What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Respectful
- Helps Innovate
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Role-Based Access
Manager Annotation and Feedback
Artificial Intelligence Engine
Application Integration
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Gong Reviews
Kerry H.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Jul 2022
It boosts the effectiveness of call summaries
Likeliness to Recommend
What differentiates Gong from other similar products?
Previously, I had to do everything by hand. With GongGong, I can quickly find relevant information by searching for keywords, isolating relevant snippets, and creating scorecards to utilize in particular situations. While Gong's tech is impressive the company's people and dedication to your success set them apart. It is a fantastic tool with which you cannot go wrong.
What is your favorite aspect of this product?
I like listening to past conversations with my sales team after they have occurred since I cannot be there for every call. Appreciate the detailed metrics and the option to save podcasts for offline listening. Also, I like highlighting certain aspects of a conversation and providing feedback to agents about what they're doing well and where they can improve.
What do you dislike most about this product?
The transcripts occasionally pick up phonetic words that don't make sense when taken individually, but this doesn't affect the overall meaning. I can't see a successful sales team operating without it. It's hard for me to find fault with Gong. The occasional difficulty in locating the desired call has not been too bothersome.
What recommendations would you give to someone considering this product?
One of Gong's best features is its ability to categorize a call's content into discrete subcategories based on keywords and topics. Consider all how your communication may be boosted by having a record of every call you've ever made at your fingertips. As a robust piece of a developing sales team's infrastructure, GongGong is essential.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
Katie B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Great Product That is Easy to Understand and Use
Likeliness to Recommend
What differentiates Gong from other similar products?
You can skim through recordings based on who is talking and when which makes finding important pieces of the conversation easier
What is your favorite aspect of this product?
You are able to send a recording to prospects for them to listen to. You can skip to parts of the conversation where a specific person is speaking so that you can utilize it for training purposes easily.
What do you dislike most about this product?
I don't have anything that I dislike about Gong
What recommendations would you give to someone considering this product?
N/A - I don't have any issues with Gong
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Initial Implementation
Submitted Jun 2022
Helpful tool to review meetings after completed
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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