In Partnership With SelectHub
What is Freshsales?
Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.
Company Details
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In Partnership With SelectHub
Freshsales Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
91 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Freshsales?
Pros
- Performance Enhancing
- Respectful
- Trustworthy
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Sales Management
Activity and Workflow Management
Customer Service Management
Analytics and Reporting
Telephony and Call Center Management
Account and Contact Management
Mobile
Marketing Management
Quote Contract and Proposal
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Quality of Features
Breadth of Features
Business Value Created
Ease of Customization
Vendor Support
Also Featured in...
Freshsales Reviews
Eunice T.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jul 2022
Highly functional and customizable
Likeliness to Recommend
What differentiates Freshsales from other similar products?
It's a fully customizable app so I was able to change tye dashboards to suit how we view our contacts and other data. There are customizable contact life cycle stages so we are able to see where each contact is in the customer journey
What is your favorite aspect of this product?
Workflow automations for our sales team so they get to set up welcome emails, renewals and reengagement outreach to send automatically, and all the features that make it easier to nurture leads at the right time without manual effort
What do you dislike most about this product?
It is a bit a tedious process to do analysis on large datasets and the solution can do better if they can easily provide reports directly from a sales pipeline
What recommendations would you give to someone considering this product?
Easy-to-use platform providing a great entry-level tool and as your business grows, you can upgrade to one of the paid plans for more usability, and you can integrate it with other Freshworks products to get a more robust solution
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Nataliea L.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Jul 2022
FreshSales is an extremely helpful application.
Likeliness to Recommend
What differentiates Freshsales from other similar products?
It’s really easy to use. Automation of their Sales Sequence where we can send an email to users once the contact is formed or the standing is changed. It mechanically sends the mail to contacts. It reduces hands and is so easy to create.
What is your favorite aspect of this product?
It’s a platform that supported sales automation and managing potential clients, it permits us to grasp the interaction of the clients, and their marketing information and to know the worth that it can have for the industrial processes and this helps us to know everything concerning the clients, potential customers and helps to search out new customers, except giving options to establñish a better use, it contains a well-structured calendar, customized chats, sales arguments and updates with an administrator for the campaigns, it conjointly encompasses an affordable cost with time.
What do you dislike most about this product?
They have so many options but what I dislike is once I write a mail from fresh salespeople who are in cc, their contacts are conjointly created within the CRM. Therefore I even have to delete them manually.
What recommendations would you give to someone considering this product?
It’s an awfully smart service to use as a management tool for your work groups as a result it helps you supply them an easy, straightforward and safe use, it offers them functions wherever they will work without any drawback and you’ll be able to offer them benefits, and this assist increases your organization relationships and offer better alternatives to your potential customers.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: End User of Application
Submitted Jul 2022
Freshworks Amazing CRM Tool for Professionals!
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
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