Experience Communications Platform

What differentiates Experience Communications Platform from other similar products?

I believe the Experience Communications Platform stands out for its seamless integration across multiple communication channels and its strong focus on customer experience. Unlike many similar products, it offers a unified view of interactions, making it easier to personalize engagement and respond quickly.

What is your favorite aspect of this product?

I really appreciate how the Experience Communications Platform brings all communication channels—like voice, chat, and SMS.

What do you dislike most about this product?

I find that the learning curve for the Experience Communications Platform is a bit steep, especially for new users without technical experience.

What recommendations would you give to someone considering this product?

I recommend taking the time to explore all the features during the trial period, especially the integrations and reporting tools, to ensure they align with your team's workflow and goals.

What differentiates Experience Communications Platform from other similar products?

Experience Communications Platform blends internal team communication and customer support into a single experience. Instead of managing separate apps for meetings, phone calls, and contact centers, 8x8 lets you control it all from one platform with consistent quality across every feature.

What is your favorite aspect of this product?

I’m a big fan of how clear and stable the video conferencing is, even when network conditions aren’t perfect. It gives you peace of mind knowing your important meetings or client calls won’t suddenly crash or lag out at the worst moment.

What do you dislike most about this product?

The interface design feels a little too "corporate" and rigid. Some menus could definitely be made more intuitive, especially for new users who just want to jump in and get started without reading a guide.

What recommendations would you give to someone considering this product?

Before you sign up, make sure you’re clear on how much support you’ll need — especially if you plan to roll it out to a large team. 8x8 is packed with features, but getting the full benefit depends on setting it up properly from day one.

What differentiates Experience Communications Platform from other similar products?

It merges communication and customer service tools into a single ecosystem. It’s not just a video calling app or a phone service — it also gives businesses built-in analytics, integrations, and global calling capabilities, which many others charge extra for or don’t offer natively.

What is your favorite aspect of this product?

I value how scalable 8x8 is. Whether you're running a small team or a large enterprise, the platform adapts easily without feeling overcomplicated. You can add new users, set up new locations, and adjust features without needing major technical support.

What do you dislike most about this product?

Occasional lag in the desktop application updates. Sometimes new versions roll out with minor bugs that could have been caught earlier.

What recommendations would you give to someone considering this product?

Before choosing 8x8, I would suggest clearly mapping out your communication needs — not just today but over the next couple of years. 8x8 has a lot of features, and it’s best to align your plan with the right subscription tier from the start so you don’t pay for tools you won’t use.