Freshdesk

What differentiates Freshdesk from other similar products?

We use this software to keep all sales and general communication with our customers up to date and in order. It is a very complete and intuitive sales crm program, with tools that are useful for any sales person, such as dashboards to view leads, full reports of the month's sales, and much more.

What is your favorite aspect of this product?

We can see in an orderly manner all emails from all customers, both Outlook and Gmail. It also has a complete customer management, where we can see all customer information, from their history to their address. It also has a marketing module that allows us to send mass emails.

What do you dislike most about this product?

Although it is a customer service program, rather than marketing, I would like it to have a more extensive module in that area, to know the interaction that the customer had with the emails sent. I would also like its mobile application to be as complete as the web version, thus facilitating the work of field sales agents.

What recommendations would you give to someone considering this product?

An ideal program for the sales department, because it allows to be much more efficient and faster in customer service and thus increase sales systematically and consistently. The ease of having all the sales and customer information in a single panel makes our work much easier.

What differentiates Freshdesk from other similar products?

When I was working for a company, we utilized Freshdesk to manage support situations from customers who had problems with a wide range of goods. Clients used to submit tickets on Freshdesk when they ran into problems with the implemented products (ERP software, for example) and wanted our help fixing them.

What is your favorite aspect of this product?

If you only use one platform for incident management, make it this one. It will provide you with a wealth of useful tools, such as the ability to easily create tickets, track their progress, collaborate with colleagues internally, set and monitor service level agreements, and view real-time information about who is viewing tickets.

What do you dislike most about this product?

Truly, I am unable to recall ever having seen any. It worked well for me, but there was one snag: as a developer, I occasionally needed to transmit code, but Freshdesk's internal security screening prevented me from doing so.

What recommendations would you give to someone considering this product?

Since I am a happy customer, I have used this app for a long time to deal with client issues. I find it particularly useful since the time I began receiving alerts whenever someone reported or updated an incident that involved me; these notifications allow me to coordinate with my team without alerting the client.

What differentiates Freshdesk from other similar products?

We use Freshdesk to respond to client inquiries and resolve problems, such as when a customer texts us about an issue they're having; however, we've run into troubles with the software since its most recent upgrade; for instance, a previously successful programmed response no longer sends, and I have to reload the page before it will send.

What is your favorite aspect of this product?

The employee's ability to quickly learn and use the system, as well as the presentation method, are both strong points. However, after the most recent update, we began experiencing issues with messages not being sent; in order to send them, we had to reload the page, which takes a significant amount of time every day. Our company's ability to swiftly respond to and keep tabs on inquiries has directly contributed to higher levels of customer satisfaction and retention. Analyze records to fine-tune administration.

What do you dislike most about this product?

It may be necessary to restart the website in order to send a message if it was not included in the most recent update. Being in the dark about who is and isn't available to work at any given time. There was a delay in the message, but I can't tell if it was because of our internet or because of Freshdesk.

What recommendations would you give to someone considering this product?

In order to efficiently handle questions and complaints from customers, businesses can use Freshdesk, a ticketing system. You may optimize your business's operations and policies for the benefit of your customers with the help of its numerous analytical reports and dashboards.