FreshBooks Customer Reviews 2025 | Legal Billing

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FreshBooks

Composite Score

7.8 /10

CX Score

8.1 /10

13 Reviews Write a Review

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What is FreshBooks?

FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.

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FreshBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FreshBooks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

94 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FreshBooks?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 88

Accounting and Financial Management

Expense Management

Reporting Components

Case Management

Trust Accounting

Billing and Invoice Management

Time Management

Financial Analysis

Payments

Fee Management

Contact Management

Vendor Capability Ratings

Average 89

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Vendor Support

Ease of IT Administration

Business Value Created

Ease of Customization

Also Featured in...

Accounting - Small Business

Score 8.2

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Accounting - Midmarket

Score 7.8

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FreshBooks Reviews

Haroer C.

Role: Industry Specific Role
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Friendly support in financial software.

Likeliness to Recommend

9 /10

What differentiates FreshBooks from other similar products?

The general ledger is quite beneficial when it comes to bank reconciliation. Very good in terms of project accounting. Application programming interfaces are the topic here. It appeals to me because it gathers everything in one handy spot. Anyone can learn how to use the software because it is so user-friendly as a whole.

What is your favorite aspect of this product?

I moved primarily because of the app's intuitive design and the project profitability reports. I desperately needed assistance keeping track of tasks and costs. On this page, the entire action is summarised. I particularly appreciate that it integrates mileage and spending monitoring. Additionally, FreshBooks offers users capabilities for team collaboration, estimates, and projects. These features are all simple to use and set up, enhancing your small business's capacity to improve communication, send automated reminders, submit bids, and obtain work with minimum difficulty.

What do you dislike most about this product?

I wish entering client information was a little more intuitive because it appears redundant to me to manually enter client information into FreshBooks after manually entering it into my contacts, my CRM, and then my CRM again. To complete the desktop and mobility experience. I detest constantly having to open a web page to control things.

What recommendations would you give to someone considering this product?

I like how the programme looks and how user-friendly it is. I also like that it offers the basic features for tracking finances and generating invoices and proposals. Quick alerts are provided by this truly fantastic piece of software. demonstrates excellence in financial reporting.

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Unique Features

Tricia C.

Role: Finance
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

A marvelous tool for accounting and billing.

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

FreshBooks is very important as it accepts online payments. This tool is reliable with processing and managing bills. It's very secure and simple to use.

What is your favorite aspect of this product?

It's simple to track and manage cash flows. It's easier to create and manage invoices with FreshBooks. It's simple to track time and expenses using this tool. Enables ease of preparing financial accounting reports.

What do you dislike most about this product?

I got nothing to complain as FreshBooks keeps me on top of accounting, billing and invoicing.

What recommendations would you give to someone considering this product?

I consider FreshBooks as a more convenient tool for accounting, billing and invoicing compared to it's alternatives.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Robert L.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

An Exceptional Accounting Tool.

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

This tool makes it possible for me to create and manage invoices easily.

What is your favorite aspect of this product?

This tool is reliable with billing and invoicing. It's simple to track and manage expenses with this tool. It's simple to prepare financial statements reports. It's more convenient with bank reconciliation.

What do you dislike most about this product?

I have nothing to complain as this tool meets all our needs.

What recommendations would you give to someone considering this product?

I strongly recommend this tool for all accounting needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

FreshBooks

What is FreshBooks?

Company Details

Book a Free Demo Today!

FreshBooks Ratings

89 Likeliness to Recommend

100 Plan to Renew

94 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love FreshBooks?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Reporting Components Lightweight controls and components that are easily embeddable and reusable. Integration with common apps such as Word, Excel, etc.

Case Management The solution provides the ability to create, manage, annotate, route and close service (or other cases). Claims resolution tracking.

Trust Accounting Includes client funds management, multi-financial accounts management, and fund tracking.

Billing and Invoice Management Includes automated time capture, online bill submission, invoicing, and e-billing.

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Financial Analysis Includes out-of-the-box support for understanding costs and managing depreciation and budget; may include complex, logical "what if?" financial modeling.

Payments Includes payment processing, multi-currency support, transaction updates, and online payments.

Fee Management Includes fee structure, fee scheduling, and fee splitting rules.

Contact Management Includes legal CRM, case and client history, and client portals.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Accounting - Small Business

Accounting - Midmarket

FreshBooks Reviews

Haroer C.

Friendly support in financial software.

Likeliness to Recommend

Pros

Tricia C.

A marvelous tool for accounting and billing.

Likeliness to Recommend

Pros

Robert L.

An Exceptional Accounting Tool.

Likeliness to Recommend

Pros

Feature Ratings

Accounting and Financial Management

Expense Management

Reporting Components

Case Management

Trust Accounting

Billing and Invoice Management

Time Management

Financial Analysis

Payments

Fee Management

Contact Management

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Vendor Support

Ease of IT Administration

Business Value Created

Ease of Customization