Front

What differentiates Front from other similar products?

When choosing to use Front the main reason was that it offered integrations with channels that other tools at the time did not such as Facebook page messenger, we were able to integrate customer support channels easily across lots of regions to support multiple languages.

What is your favorite aspect of this product?

Set up and management of agents was super simple and easy, setting up collaborative folders for different teams to work on and ability to see team activity.

What do you dislike most about this product?

Didn't integrate easily with out Customer database initially, was hard to sync up with multiple data sources e.g Salesforce and Django. This meant we couldn't track all customer related sales and data easily at the time and had to send teams elsewhere to find specific information about an inbound query v being able to access within the tool.

What recommendations would you give to someone considering this product?

For the price and the features it is a good option, however, there are more established CRM products out there that have a lot more features out of the box which are more expensive.

What differentiates Front from other similar products?

We had a QB system where just one person organized the inbox and distributed emails across the team, therefore our major issue was that we were overloaded with emails. The round-robin/load balancing feature of FRONT has been employed to send messages straight to the required coordinators for quicker follow-up. I frequently follow up with individuals who don't answer, and being able to tag some emails with critical remarks or have a mechanism in the app that alerts me when I need to do so makes it possible for me to do so even more quickly.

What is your favorite aspect of this product?

Our team's ability to manage our shared mailbox has been made possible via Front. Our staff frequently receives several messages per hour, and FRONT enables us to assign messages to specific individuals and guarantee prompt follow-ups. Utilizing templates allowed us to respond to client requests faster and more consistently. The "snooze" and "archive" capabilities are the most practical ones that I haven't yet discovered on any other platform. This greatly aids in time management since you can schedule when you want to follow up on an unanswered email or go back to a customer instead of just forgetting about it.

What do you dislike most about this product?

When you snooze responses and then try to find them in the snooze tab, they're ordered by the oldest date they're open, not when the other person sent them. The calendar/meeting feature is an area where FRONT can continue to develop. What is exciting is that they are currently working and giving valuable updates on a regular basis.

What recommendations would you give to someone considering this product?

I'll let you know to use this software to manage emails if you're thinking about doing so. It has a significant positive influence on my daily responsibilities and was one of the finest choices our organization has ever made to raise the caliber of our work. Since I've started using it, I've been actively educating all of my coworkers and friends about the advantages of Front, and I would advise them to take the time to view an online demo and get in touch with the sales staff for additional details. They were able to offer valuable advice and even additional references that helped with discussions and observing how businesses utilize Front.

What differentiates Front from other similar products?

Front is ideal for improving team visibility. It makes it very simple to maintain team efficiency and monitor who is doing what in order to prevent having two individuals working on the same item at the same time. We can easily talk with colleagues about a client, tag a manager, and tell them about previous interactions with a client. Our secretary can break up email assignments, we can check up past history with a customer, and delegates make it so much simpler to ensure nothing falls between the cracks, postponing our emails to a certain time allows us to set up our inboxes throughout the day.

What is your favorite aspect of this product?

I like how Front makes it simple for my staff to communicate on emails. Rules and categories are a terrific feature; I enjoy seeing my inbox empty, and Front helps me do so on a frequent basis. Front allows you to sync your Asana, Google Calendar, and sift through your emails, as well as share drafts with peers to edit together and even speak over emails. The tagging mechanism is beneficial, and preset replies work nicely. The option to snooze emails is also quite helpful. We explored several alternative platforms, but Front made it simple for our staff to work together.

What do you dislike most about this product?

There are some faults in the front, but I hope they are being addressed. The inability to have more than one manager complicates matters, and it would be ideal if we could have a corporate chat window up at all times. Front would benefit from Google calendar alerts, as well as the option to make a Google calendar appointment straight from email. I dislike the fact that I can't seem to do a bulk action or that I haven't worked out how to do so yet. There are so many alternatives that it might be overwhelming and difficult to choose. The update is occasionally sluggish.

What recommendations would you give to someone considering this product?

If you're considering adopting Front, my honest advice is to consider what you're already using: how many different apps are you using when you could locate them all in one place? Get expert-level training for as many members of your organization as feasible. The most difficult obstacle is learning how to utilize Front successfully. To be honest, I didn't even read my front-end inbox at first; I liked Gmail since it was what I was most comfortable with and worked the best for me, but as I had some front-end training, I saw its merits.