Flock Logo Award Winner Product Badge
Flock Logo Award Winner Product Badge
Flock

Flock

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Flock
9.0 /10

What is Flock?

Flock developed and marketed the only web browser designed to enhance the active online social user’s experience and liberate them from the complexities of managing multiple social networks, web mail, media, news feeds and blogs. With Flock, users could discover, enjoy and share the relationships and content they are passionate about.

Company Details


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Awards & Recognition

Flock won the following awards in the Business Instant Messaging - Midmarket category

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Flock Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Flock.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

93 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Flock?

2% Negative
0% Neutral
98% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Fair

Feature Ratings

Average 88

Screen Sharing

91

Instant Messaging

90

File Sharing Collaboration

89

Search

89

Document Collaboration

88

Integration With Productivity Tools

88

Task Management

88

Voice and Video Collaboration

87

Granular Access Management

87

Cross Platform Support

86

Notifications

86

Vendor Capability Ratings

Average 88

Ease of Implementation

93

Ease of IT Administration

91

Ease of Data Integration

89

Quality of Features

89

Ease of Customization

89

Vendor Support

88

Usability and Intuitiveness

88

Product Strategy and Rate of Improvement

87

Breadth of Features

87

Business Value Created

87

Availability and Quality of Training

86

Flock Reviews

anglina c.

  • Role: Operations
  • Industry: Biotechnology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Flock is a great communication tool for companies.

Likeliness to Recommend

8 /10

What differentiates Flock from other similar products?

The intuitive interface of Flock, which makes it simple for teams to navigate and locate the tools they require, is one of its most notable features. The platform is also highly customizable, with multiple integrations available to help teams streamline workflows and automate tasks. The best feature of this tool is everything it includes. The flock API allows you to send notifications and use it as a regular messenger similar to Microsoft Teams. It is possible to plan gatherings. For particular notifications, groups can also be made.

What is your favorite aspect of this product?

This app is great for connecting with your team members, it’s free to use. The best feature is that it can be used on your desktop/laptop or mobile device. The app size is small so you can use it on Android devices with low memory capacity. It helps with team collaboration, and I like that there are recording features, so you can record calls for future use.

What do you dislike most about this product?

For mobile apps, Flock sometimes doesn’t give timely notifications. So you may miss some alerts or messages if you are using the mobile app.

What recommendations would you give to someone considering this product?

Flock is a great business communication tool that makes it easy to create group chats, stays productive, and integrates great with Google Calendar to remind you of calls. In addition, it also offers in-app video calling, which is useful if you are not looking for more tools like Teams, Meet, or Zoom. Flock has been a part of our business for a long time and it is a trusted tool to help us grow.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Effective Service

Clay L.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

We are having great experience using Flock

Likeliness to Recommend

10 /10

What differentiates Flock from other similar products?

Google Drive is well connected with Flock as well. Numerous more well-liked third-party connectors exist, such as those with Google Calendar, Analytics, JIRA, Asana, Github, Twitter, and Facebook. Teams may integrate apps into Flock using the App Store, doing away with the need to move between several tools as they work.

What is your favorite aspect of this product?

You may quickly transition between teams, discussions, apps, and much more with the help of Flock. A more unified experience is made possible by the smooth integration of Flock Apps with the main product. The ability to utilize it on both desktop/laptop computers and mobile devices is its strongest feature. You can use the software on Android devices with limited memory because of its small size.

What do you dislike most about this product?

Despite possessing a fast internet connection, the Android app occasionally crashes and the voice quality is poor when making calls. The web program can occasionally hang. The software has a few issues that need to be fixed. Another pattern I observe is that notifications occasionally arrive late. The user interface (UI) of Flock is beginning to seem dated; in some cases, the sync is not automatic, so you must actively check for text alerts. Since this would elevate Flock to one of the top apps on the market, a fresh redesign would be good. Even when there is good internet connectivity, the call feature and voice quality are poor.

What recommendations would you give to someone considering this product?

Flock is a really fantastic group chat solution for businesses. It's constantly working, it makes it simple to setup group conversations, and it has wonderful interfaces with Google Calendar to remind you of calls. Additionally, it provides video calls within the app, which is useful if you don't want to seek for additional solutions like Teams, Meet, or Zoom. Flock has worked for our business for a quite long time and helped us grow.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Cade O.

  • Role: Human Resources
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Great communication tool.

Likeliness to Recommend

10 /10

What differentiates Flock from other similar products?

A communication and collaborative tool for contemporary teams and enterprises is called Flock. Teams are empowered by Flock because of the abundance of built-in productivity apps it offers, like shared notes, calendars, to-do lists, and surveys. Users can hold both audio and video calls with distant teams. Teams may communicate and share knowledge more effectively when screens are shared.

What is your favorite aspect of this product?

Teams can use chats without difficulty using Flock's features, which include bubbling up of recent discussions, simple keyboard commands, and last text preview, as opposed to clicking on separate chat tabs. With no need to type, Flock's magic search instantly displays significant private streams and contacts.

What do you dislike most about this product?

One issue I recommend solving is that the cloud-based platform occasionally requires us to have a local storage place for the contents, but overall, it's user-friendly and simple to use. Even though flock is a very effective corporate messenger, it lacks a few capabilities. One is that it lacks Outlook integration and has mediocre, choppy video conferencing. Having these things would be helpful.

What recommendations would you give to someone considering this product?

I appreciate flock's to-do list tool, which sends me notifications for my upcoming tasks or meetings, and it has helped my daily contact with the team become more efficient. I have really been more efficient using flock. Collaboration with the team is made easier, and I appreciate that there are capabilities for documenting calls for later use.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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