Freshdesk

What differentiates Freshdesk from other similar products?

The fact that freshdesk turns customers emails, sms and calls into tickets makes it easier for managers or take records on agents performance. Freshdesk is easy to man and understand, it's not a complicated site. One can also escalate issues on Freshdesk and you can set SLA

What is your favorite aspect of this product?

The best thing about Desktop is its amazing features to organize the work. It helps me to categorize the tickets based on urgent tasks, by which it helps us to deal easily with the most important customers. Now I have got rid of complexities as it has provided us a direction of working and helped in better collaboration of team members, each individual has the idea about who is dealing with which particular customers.

What do you dislike most about this product?

I have been using Freshdesk for long time but I have not faced any issue. It is going in excellenet ways. It is fully developed platform without any drawback. As compare to other help desk tools it consist of advanced kind of features and functions.

What recommendations would you give to someone considering this product?

If you are trying to expand your business to online stores then this is what you exactly need. However I will recommend this tool to the all organizations, because it is a beneficial tool for providing best support and become a better customer centric organization

What differentiates Freshdesk from other similar products?

Freshdesk provides all the tools to develop optimal customer service. It allows you to innovate and promote a good relationship with your customers, being easy to use. This tool can be used from a mobile device or from a desktop computer. It is a flexible and customizable platform. Supports running reports based on ticket data, this helps you understand what product features need to be improved or added.

What is your favorite aspect of this product?

Provide real-time assistance to your customers and facilitate ticket entry management from multiple channels. It has a built-in efficient phone support for communication with customers. It can be seamlessly integrated into a large number of communication channels in one place, supports integrating self-help tools into your customer service platform. It allows to obtain detailed reports using different help desk metrics.

What do you dislike most about this product?

So far the only thing I don't like is the little variety of integrations it offers, this should be expanded to improve its capabilities.

What recommendations would you give to someone considering this product?

Freshdesk has enabled excellent customer service, increased business productivity, and a versatile workflow. I recommend its implementation.

What differentiates Freshdesk from other similar products?

Freshdesk provides tools to simplify customer service work, making it much simpler, easier and more proactive. It allows to have a comprehensive view of the clients served. It enables versatile support, allowing you to reach customers where they are and when they need you. It has an efficient customer-directed support ticket solution, offers customers to submit tickets for specific service requests. A large number of communication channels can be seamlessly integrated into one place, eliminating information silos.

What is your favorite aspect of this product?

It has a nice user interface, easy to use. It allows you to integrate self-help tools into your customer service platform to make customers self-reliant. Facilitates access and integration of all applications in a single comprehensive CRM solution. In the applications directory you can find and connect all your favorite applications, from time control applications to chat tools, through applications for social networks.

What do you dislike most about this product?

This platform offers many advantages to optimize the relationship with customers. The most notable disadvantage is that the support ticket can sometimes be confusing when you are a new user.

What recommendations would you give to someone considering this product?

Freshdesk can be tailored to the specific characteristics of your business. It is implemented quickly and allows to maintain an effective relationship with the client, which generates a very fast return on investment. I recommend its implementation.