FormAssembly Logo
FormAssembly Logo
FormAssembly

FormAssembly

Composite Score
8.9 /10
CX Score
9.0 /10
Category
FormAssembly
8.9 /10

What is FormAssembly?

FormAssembly is the data collection platform that transforms how organizations collect, connect, and protect data. The industry’s most trusted solution, FormAssembly empowers over 5,500 organizations to streamline data collection with a customizable form builder and form automation, seamless integrations with essential applications, and best-in-class security, privacy, and compliance standards.

Company Details


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Awards & Recognition

FormAssembly won the following awards in the Online Forms category

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FormAssembly Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FormAssembly.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

2
Since last award

96 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FormAssembly?

1% Negative
1% Neutral
98% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate
  • Reliable

Feature Ratings

Average 85

APIs and Integration

90

Security

89

Field Configuration and Customization

88

Mobility

86

Drag and Drop Design

86

State Transformation

85

Workflow Automation

84

Version Management

82

Data Analysis and Survey Function

81

Electronic Signatures

76

Vendor Capability Ratings

Average 86

Ease of Implementation

91

Business Value Created

90

Breadth of Features

89

Ease of Customization

89

Quality of Features

88

Ease of IT Administration

87

Usability and Intuitiveness

86

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

83

Ease of Data Integration

83

Vendor Support

83

FormAssembly Reviews

Pam M.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

FormAssembly is incredibly versatile.

Likeliness to Recommend

10 /10

What differentiates FormAssembly from other similar products?

It's ability to connect to any and all objects in Salesforce, and be fully customizable in it's functions has made it invaluable for us, other form products we have looked at have not had this same level of connectivity, other products are limited to only a few Salesforce objects or require a 3rd party app, typically with an additional cost, to integrate.

What is your favorite aspect of this product?

Salesforce connectors and dynamic picklists.

What do you dislike most about this product?

The limitations in customizing aesthetic features of the forms without CSS

What recommendations would you give to someone considering this product?

Take the time to learn how to use the connectors and field types, FormAssembly is so flexible for many solutions like application forms, registrations, RSVPs, record updates, if you can dream it up then FormAssembly can do it!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Meredith M.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Best SalesForce-connected form app out there

Likeliness to Recommend

10 /10

What differentiates FormAssembly from other similar products?

Breadth of features and extendability using code, particularly around prefilling data from SalesForce, extending via code such as JavaScript and duplicate management of records.

What is your favorite aspect of this product?

Prefill connector + custom code.

What do you dislike most about this product?

Needs better auditing capabilities, especially when making SalesForce system changes that need to query multiple forms at once.

What recommendations would you give to someone considering this product?

Talk to me! Sales and product staff are excellent and very open to giving demos and training. Definitely compare FormAssembly using your use cases against the other apps out there. FormAssembly will beat them every time. (Honestly: I am not paid by them.) We are able to do so much more with limited staff than we would be able to do with any other tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Ederson G.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Fantastic Product, great Salesforce Integration.

Likeliness to Recommend

9 /10

What differentiates FormAssembly from other similar products?

The easiness to create and customise the forms to our needs and the Salesforce integration are the top advantages of FormAssembly.

What is your favorite aspect of this product?

The great amount of possibilities to customise the forms, both during the build up and the flexibility it offers for post submission.

What do you dislike most about this product?

Sometimes I feel like the support documentation could have more technical details, at the same time the support team is always available and has solved all my queries.

What recommendations would you give to someone considering this product?

I believe a good comparison with other similar products is the best way to find the product that will best suit your needs. That said, FormAssembly will probably meet all your expectations and the breadth of functionalities it provides is unbelievable. The needs in my org is for it to connect with Salesforce, which works seamlessly, greatly reducing the manual job, and I have yet to discover the workflow possibilities they offer.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

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