Front Logo Award Winner Product Badge
Front Logo Award Winner Product Badge
Front

Front

Composite Score
8.6 /10
CX Score
8.8 /10
Category
Front
8.6 /10

What is Front?

Front is a hub for all things customer communication. Front combines the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Front won the following awards in the Customer Success category

Filter By

Front Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Front.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

94 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Front?

0% Negative
4% Neutral
96% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 89

Reporting and Analytics

94

Centralized Note Taking

91

Onboarding Portal

91

Onboarding Workflow Management

90

CRM Integration

88

Customer Scorecards

88

Account Health Tracking

87

Onboarding Collateral Management

85

Surveys and Polling

84

Vendor Capability Ratings

Average 88

Business Value Created

95

Quality of Features

93

Ease of Implementation

92

Breadth of Features

90

Ease of Data Integration

89

Product Strategy and Rate of Improvement

88

Availability and Quality of Training

88

Usability and Intuitiveness

88

Ease of IT Administration

87

Ease of Customization

83

Vendor Support

80

Front Reviews

Liz P.

  • Role: Human Resources
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Streamlines internal communication!

Likeliness to Recommend

10 /10

What differentiates Front from other similar products?

The ability to tag teammates onto threads without forwarding or giving external visibility to internal dialogue is so cool and so critical when we need to loop in other employees for a task.

What is your favorite aspect of this product?

The tag feature is truly the best thing, as opposed to outlook where it is simply a matter of @ and forwarding. That creates a lot of work to add someone to an exisitng conversation.

What do you dislike most about this product?

The calendar function within the mobile app.

What recommendations would you give to someone considering this product?

Especially post covid, when so much of the workforce is not in a setting together- Front delivers. To loop someone in on an email thread and have them see everything, be caught up, and ready to join the conversation quickly is key. Having multiple mailboxes set up to avoid congestion to teams that don't need certain threads-- and having the ability to set up a text phone number within the Front interface for our transportation partners. That always ensures a quick response.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Less Efficient Service

Natasha P.

  • Role: C-Level
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

We love front. It works so well for our business!

Likeliness to Recommend

10 /10

What differentiates Front from other similar products?

I don’t know of any other software that lets you manage multiple inboxes so seamlessly

What is your favorite aspect of this product?

Internally shared comments

What do you dislike most about this product?

Some of the new features are very entry level

What recommendations would you give to someone considering this product?

Don’t hesitate!

Pros

  • Performance Enhancing
  • Enables Productivity
  • Respectful
  • Reliable

Cons

  • Wastes Time
  • Less Effective Service
  • Less Generous

Zuleirys S.

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Amazing software that makes collaboration easier!

Likeliness to Recommend

10 /10

What differentiates Front from other similar products?

It makes collaboration so much easier and efficient compared to other softwares and it continues to get better as time passes.

What is your favorite aspect of this product?

When you can tag other team members on an email chain and collaborate instead of having to forward and have like 10 different email chains to send just one email!

What do you dislike most about this product?

The calendar, it needs to be better.

What recommendations would you give to someone considering this product?

It’s going to make your job much easier and faster!

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Most Popular Front Comparisons