eSentire Customer Reviews 2025 | SoftwareReviews

eSentire

Composite Score

7.9 /10

CX Score

8.3 /10

22 Reviews Write a Review

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What is eSentire?

eSentire is Managed Detection and Response, protecting your critical data and applications. It provides complete, multi-signal Managed Detection and Response providing 24/7 cutting-edge protection against cyber attackers that bypass traditional cybersecurity controls. eSentire MDR means high fidelity detection and unparalleled response. You shouldn’t settle for partial security, so we ingest multiple signals, correlating data across your network, endpoint, log, and cloud sources to disrupt threats before they impact your business.

Company Details

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Awards & Recognition

eSentire won the following awards in the Managed Detection & Response category

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2 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

3 Top Rated Capabilities

8 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

4 Top Rated Capabilities

9 Top Rated Features

2022

eSentire Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on eSentire.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

6
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 98%
Negotiation and Contract:: 98%
Conflict Resolution:: 96%
Strategy & Innovation:: 99%
Service Experience:: 96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love eSentire?

7% Negative

0% Neutral

93% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Feature Ratings

Average 84

24/7/365 Security Monitoring

Compliance Reporting and Archival Mechanisms

Proactive Threat Hunting

Threat Intelligence

IOC Focus and Management

Real-Time Threat and Anomaly Detection

Incident Management

Automated Threat Hunting

Technology Management

Use of the MITRE ATT&CK Framework

Standardized Playbooks

Vendor Capability Ratings

Average 82

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Ease of Customization

Also Featured in...

Extended Detection & Response

Score 7.9

View eSentire in this category (opens in a new tab)

eSentire Reviews

Christopher M.

Role: Information Technology
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2022

Best customer service and breadth of services

Likeliness to Recommend

10 /10

What differentiates eSentire from other similar products?

eSentire's services and products beat out the competition with their breadth of service options and controls specific to an organization's needs. Coupled with top notch customer service, and you can rest easy knowing eSentire has you covered.

What is your favorite aspect of this product?

The team of individuals behind it.

What do you dislike most about this product?

No dislikes come to mind.

What recommendations would you give to someone considering this product?

Consider customer service and satisfaction. eSentire will not disappoint.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Role: C-Level
Industry: Finance
Involvement: Vendor Selection and Purchasing

Validated Review

Anonymous Reviewer

Submitted Sep 2022

Protection across our assets

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: C-Level
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Sep 2022

Best in show.

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

eSentire

What is eSentire?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

eSentire Ratings

89 Likeliness to Recommend

1 Since last award

94 Plan to Renew

6 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love eSentire?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

24/7/365 Security Monitoring MDR provider should include a team of experienced security analysts monitoring the network 24/7 to identify abnormal activity and mitigate against threats.

Compliance Reporting and Archival Mechanisms System archives incidents and produces comprehensive reports to stakeholders about current vulnerabilities and past vulnerabilities and remediation efforts.

Proactive Threat Hunting Leverages TTPs, threat Intelligence, and IOCs, to create hypotheses in order to investigate and identify abnormal activity that may be malicious.

Threat Intelligence Security threat intelligence feed integration with ability to update multiple uses and control updating behaviors.

IOC Focus and Management Should include a wide variety of IOCs, but is more focused on behaviors and behavioral detection; IOCs are not as simple to manage.

Real-Time Threat and Anomaly Detection Real-time or near real time threat detection of attacks and anomalous behavior.

Incident Management Includes incident diagnosis, escalation, investigation, resolution and recovery, and closure.

Automated Threat Hunting Continuous detection and notification of of anomalous or suspicious events and behaviors

Technology Management Continuously manages and monitors systems and technology. Integrates with existing technology.

Use of the MITRE ATT&CK Framework Threat modeling capabilities and allows for mapping use cases to established TTPs, in order to facilitate rapid incident response.

Standardized Playbooks Standardized playbooks contain procedures, standards, and anticipated results from incident response. Reduces threat dwell time and time to close the event.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Extended Detection & Response

eSentire Reviews

Christopher M.

Best customer service and breadth of services

Likeliness to Recommend

Pros

Protection across our assets

Likeliness to Recommend

Pros

Best in show.

Likeliness to Recommend

Pros

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Feature Ratings

24/7/365 Security Monitoring

Compliance Reporting and Archival Mechanisms

Proactive Threat Hunting

Threat Intelligence

IOC Focus and Management

Real-Time Threat and Anomaly Detection

Incident Management

Automated Threat Hunting

Technology Management

Use of the MITRE ATT&CK Framework

Standardized Playbooks

Vendor Capability Ratings

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Ease of Customization