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Gong.io

Gong

Composite Score

8.2 /10

CX Score

8.5 /10

27 Reviews Write a Review

Claim Software

What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details

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Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gong.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

91 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

4% Negative

8% Neutral

88% Positive

Pros

Efficient Service
Altruistic
Continually Improving Product
Effective Service

Feature Ratings

Average 78

CRM Integration

Conversation Coaching

Next-Best-Action Recommendations

Workflow Automation

Internal Sales Collaboration

Pipeline Management

Call Management

E-Mail Integration

Sales Analytics

E-Mail Campaign Management

Omnichannel Campaign Management

Vendor Capability Ratings

Average 81

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Ease of Implementation

Ease of Customization

Also Featured in...

Conversation Intelligence

Score 9.0

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Sales Analytics

Score 8.8

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Sales Coaching

Score 8.6

View Gong in this category (opens in a new tab)

Gong Reviews

Daniel C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Tool for Product folks to Empathize with Customer

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

The power of conversation intelligence is amazing, it summarizes the call, easy to track keywords across the call and analyse the customer interaction is amazing Helps me and team empathize with customer based on relevant use case, Powerful filters help efficiently find the relevant calls to analyse

What is your favorite aspect of this product?

Search and filter across the calls is powerfull. also capability of organizing calls to folders make life easier

What do you dislike most about this product?

Option to tag and highlight specific points in a call recording would be helpful to finally make conclusions about a use case across calls

What recommendations would you give to someone considering this product?

Come up with more AI features to help product team to get insights from calls across organisation For eg 1. Biggest pain point of customer 2. Most demanded features 3. Customer emotion 4. Customer delight factors, moments snippets from the video highlighting the moment

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Lauren F.

Role: Sales Marketing
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Fantastic product! Great for training !!

Likeliness to Recommend

8 /10

What differentiates Gong from other similar products?

Fantastic search function!

What is your favorite aspect of this product?

Easy to share calls, and transcribe

What do you dislike most about this product?

Expensive!

What recommendations would you give to someone considering this product?

Do it! Such a great product

Pros

Caring
Helps Innovate
Saves Time
Respectful

Shaun R.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Gong helps us in sales and meetings effectively

Likeliness to Recommend

8 /10

What differentiates Gong from other similar products?

Gong is perfect for my work style because it is both user-friendly and mobile-friendly. If you need sales coaching or meeting intelligence, Gong is a great resource. It would be fantastic if it could be programmed to identify specific tasks during calls and then highlight the rep's performance for those tasks.

What is your favorite aspect of this product?

When it comes to communications with customers, the call summaries, important points, and subsequent procedures and follow-ups have completely altered the game. Outstanding, even, are the beta features! Learning it was a breeze, and now I use it every single day.

What do you dislike most about this product?

I can only think of one small issue—sometimes it takes a little bit after the call concludes before you can view the summary or transcript. However, it's really not a huge concern.

What recommendations would you give to someone considering this product?

Gong does more than just record our conversations with customers—it also gives us a summary of the call that helps us see the big picture and outlines any outstanding actions—inside the Gong app and in an email after the call ends. This is great because we can easily review past calls.

Pros

Helps Innovate
Enables Productivity
Effective Service
Appreciates Incumbent Status

Gong

What is Gong?

Company Details

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Awards & Recognition

Gong Ratings

88 Likeliness to Recommend

91 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Gong?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Conversation Intelligence

Sales Analytics

Sales Coaching

Gong Reviews

Daniel C.

Tool for Product folks to Empathize with Customer

Likeliness to Recommend

Pros

Lauren F.

Fantastic product! Great for training !!

Likeliness to Recommend

Pros

Shaun R.

Gong helps us in sales and meetings effectively

Likeliness to Recommend

Pros

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Feature Ratings

CRM Integration

Conversation Coaching

Next-Best-Action Recommendations

Workflow Automation

Internal Sales Collaboration

Pipeline Management

Call Management

E-Mail Integration

Sales Analytics

E-Mail Campaign Management

Omnichannel Campaign Management

Vendor Capability Ratings

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Ease of Implementation

Ease of Customization