Gainsight Customer Success Logo
Gainsight Customer Success Logo
Gainsight

Gainsight Customer Success

Composite Score
7.6 /10
CX Score
7.9 /10
Gainsight Customer Success
7.6 /10

What is Gainsight Customer Success?

Gainsight CS is a customer experience management solution that combines surveys, journey orchestration, and analytics to help businesses provide a best-in-class experience to their customers. Easily access customer insights in a centralized view. Utilize all survey types for a best-in-class customer feedback program.

Company Details


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Awards & Recognition

Gainsight Customer Success won the following awards in the Customer Success category

Gainsight Customer Success Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gainsight Customer Success.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

5
Since last award

95 Plan to Renew

2
Since last award

82 Satisfaction of Cost Relative to Value

7
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gainsight Customer Success?

7% Negative
3% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Unique Features
  • Reliable

Feature Ratings

Average 78

Customer Scorecards

87

Account Health Tracking

85

Centralized Note Taking

84

Reporting and Analytics

82

Surveys and Polling

81

CRM Integration

79

Onboarding Collateral Management

75

Onboarding Portal

75

Onboarding Workflow Management

72

Vendor Capability Ratings

Average 78

Ease of Customization

83

Business Value Created

82

Ease of Data Integration

82

Breadth of Features

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

76

Ease of Implementation

75

Usability and Intuitiveness

75

Quality of Features

74

Vendor Support

74

Ease of IT Administration

72

Gainsight Customer Success Reviews

Matthew T.

  • Role: Finance
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Smart tool for collecting customers insights

Likeliness to Recommend

9 /10

What differentiates Gainsight Customer Success from other similar products?

There is great achievements on the customer data management. I have not identified operational difference from other tools.

What is your favorite aspect of this product?

It centralizes all customer data for reliable analysis process. Insights collected from our websites on customer interactions helps us to plan and make decisions on how to sales flow.

What do you dislike most about this product?

I have familiarized with all the features in this platform and I have not experienced any difficult moment.

What recommendations would you give to someone considering this product?

We have achieved a lot and gained most useful insights that have enhanced effective workflows. I recommend this platform to others for great performance.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

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