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GetResponse Logo
GetResponse

GetResponse

Composite Score
8.3 /10
CX Score
8.7 /10
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GetResponse
8.3 /10

What is GetResponse?

GetResponse is a comprehensive marketing software platform that helps you create content, boost sales, and increase traffic to your business online. Integrated email marketing, autoresponders, and landing pages let you automate essential tasks and launch effective marketing campaigns. Advanced analytics make it easy to track conversions, leads, and ROI, and learn what your customers want. Customizable template scenarios do the heavy lifting for you — no coding necessary.

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Awards & Recognition

GetResponse won the following awards in the Marketing Automation - B2C category

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GetResponse Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GetResponse.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GetResponse?

0% Negative
2% Neutral
98% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Marketing Master Data Management

88

Email Marketing Automation

88

Marketing Asset Management

83

Marketing Analytics

83

Customer Journey Modelling

83

Mobile Marketing Management

83

Social Media Marketing Management

82

Marketing Project Management

80

SMS Marketing

78

Multivariant Testing

77

Vendor Capability Ratings

Average 82

Ease of Data Integration

85

Ease of Customization

84

Usability and Intuitiveness

84

Quality of Features

84

Ease of Implementation

83

Product Strategy and Rate of Improvement

82

Vendor Support

82

Business Value Created

82

Ease of IT Administration

81

Breadth of Features

81

Availability and Quality of Training

79

GetResponse Reviews

Carine O.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Maximizing Customer Satisfaction with GetResponse

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

GetResponse differentiates itself from other similar programs with its user-friendly survey creation and management tools, seamless integration with email marketing, and comprehensive automation capabilities. The program offers advanced survey customization options and real-time reporting, making it easy to gather and utilize customer feedback to enhance the overall shopping experience.

What is your favorite aspect of this product?

GetResponse stands out for its ability to seamlessly integrate survey creation with email marketing. This allows for easy distribution of surveys to customers and automated follow-up actions based on responses. The platform also offers comprehensive reporting and analytics features that provide valuable insights into customer sentiments, preferences, and pain points. These insights empower businesses to tailor their shopping experience to align with customer expectations and drive satisfaction.

What do you dislike most about this product?

GetResponse offers several integrations, but it could benefit from expanding its compatibility with more e-commerce and customer relationship management tools. This would enhance its functionality and utility for businesses looking to optimize the shopping experience.

What recommendations would you give to someone considering this product?

Businesses can gather customer feedback effectively and turn it into actionable improvements. This drives customer satisfaction, loyalty, and ultimately increases sales and revenue. The platform seamlessly integrates survey creation and email marketing, along with advanced analytics and reporting capabilities.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bùi H.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Professional Email Marketing for Everyone

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

One of the main features that differentiates GetResponse from other similar products is its Autofunnel feature1. This is a tool that helps you create and manage online sales funnels, from landing pages to payment processing to email marketing. You can choose from over 40 ready-made scenarios or create your own custom funnel. Autofunnel lets you track and optimize your conversions, as well as integrate with various e-commerce platforms such as Shopify, WooCommerce, Etsy, and more.

What is your favorite aspect of this product?

My favorite aspect of this product is its email marketing features. GetResponse has a powerful email marketing tool with smart automation features. You can create and send beautiful newsletters with drag-and-drop editor, or choose from hundreds of templates. You can also segment your audience, personalize your messages, and test different versions with A/B testing. GetResponse also has a high deliverability rate of 99.5%, which means your emails are more likely to reach your subscribers’ inboxes.

What do you dislike most about this product?

One of the things I dislike most about this product is its analytics. GetResponse provides some basic reports and statistics on your email campaigns, webinars, and funnels, but they are not very detailed or comprehensive. You can integrate GetResponse with Google Analytics or other third-party tools, but that requires extra steps and costs. I think GetResponse could improve its analytics by providing more insights and recommendations on how to optimize your marketing performance

What recommendations would you give to someone considering this product?

Try the free plan first to see if it meets your needs and expectations. The free plan lets you use a cut-down version of GetResponse indefinitely, as long as your list remains under 500 records in size. Compare the different pricing plans and features to find the best fit for your budget and goals. The paid plans range from $15 to $999 per month, depending on the number of subscribers and the level of functionality you want. You can also get discounts if you pay upfront for 1 or 2 years of service. Explore the various integrations and add-ons that GetResponse offers. GetResponse can work with many other

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Sarah A.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Incredibly convenient and easy

Likeliness to Recommend

10 /10

What differentiates GetResponse from other similar products?

GetResponse impressed me with its email marketing features, but I also tried it for building pages and marketing automation, and it excelled in each of those areas as well. I found GetResponse to be a very responsive tool overall. Its wealth of functionality and marketing automation solutions are what make it stand out from the competition.

What is your favorite aspect of this product?

GetResponse has moved us to a new spot with new opportunities and advantages where we are free to work however we desire. There are many templates already accessible to assist us to develop pages and campaigns with little work, and there are no restrictions on personalizing the features. GetResponse, in my opinion, has the ideal set of capabilities that are both adequate and powerful to advance both our marketing plan and brand revenue.

What do you dislike most about this product?

First of all, the user interface wasn't very convenient when we first deployed this system; in fact, it was quite clumsy. However, thanks to recent updates, many of the changes have been made, and it is now swift, instinctive, and trying to engage. As a result, I am currently enjoying it, and I haven't encountered any problems recently.

What recommendations would you give to someone considering this product?

GetResponse is a tool that can help you generate leads because it enables your marketing team to create highly responsive and engaging campaigns and send them to the appropriate recipients at the appropriate times. It also enables your team to be productive and boost the effectiveness of your marketing strategy by scheduling campaigns and keeping track of their performance.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Unique Features

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