Eventbrite Customer Reviews 2025 | SoftwareReviews

Eventbrite

Composite Score

7.9 /10

CX Score

8.0 /10

23 Reviews Write a Review

Claim Software

What is Eventbrite?

Eventbrite is an all-in-one solution to create, manage, and promote your virtual event experiences. Eventbrite is the leading events management and growth platform helping creators and entrepreneurs thrive.

Company Details

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Eventbrite Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Eventbrite?

0% Negative

9% Neutral

91% Positive

Pros

Performance Enhancing
Reliable
Enables Productivity
Trustworthy

Feature Ratings

Average 76

Registration Process/Integration

Social Media Channel Integration Outbound

Customer Support

Branding and Visual Customization

Attendee Engagement

Metric and Reporting

Exhibitor or Vendor Environment

Networking Facilitation

Presentation/ Webinar Capabilities

Vendor e-Commerce

Gamification

Vendor Capability Ratings

Average 79

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Quality of Features

Breadth of Features

Business Value Created

Vendor Support

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Eventbrite Reviews

Frank V.

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2025

Easy-to-use Event Management app

Likeliness to Recommend

8 /10

What differentiates Eventbrite from other similar products?

Easy to use

What is your favorite aspect of this product?

Networking & Engagement

What do you dislike most about this product?

Virtual events are not their core business

What recommendations would you give to someone considering this product?

Ask for a trial demo

Pros

Trustworthy
Performance Enhancing
Enables Productivity
Effective Service

Kareem R.

Role: C-Level
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

The best in industry for basic event management

Likeliness to Recommend

10 /10

What differentiates Eventbrite from other similar products?

It’s reliability and trust from customers. It’s the best in industry so our clients trust doing transactions through it

What is your favorite aspect of this product?

Reliability and ease of use

What do you dislike most about this product?

Customization options out the box.

What recommendations would you give to someone considering this product?

Don’t even think about competition if you have basic event needs

Pros

Enables Productivity
Efficient Service
Saves Time
Reliable

Sean P.

Role: Consultant
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted May 2025

A quick + fast way to manage events

Likeliness to Recommend

7 /10

What differentiates Eventbrite from other similar products?

Has a discovery engine where others can identify events in their area or online that they can attend.

What is your favorite aspect of this product?

It's quick and easy for non-technical folks to set up an event that accepts payments.

What do you dislike most about this product?

I'd like to have more design flexibility and stronger integrations with my marketing website.

What recommendations would you give to someone considering this product?

Do a thorough test before publishing your first event. There are some settings you cannot change after going live.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Eventbrite

What is Eventbrite?

Company Details

Need Assistance?

Eventbrite Ratings

88 Likeliness to Recommend

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Eventbrite?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Registration Process/Integration A registration process that allows the host to register attendees or import registration lists

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Customer Support Support before, during, and after event. Technical support available during the event.

Branding and Visual Customization Customizable event spaces and ability to apply host and sponsor branding to the event.

Attendee Engagement Features that encourage content engagement such as session Q&As, session chat, live polling, reaction emojis, surveys.

Metric and Reporting Metrics and reporting to track donations received, donations against targets, and trends such as history, demographics, geographics, etc.​

Exhibitor or Vendor Environment An exhibitor/vendor environment that provides the ability for attendees to interact with live vendors through chat or video-conferencing.

Networking Facilitation Ability to provide a networking experience for attendees through chat/instant messaging, message boards, and the facilitation of online introductions.

Presentation/ Webinar Capabilities The ability to broadcast a live or recorded presentation to many attendees, do screensharing, allow audience participation and moderation (polling, q&a's),

Vendor e-Commerce Ability to use vendor space as marketplace to sell product.

Gamification Offers Learning Tracks with Badges/Certificates or other gamification elements to keep learners engaged.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Eventbrite Reviews

Frank V.

Easy-to-use Event Management app

Likeliness to Recommend

Pros

Kareem R.

The best in industry for basic event management

Likeliness to Recommend

Pros

Sean P.

A quick + fast way to manage events

Likeliness to Recommend

Pros

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Feature Ratings

Registration Process/Integration

Social Media Channel Integration Outbound

Customer Support

Branding and Visual Customization

Attendee Engagement

Metric and Reporting

Exhibitor or Vendor Environment

Networking Facilitation

Presentation/ Webinar Capabilities

Vendor e-Commerce

Gamification

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Quality of Features

Breadth of Features

Business Value Created

Vendor Support

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training