Gong

What differentiates Gong from other similar products?

Gong provides not only conversational intelligence but also the ability to keep track of deals/pipeline

What is your favorite aspect of this product?

Association of calls to deals- ability to see customer journey within a deal of all emails and calls

What do you dislike most about this product?

Some colleagues have had difficulty getting their calls to be automatically recorded

What recommendations would you give to someone considering this product?

Make sure all users are set up so that Gong is recording all their calls

What differentiates Gong from other similar products?

The solution's conversational intelligence is excellent, resulting from tools like analytics, warnings, and the ability to dissect meetings into their components to locate critical discussion points. We can learn about their interests, concerns, and areas of ignorance, then use that information to inform the development of instructional materials.

What is your favorite aspect of this product?

Using Gong, I can record and transcribe my team's QBRs and customer chats. With Gong, sending a customer a recording of a call or a snippet of a ring is a breeze. I like reviewing past conversations in both video and text forms. Even more, crazier is the fact that Gong outperforms other platforms in pipeline analysis and tracking.

What do you dislike most about this product?

The call-search feature is giving me a lot of trouble, and I can't figure it out. It would be helpful if "Listen, it could sort later" calls in a few different ways, such as by when I added them to the queue. The iPad app needs to support landscape orientation.

What recommendations would you give to someone considering this product?

To help me prepare for, conduct, and reflect upon my client meetings, Gong analyzes my conversations, identifies crucial takeaways, and boosts my general intelligence. The ability to record and save call transcripts quickly after that is also beneficial. It aids in future opportunity replication by revealing the factors responsible for success and failure.

What differentiates Gong from other similar products?

Like other conversation intelligence programs, Gong also records our interactions with customers, analyzes what they say, and gives us insights so we can distinguish what is important from what is not. However, what sets Gong apart from other platforms is its elegance, user-friendliness, and, most importantly, its rich feature set and potent analytics that allow us to dig deeper into our customer data.

What is your favorite aspect of this product?

I was first apprehensive about having my meetings taped, but now I won't hold a meeting without Gong because it has so many features and capabilities that I had anticipated from a conversational intelligence application. Gong conversation intelligence is now my preferred tool. Leveraging features like insights, warnings, and even segmenting meetings to identify key counterpoints, the service offers conversation intelligence.

What do you dislike most about this product?

I have relatively few issues with Gong. The transcripts occasionally include phonetic words that don't make sense when read individually but make sense when read together. A global search would be preferable. Additionally, since I receive a ton of gong emails every day, I wish you could set up more email notifications to go to Slack.

What recommendations would you give to someone considering this product?

Check it out! Gong conversation intelligence enables its users to go back and check any call-related information they might have missed, as well as to exchange it with other group members who are monitoring the discussion. Gong makes it very simple to locate calls where particular subjects are covered or particular concerns were raised.