FormAssembly Logo
FormAssembly Logo
FormAssembly

FormAssembly

Composite Score
8.9 /10
CX Score
9.0 /10
Category
FormAssembly
8.9 /10

What is FormAssembly?

FormAssembly is the data collection platform that transforms how organizations collect, connect, and protect data. The industry’s most trusted solution, FormAssembly empowers over 5,500 organizations to streamline data collection with a customizable form builder and form automation, seamless integrations with essential applications, and best-in-class security, privacy, and compliance standards.

Company Details


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Awards & Recognition

FormAssembly won the following awards in the Online Forms category

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FormAssembly Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FormAssembly.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

2
Since last award

96 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FormAssembly?

1% Negative
1% Neutral
98% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate
  • Reliable

Feature Ratings

Average 85

APIs and Integration

90

Security

89

Field Configuration and Customization

88

Mobility

86

Drag and Drop Design

86

State Transformation

85

Workflow Automation

84

Version Management

82

Data Analysis and Survey Function

81

Electronic Signatures

76

Vendor Capability Ratings

Average 86

Ease of Implementation

91

Business Value Created

90

Breadth of Features

89

Ease of Customization

89

Quality of Features

88

Ease of IT Administration

87

Usability and Intuitiveness

86

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

83

Ease of Data Integration

83

Vendor Support

83

FormAssembly Reviews

Joseph Y.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Ease of use with supplemental training

Likeliness to Recommend

8 /10

What differentiates FormAssembly from other similar products?

Drag and drop ease with accessible support personnel.

What is your favorite aspect of this product?

Near intuitive workflow construction

What do you dislike most about this product?

Not too much I dislike about the product

What recommendations would you give to someone considering this product?

Great option to close gaps with limited functions for form creation and communicating data cross platforms.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Effective Service
  • Inspires Innovation

Josh G.

  • Role: C-Level
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Easy to use but a bit pricey for nonprofits.

Likeliness to Recommend

10 /10

What differentiates FormAssembly from other similar products?

It's customer service team

What is your favorite aspect of this product?

The mobile friendly nature

What do you dislike most about this product?

The cost structure

What recommendations would you give to someone considering this product?

It is really one of the best on the market.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Client Friendly Policies
  • Fair

Cons

  • Under Delivered

Scott S.

  • Role: Operations
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Customizable product with solid user interface.

Likeliness to Recommend

9 /10

What differentiates FormAssembly from other similar products?

The most important thing for us is the security of our data. Form Assembly has that in spades.

What is your favorite aspect of this product?

I am very impressed with the user interface to create your forms. It can function easily for the beginner to the advanced user. It allows you to really create some impressive forms.

What do you dislike most about this product?

The API interface with Salesforce can be frustrating (mainly from the Salesforce side). Customer support outside the US makes it difficult to resolve issues quickly as they work at opposite times of the day, and it can take 24 hours for a back-and-forth on the issue. It's much better when I am working with stateside support.

What recommendations would you give to someone considering this product?

Do the Form Assembly training and certifications, as this will give you a better idea of all the product's capabilities.

Pros

  • Respectful
  • Friendly Negotiation
  • Security Protects
  • Helps Innovate

Cons

  • Wastes Time
  • Less Efficient Service
  • Less Effective Service

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