What is Five9 Intelligent CX Platform?
Five9 Intelligent CX Platform Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
93 Plan to Renew
78 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Five9 Intelligent CX Platform?
Pros
- Performance Enhancing
- Acts with Integrity
- Respectful
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi Channel Queue Management
Call Recording
Contact Center Analytics
Call Scripting and Call Flow Management
Knowledge Management
Skills Based Routing
Contact Center Compliance Management
Ticket Management
Screen Prompts
Workforce Management
Multi Channel Intake Integration
Vendor Capability Ratings
Usability and Intuitiveness
Breadth of Features
Business Value Created
Ease of Implementation
Quality of Features
Ease of Data Integration
Vendor Support
Ease of Customization
Availability and Quality of Training
Ease of IT Administration
Product Strategy and Rate of Improvement
The New CX Starts Here
Five9 Intelligent CX Platform Reviews
Amr E.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jan 2023
Fantastic agent-centered UX
Likeliness to Recommend
What differentiates Five9 Intelligent CX Platform from other similar products?
Innately cloud-based to enable seamless remote agent working and support for multi-site businesses. It allows us to build schedules, manage timelines, and select calls for review. By combining this with the performance management dashboard, it makes this solution beneficial for our team as well as the customers.
What is your favorite aspect of this product?
It also allows agents to switch between incoming calls and outbound calls, which is great when we are dealing with a marketing campaign alongside customer support.
What do you dislike most about this product?
While it may have less features than some of the others on the list, the flexibility makes it a great option for business in the process of scaling.
What recommendations would you give to someone considering this product?
If you are looking for a contact center solution, Five9 has a variety of call routing features, including IVR, and it’s workforce management tools allow you to schedule agents based on their skills.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Norbert S.
- Role: Sales Marketing
- Industry: Electronics
- Involvement: End User of Application
Submitted Dec 2022
Budget-friendly and a smart choice
Likeliness to Recommend
What differentiates Five9 Intelligent CX Platform from other similar products?
We got the richest set of capabilities built from the ground up and we are certain we are operating with maximum reliability, flexibility and control. The real-time dashboards of Five9 Contact Center shows key metrics like call queue statistics, average wait time and agent status
What is your favorite aspect of this product?
The automatic outbound caller ID feature ensures that our agenys call our foreign-based clients from a local phone number. Pre-defined templates for reports are available and it clearly shows our current performance dashboard
What do you dislike most about this product?
The ability to label each call with a self-made tag. This can allow us to sort calls into categories and quickly identify what type of call it is so that we direct it to the right agent immediately
What recommendations would you give to someone considering this product?
Five9 built a strong server infrastructure so your call can be as smooth as possible, without any interruption or unexpected drops. If you use Five9 Contact Center, staying organized will be easy if your agents have a lot going on
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Riley A.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Dec 2022
Incomparably powerful features
Likeliness to Recommend
What differentiates Five9 Intelligent CX Platform from other similar products?
Five9 Intelligent Contact Center does a great job of keeping everything simple by letting customers efficiently use the platform and easily get in touch with our brand m
What is your favorite aspect of this product?
Five9 Intelligent Contact Center features a speech-enabled IVR that allows customers to use their voice to navigate through the solution and get more information about their call
What do you dislike most about this product?
Better analytics features that will help us detect weak points in our customers contact center and the challenges they are facing while using the solution, and use the data provided to improve it gradually
What recommendations would you give to someone considering this product?
Five9 Intelligent Contact Center is an excellent option for businesses looking for a call center software that provides a lot value. This software comes with unique features that will empower customer support teams
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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