Emplifi Social Marketing Cloud Logo
Emplifi Social Marketing Cloud Logo
Emplifi

Emplifi Social Marketing Cloud

Composite Score
8.3 /10
CX Score
8.5 /10
Category
Emplifi Social Marketing Cloud
8.3 /10

What is Emplifi Social Marketing Cloud?

From managing a multi-channel strategy to analyzing trends and optimizing performance, Emplifi’s social media marketing tools will enable your brand to amplify meaningful experiences at scale. Deliver authentic content at scale and boost engagement across your social media channels with best-in-class social media management tools and AI-powered capabilities.

Company Details


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Awards & Recognition

Emplifi Social Marketing Cloud won the following awards in the Social Media Management - Enterprise category

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Emplifi Social Marketing Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Emplifi Social Marketing Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Emplifi Social Marketing Cloud?

0% Negative
3% Neutral
97% Positive

Pros

  • Performance Enhancing
  • Effective Service
  • Saves Time
  • Respectful

Feature Ratings

Average 85

Dashboards and Visualization

89

Social Media Channel Integration Outbound

87

Social Media Channel Integration Inbound

87

Social Response Management

87

Trend Analysis

86

Campaign Execution

86

Social Post Archival

86

Social Moderation and Workflow Management

85

Social Asset Management

84

Sentiment Analysis

82

Contextual Analysis

80

Vendor Capability Ratings

Average 85

Breadth of Features

89

Ease of Implementation

87

Usability and Intuitiveness

87

Business Value Created

86

Ease of Data Integration

86

Quality of Features

86

Product Strategy and Rate of Improvement

85

Vendor Support

84

Ease of IT Administration

81

Ease of Customization

81

Availability and Quality of Training

81

Emplifi Social Marketing Cloud Reviews

Anita G.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Amazing Product!!

Likeliness to Recommend

9 /10

What differentiates Emplifi Social Marketing Cloud from other similar products?

Amazing Socialbakers Analytics

What is your favorite aspect of this product?

The collaboration aspect of this sooftware is great. It really helps especially on personalized marketing.

What do you dislike most about this product?

The customer services are not that great

What recommendations would you give to someone considering this product?

Emplifi is easy to use. It is an amazing social marketing cloud that will revolutionize your business.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Effective Service

Christopher W.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

"Really useful program and easy to use."

Likeliness to Recommend

8 /10

What differentiates Emplifi Social Marketing Cloud from other similar products?

This software is different from others since it allows you to easily compare your company's social performance to that of your rivals and the industry as a whole. We can see how well our pages are doing in comparison to those of our rivals and use that data to drive decisions about how to improve the quality and quantity of material we provide.

What is your favorite aspect of this product?

helpful for controlling who has access to which social media accounts and for organizing outbound communications - The service as a whole is pleasant, but it has potential for growth, particularly in the realm of social analytics.

What do you dislike most about this product?

Chart and table creation may be made more versatile. All analytics and content management features may be driven by the label/tagging capability, which you can then advocate for. - More time can be kept on data collection for year-over-year analysis (i.e. without the need to rebuild).

What recommendations would you give to someone considering this product?

As a result of being able to immediately assess the program's efficacy and draw conclusions about the company's future direction, I have no reservations about recommending it. People can understand it even if they have no background in statistics, and we can rapidly cycle through multiple displays of data.

Pros

  • Efficient Service
  • Effective Service
  • Saves Time
  • Reliable

Mathenge N.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Impressive Social Commerce Tool!

Likeliness to Recommend

9 /10

What differentiates Emplifi Social Marketing Cloud from other similar products?

Emplifi allows for personalized campaigns. It allows customers to have a great experience and feedback.

What is your favorite aspect of this product?

Easy to use Highly customizable The API is great

What do you dislike most about this product?

Should be regularly updated to integrate with new social media applications.

What recommendations would you give to someone considering this product?

Emplifi will provide your organizations with critical factors to measure your KPIs. I highly recommend it to any company that needs to be ahead of its competitors.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

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