Gong.io

Gong

Composite Score

8.2 /10

CX Score

8.5 /10

25 Reviews Write a Review

Claim Software

What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details

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Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gong.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

91 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

4% Negative

8% Neutral

88% Positive

Pros

Efficient Service
Altruistic
Continually Improving Product
Effective Service

Feature Ratings

Average 77

CRM Integration

Conversation Coaching

Next-Best-Action Recommendations

Internal Sales Collaboration

Workflow Automation

Call Management

Pipeline Management

E-Mail Integration

Sales Analytics

Omnichannel Campaign Management

E-Mail Campaign Management

Vendor Capability Ratings

Average 80

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Vendor Support

Ease of Customization

Also Featured in...

Conversation Intelligence

Score 9.0

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Sales Analytics

Score 8.7

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Sales Coaching

Score 8.6

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Gong Reviews

Mohamad R.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Powerful insights

Likeliness to Recommend

7 /10

What differentiates Gong from other similar products?

Gong's platform utilizes artificial intelligence to analyze large volumes of sales conversations. This allows for the identification of patterns, trends, and best practices, aiding sales teams in refining their approaches.

What is your favorite aspect of this product?

I appreciate Gong primarily for its robust Conversation Analytics feature. In my role as an Account Manager, it provides me with the capacity to meticulously document all interactions with clients, be it a phone call or a scheduled meeting. This functionality is crucial as it enhances my comprehension of my clients' needs. In my line of work, it is imperative to discern customer preferences and uncover potential challenges. This insight allows me to customize products and services in a way that aligns with the team's recommendations.

What do you dislike most about this product?

An area where Gong could enhance its performance is in the quality of the transcripts it generates. The efficacy of the conversation heavily relies on the precision of the data it processes. For instance, in cases where the call recording is subpar or words are spoken unclearly, Gong might struggle to accurately identify the correct words or information conveyed.

What recommendations would you give to someone considering this product?

Gong stands out as one of the most effective tools or platforms I've ever utilized. My foremost recommendation centers around two key aspects: firstly, the cost-effectiveness, where an organization should evaluate the substantial benefits this platform can offer and whether the company can fully leverage its capabilities. Secondly, the availability of comprehensive training materials and resources is crucial. Despite Gong's user-friendly interface, inadequate training resources could potentially hinder the realization of the system's full functionality.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Ellie G.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Very user friendly, wonderful product!

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

I'm not sure, I haven't used any other products similar to Gong

What is your favorite aspect of this product?

The ability to go back and review my calls as well as see my statistics from the call

What do you dislike most about this product?

Sometimes the transcription doesn't always pick up the right person or transcribe the right thing. Could be accents and how quickly people speak.

What recommendations would you give to someone considering this product?

It is an amazing product. The insights are great. The AI next steps are good.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Adaeze U.

Role: Sales Marketing
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

Transformative Sales Insights and Coaching.

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

Gong stands out for its powerful conversation intelligence, real-time insights, and seamless CRM integration that drive data-backed sales coaching and decision-making.

What is your favorite aspect of this product?

Its ability to deliver actionable insights from real sales conversations.

What do you dislike most about this product?

None to say

What recommendations would you give to someone considering this product?

I recommend fully integrating Gong with your CRM and ensuring your team is trained to use its conversation analytics to optimize sales strategies and coaching.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Gong

What is Gong?

Company Details

Need Assistance?

Awards & Recognition

Gong Ratings

88 Likeliness to Recommend

91 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Gong?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Conversation Intelligence

Sales Analytics

Sales Coaching

Gong Reviews

Mohamad R.

Powerful insights

Likeliness to Recommend

Pros

Ellie G.

Very user friendly, wonderful product!

Likeliness to Recommend

Pros

Adaeze U.

Transformative Sales Insights and Coaching.

Likeliness to Recommend

Pros

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Outreach

Feature Ratings

CRM Integration

Conversation Coaching

Next-Best-Action Recommendations

Internal Sales Collaboration

Workflow Automation

Call Management

Pipeline Management

E-Mail Integration

Sales Analytics

Omnichannel Campaign Management

E-Mail Campaign Management

Vendor Capability Ratings

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Vendor Support

Ease of Customization