What is Experience Communications Platform?
Put the customer at the center of everything you do without breaking a sweat—anywhere in the world. Our powerful cloud-based call center software is extremely flexible, quick to deploy and simple to use.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
1
Since last award
93 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Experience Communications Platform?
Pros
- Altruistic
- Friendly Negotiation
- Reliable
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Ticket Management
Knowledge Management
Workforce Management
Call Scripting and Call Flow Management
Skills Based Routing
Contact Center Analytics
Multi Channel Queue Management
Call Recording
Screen Prompts
Contact Center Compliance Management
Multi Channel Intake Integration
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Quality of Features
Availability and Quality of Training
Ease of Customization
Vendor Support
Ease of IT Administration
Breadth of Features
Business Value Created
Ease of Data Integration
Product Strategy and Rate of Improvement
Also Featured in...
Experience Communications Platform Reviews
NamRata S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Apr 2025
Robust platform with excellent integration
Likeliness to Recommend
What differentiates Experience Communications Platform from other similar products?
seamless integration capacity across multiple communication channel along with strong analytics and workflow tool
What is your favorite aspect of this product?
multichannel intake and queue management feature
What do you dislike most about this product?
the user interface feels outdated in some modules
What recommendations would you give to someone considering this product?
Ensure you are involve in both IT and business stakeholder early in process of align need
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Prashant S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2025
Unified Comm Platform withb Seamless Integration
Likeliness to Recommend
What differentiates Experience Communications Platform from other similar products?
8x8 stands out with its all-in-one approach to communications. It seamlessly integrates voice, video, chat, and contact center functionality, which makes it easy to manage everything in one place. Additionally, its ability to integrate with third-party CRM and ERP systems ensures smooth data flows, making it a top choice for businesses that need both communication and transaction data management in real time.
What is your favorite aspect of this product?
The flexibility in how 8x8 integrates with existing CRM and transactional systems is a game-changer. Whether you're handling inbound calls in a customer service center or running sales campaigns, having real-time communication and transactional data at your fingertips for quick decision-making is a huge advantage.
What do you dislike most about this product?
The learning curve can be a bit steep for new users, especially when it comes to setting up complex integrations or understanding the full capabilities of the analytics dashboard.
What recommendations would you give to someone considering this product?
If your organization needs to manage high-volume customer interactions across multiple channels (voice, chat, video), 8x8 is a solid choice. Be sure to leverage the platform’s integration capabilities early on, and focus on customizing your data flows to ensure smooth interaction between communication channels and backend systems. Also, take time to fully explore its analytics and reporting features—they can provide great insights into both communication and transaction performance.
Pros
- Enables Productivity
- Helps Innovate
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
Thakur Anjali R.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2025
8*8 Contact Center Feedback
Likeliness to Recommend
What differentiates Experience Communications Platform from other similar products?
Experience Communications Platforms (like 8x8 X Series) are distinguished from other products by their focus on creating a holistic, unified experience for both employees and customers, particularly within the context of remote work and contact centers.
What is your favorite aspect of this product?
A key aspect of the 8x8 Contact Center is its focus on integrating various communication channels into a single platform and offering a unified experience for both agents and customers. This means businesses can efficiently handle interactions across multiple channels like phone, chat, email, and social media, all within the same system.
What do you dislike most about this product?
The issues with responsiveness, helpfulness, and the inability to resolve problems.
What recommendations would you give to someone considering this product?
Yes, I would recommend products or services I found valuable. I have done it many times. In general, both parties can benefit from a good recommendation. For the recommender, it can provide a sense of fulfillment and satisfaction from helping someone else, as well as potentially strengthening the relationship with the recipient. For the recipient, a good recommendation can save time and effort in finding a product or service that meets their needs and potentially save them money as well. It's a win-win situation! ️
Pros
- Fair
- Altruistic
- Acts with Integrity
- Client's Interest First
Please tell us why you think this review should be flagged.
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