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FormAssembly Logo
FormAssembly

FormAssembly

Composite Score
8.9 /10
CX Score
9.0 /10
Category
FormAssembly
8.9 /10

What is FormAssembly?

FormAssembly is the data collection platform that transforms how organizations collect, connect, and protect data. The industry’s most trusted solution, FormAssembly empowers over 5,500 organizations to streamline data collection with a customizable form builder and form automation, seamless integrations with essential applications, and best-in-class security, privacy, and compliance standards.

Company Details


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Awards & Recognition

FormAssembly won the following awards in the Online Forms category

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FormAssembly Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FormAssembly.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

2
Since last award

96 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FormAssembly?

1% Negative
1% Neutral
98% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate
  • Reliable

Feature Ratings

Average 85

APIs and Integration

90

Security

89

Field Configuration and Customization

88

Mobility

86

Drag and Drop Design

86

State Transformation

85

Workflow Automation

84

Version Management

82

Data Analysis and Survey Function

81

Electronic Signatures

76

Vendor Capability Ratings

Average 86

Ease of Implementation

91

Business Value Created

90

Breadth of Features

89

Ease of Customization

89

Quality of Features

88

Ease of IT Administration

87

Usability and Intuitiveness

86

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

83

Ease of Data Integration

83

Vendor Support

83

FormAssembly Reviews

Keisha R.

  • Role: Operations
  • Industry: Not for Profit
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jun 2025

Very helpful in streamlining applications

Likeliness to Recommend

9 /10

What differentiates FormAssembly from other similar products?

We have not tried any other products

What is your favorite aspect of this product?

It connects with the Salesforce platform

What do you dislike most about this product?

Difficult to find corrections that need to be made to fix errors that arise

What recommendations would you give to someone considering this product?

Have one person dedicated to learning all of Form Assembly's capabilities

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted May 2025

No-code integration solution

Likeliness to Recommend

10 /10

Pros

  • Respectful
  • Altruistic
  • Performance Enhancing
  • Trustworthy

Cons

  • Charges for Enhancements

Cullan S.

  • Role: Consultant
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2025

Formassembly integrats with Salesforce incredibly!

Likeliness to Recommend

8 /10

What differentiates FormAssembly from other similar products?

Great customer service. Great features with implementation into Salesforce that is incredibly simple to set up.

What is your favorite aspect of this product?

Seamless integration with Salesforce, and allowing for multiple salesforce orgs per FA account.

What do you dislike most about this product?

Inability to publish changes from a "Test" form that is connected to a Sandbox environment, to a "Production" copy that is connected to a live production environment. All changes between forms must be made manually.

What recommendations would you give to someone considering this product?

Consider which features you require first, especially with Salesforce integration. Not all features are offered across all licenses.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

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