Freshdesk

What differentiates Freshdesk from other similar products?

We use this software to keep all sales and general communication with our customers up to date and in order. It is a very complete and intuitive sales crm program, with tools that are useful for any sales person, such as dashboards to view leads, full reports of the month's sales, and much more.

What is your favorite aspect of this product?

We can see in an orderly manner all emails from all customers, both Outlook and Gmail. It also has a complete customer management, where we can see all customer information, from their history to their address. It also has a marketing module that allows us to send mass emails.

What do you dislike most about this product?

Although it is a customer service program, rather than marketing, I would like it to have a more extensive module in that area, to know the interaction that the customer had with the emails sent. I would also like its mobile application to be as complete as the web version, thus facilitating the work of field sales agents.

What recommendations would you give to someone considering this product?

An ideal program for the sales department, because it allows to be much more efficient and faster in customer service and thus increase sales systematically and consistently. The ease of having all the sales and customer information in a single panel makes our work much easier.

What differentiates Freshdesk from other similar products?

We use Freshdesk to respond to client inquiries and resolve problems, such as when a customer texts us about an issue they're having; however, we've run into troubles with the software since its most recent upgrade; for instance, a previously successful programmed response no longer sends, and I have to reload the page before it will send.

What is your favorite aspect of this product?

The employee's ability to quickly learn and use the system, as well as the presentation method, are both strong points. However, after the most recent update, we began experiencing issues with messages not being sent; in order to send them, we had to reload the page, which takes a significant amount of time every day. Our company's ability to swiftly respond to and keep tabs on inquiries has directly contributed to higher levels of customer satisfaction and retention. Analyze records to fine-tune administration.

What do you dislike most about this product?

It may be necessary to restart the website in order to send a message if it was not included in the most recent update. Being in the dark about who is and isn't available to work at any given time. There was a delay in the message, but I can't tell if it was because of our internet or because of Freshdesk.

What recommendations would you give to someone considering this product?

In order to efficiently handle questions and complaints from customers, businesses can use Freshdesk, a ticketing system. You may optimize your business's operations and policies for the benefit of your customers with the help of its numerous analytical reports and dashboards.

What differentiates Freshdesk from other similar products?

Freshdesk is used to respond to customers and decipher issues like texting us about issues they are having, but our problem is updating, it is a ticketing tool that helps connect, heal and economize customer queries and complaints effectively.

What is your favorite aspect of this product?

It has a great analytics platform where you can have various reports available to analyze data quickly and present it in a meaningful way, it is vital in directing performance. This serves as the data entry or time tracking system we use to serve our customers.

What do you dislike most about this product?

It does not offer integration with centralized phone numbers/call center applications in India, so if the work you do in your organization is solely based on phone calls, you better look for other alternatives.

What recommendations would you give to someone considering this product?

I recommend this product for productivity accompaniment. The ineptitude of eliminating unused pick lists, being intuitive for the user and I can see how the ability to customize the layout from a design standpoint allows the product to grow with us as our needs change.