Gong.io

Gong

Composite Score

8.2 /10

CX Score

8.5 /10

25 Reviews Write a Review

Claim Software

What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details

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Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gong.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

91 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

4% Negative

8% Neutral

88% Positive

Pros

Efficient Service
Altruistic
Continually Improving Product
Effective Service

Feature Ratings

Average 77

CRM Integration

Conversation Coaching

Next-Best-Action Recommendations

Internal Sales Collaboration

Workflow Automation

Call Management

Pipeline Management

E-Mail Integration

Sales Analytics

Omnichannel Campaign Management

E-Mail Campaign Management

Vendor Capability Ratings

Average 80

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Vendor Support

Ease of Customization

Also Featured in...

Conversation Intelligence

Score 9.0

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Sales Analytics

Score 8.7

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Sales Coaching

Score 8.6

View Gong in this category (opens in a new tab)

Gong Reviews

James E.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

Revolutionize Your Sales with Gong's AI

Likeliness to Recommend

9 /10

What differentiates Gong from other similar products?

Gong differentiates itself from other revenue intelligence platforms through its advanced AI-powered insights, which analyze customer interactions across various channels to provide actionable recommendations. The platform integrates seamlessly with over 250 tools, including CRM systems, enhancing operational efficiency and data accuracy. Gong offers real-time analytics and dashboards, allowing teams to monitor performance and make data-driven decisions instantly. Features like Gong Engage help sales teams engage with customers more effectively by identifying the best times and methods for communication.

What is your favorite aspect of this product?

One standout feature is its AI-powered insights. The ability to analyze customer interactions across various channels and provide actionable recommendations helps sales teams prioritize and personalize their engagements effectively. This feature significantly enhances productivity and drives better sales outcomes.

What do you dislike most about this product?

It can take a while for calls to show up in Gong due to the thoroughness of the analysis, which can be inconvenient for users needing immediate access. There are occasional lag issues, with the application sometimes slow to launch or load certain parts. Some users have reported inaccuracies in the AI analysis, which can affect the reliability of the insights provided. Additionally, a few users feel that certain features are missing or could be improved to better meet their needs. Despite these drawbacks, many users still find Gong to be a valuable tool for enhancing sales and revenue operations.

What recommendations would you give to someone considering this product?

If you're considering Gong, it's beneficial to leverage the training resources and support offered to ease the initial setup and learning curve. Be aware that call processing might take some time due to thorough analysis, so plan accordingly. Regularly check for updates and improvements to address any lag issues or missing features. Cross-check AI-generated insights with your own observations to ensure accuracy and reliability. Additionally, make the most of Gong's extensive integrations with CRM systems and other tools to enhance operational efficiency.

Pros

Saves Time
Transparent
Reliable
Enables Productivity

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2025

Gong helps close deals efficiently!

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Siddhaarth S.

Role: Sales Marketing
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2025

Comprehensive but bit complicated Reven solution

Likeliness to Recommend

9 /10

What differentiates Gong from other similar products?

They have a comprehensive solution for an enterprise setup serving revenue teams across

What is your favorite aspect of this product?

Their coaching solution is very good and helps reos train themselves in real time and grade then amongst their colleagues

What do you dislike most about this product?

They have a very high pricing and bit complicated solution for small and mid businesses

What recommendations would you give to someone considering this product?

Make sure to record multiple calls and longer duration for best training and insights

Pros

Continually Improving Product
Includes Product Enhancements
Helps Innovate
Trustworthy

Gong

What is Gong?

Company Details

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Awards & Recognition

Gong Ratings

88 Likeliness to Recommend

91 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Gong?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Conversation Intelligence

Sales Analytics

Sales Coaching

Gong Reviews

James E.

Revolutionize Your Sales with Gong's AI

Likeliness to Recommend

Pros

Gong helps close deals efficiently!

Likeliness to Recommend

Pros

Siddhaarth S.

Comprehensive but bit complicated Reven solution

Likeliness to Recommend

Pros

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Outreach

Feature Ratings

CRM Integration

Conversation Coaching

Next-Best-Action Recommendations

Internal Sales Collaboration

Workflow Automation

Call Management

Pipeline Management

E-Mail Integration

Sales Analytics

Omnichannel Campaign Management

E-Mail Campaign Management

Vendor Capability Ratings

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Vendor Support

Ease of Customization