify Plus

WooCommerce

Square eCommerce

Oracle Commerce

Feature Ratings

Catalog Management

Order Portal

Payment Processing

Integrated Search

Content Localization

Order Management

Microsite Management

Content Management

Predictive Recommendations

Reporting and Analytics

Retargeting Capabilities

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Business Value Created

Vendor Support

Availability and Quality of Training

Ease of Customization

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement