Eventbrite Customer Reviews 2025 | SoftwareReviews

Eventbrite

Composite Score

7.9 /10

CX Score

8.0 /10

23 Reviews Write a Review

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What is Eventbrite?

Eventbrite is an all-in-one solution to create, manage, and promote your virtual event experiences. Eventbrite is the leading events management and growth platform helping creators and entrepreneurs thrive.

Company Details

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Eventbrite Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Eventbrite?

0% Negative

9% Neutral

91% Positive

Pros

Performance Enhancing
Reliable
Enables Productivity
Trustworthy

Feature Ratings

Average 76

Registration Process/Integration

Social Media Channel Integration Outbound

Customer Support

Branding and Visual Customization

Attendee Engagement

Metric and Reporting

Exhibitor or Vendor Environment

Networking Facilitation

Presentation/ Webinar Capabilities

Vendor e-Commerce

Gamification

Vendor Capability Ratings

Average 79

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Quality of Features

Breadth of Features

Business Value Created

Vendor Support

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Eventbrite Reviews

Kseniya I.

Role: Human Resources
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Eventbrite review - Corporate View

Likeliness to Recommend

8 /10

What differentiates Eventbrite from other similar products?

User-frinedly interface; easy to navigate; simple and accesable

What is your favorite aspect of this product?

easy to navigate thru and simple intrface features

What do you dislike most about this product?

nothing in particular

What recommendations would you give to someone considering this product?

consider more vendor opportunities and interface improvement options

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

Olu A.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2025

Ultimate Platform for your events.

Likeliness to Recommend

9 /10

What differentiates Eventbrite from other similar products?

Large user database Integration into other social media channels User friendly mobile app All in one to get slot of things done or messages pushed out to to different channels. Real time analysis

What is your favorite aspect of this product?

Easy to use, also loads of features built in

What do you dislike most about this product?

Better/more flexible pricing Improved customer support for attendees

What recommendations would you give to someone considering this product?

Start by using a clear and concise event Use high quality images Use Eventbrite marketing tools. Utilize the social media sharing via Eventbrite. Use Eventbrite to communicate with sttendess

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Cons

Under Delivered

Dhruv A.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2025

Eventbrite: Streamlined Event Management

Likeliness to Recommend

10 /10

What differentiates Eventbrite from other similar products?

It offers seamless integration with marketing tools, which makes promoting events through email and social media a breeze. The real-time analytics and attendee tracking are also incredibly helpful for making quick decisions and improving future events. Plus, the platform feels reliable and professional, which gives both me and my attendees confidence.

What is your favorite aspect of this product?

My favorite aspect of Eventbrite is the automated ticketing and registration system. It saves me a ton of time by handling confirmations, reminders, and even check-ins—all without me needing to manually track anything. It’s super convenient and gives my attendees a smooth, professional experience from start to finish.

What do you dislike most about this product?

The service fees on paid tickets, especially for smaller events where margins are tight. While the platform offers great features, the fees can add up quickly and sometimes discourage attendees or force me to adjust ticket prices. I also wish there were more customization options for branding the event pages to better match my style or organization.

What recommendations would you give to someone considering this product?

If you're considering Eventbrite, start with a free event to get familiar with the platform. It’s easy to set up and offers great tools for promoting and managing attendees. Just be aware of the service fees on paid tickets and factor them into your pricing. The built-in analytics and integrations with tools like Zoom and Mailchimp make event management much smoother. It's a reliable choice for both small and large events.

Pros

Trustworthy
Unique Features
Helps Innovate
Performance Enhancing

Eventbrite

What is Eventbrite?

Company Details

Need Assistance?

Eventbrite Ratings

88 Likeliness to Recommend

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Eventbrite?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Registration Process/Integration A registration process that allows the host to register attendees or import registration lists

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Customer Support Support before, during, and after event. Technical support available during the event.

Branding and Visual Customization Customizable event spaces and ability to apply host and sponsor branding to the event.

Attendee Engagement Features that encourage content engagement such as session Q&As, session chat, live polling, reaction emojis, surveys.

Metric and Reporting Metrics and reporting to track donations received, donations against targets, and trends such as history, demographics, geographics, etc.​

Exhibitor or Vendor Environment An exhibitor/vendor environment that provides the ability for attendees to interact with live vendors through chat or video-conferencing.

Networking Facilitation Ability to provide a networking experience for attendees through chat/instant messaging, message boards, and the facilitation of online introductions.

Presentation/ Webinar Capabilities The ability to broadcast a live or recorded presentation to many attendees, do screensharing, allow audience participation and moderation (polling, q&a's),

Vendor e-Commerce Ability to use vendor space as marketplace to sell product.

Gamification Offers Learning Tracks with Badges/Certificates or other gamification elements to keep learners engaged.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Eventbrite Reviews

Kseniya I.

Eventbrite review - Corporate View

Likeliness to Recommend

Pros

Olu A.

Ultimate Platform for your events.

Likeliness to Recommend

Pros

Cons

Dhruv A.

Eventbrite: Streamlined Event Management

Likeliness to Recommend

Pros

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Feature Ratings

Registration Process/Integration

Social Media Channel Integration Outbound

Customer Support

Branding and Visual Customization

Attendee Engagement

Metric and Reporting

Exhibitor or Vendor Environment

Networking Facilitation

Presentation/ Webinar Capabilities

Vendor e-Commerce

Gamification

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Quality of Features

Breadth of Features

Business Value Created

Vendor Support

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training