Gong

What differentiates Gong from other similar products?

Phone calls, messages, emails, and video calls are all recorded and analyzed by Gong wisely. Additionally, it extracts data from our CRM platform and transforms that data into insightful analytics reports. It also helps our Sales managers in providing individualized coaching to help employees perform better.

What is your favorite aspect of this product?

In our organization, we link the Gong Platform to the calendars of our sellers, and the Gong bot then intervenes to record, interpret, and analyze our all calls and it performed excellently exactly in the way we wanted and anticipated. Its interface is a happier place for us because it is customizable and the product is itself too adaptable. I found it a simple and complete product.

What do you dislike most about this product?

Since we and our other business development teams utilize Gong every day and we don't really see any glitches or flaws with the software which affected our work, it's difficult to give a definitive answer to this question. But I would welcome more advanced features as well as a solid security base.

What recommendations would you give to someone considering this product?

Gong is a fantastic tool for facilitating sales. The interface shows client interactions quickly so that merchants may evaluate the status of the trade. The product shows a warning if a sale seems to be going bad. The app also suggests subjects that salespeople could cover more or less in order to improve closing rates.

What differentiates Gong from other similar products?

Gong offers a variety of services that enable us to carry out tasks with a high degree of freedom, and simplicity, particularly its unique skills of call recording and transcription as well as the opportunity to review and follow them instantly, which makes us truly enjoy listening and saving practically every call.

What is your favorite aspect of this product?

Gong facilitates our team's coaching because our service is zoom-based coaching. I love Gong because it is an incredibly motivating tool. Its most amazing feature is its ability to record calls and let us listen to them again. This feature has helped us a lot in solving problems effectively: it always enables us to deeply grasp the issues and then allows us to hunt down and come up with the best solutions for these issues.

What do you dislike most about this product?

Sometimes its search function is quite problematic and restricts us to do our work quickly, it seems to be broken, and logging in sometimes takes a while to begin. I honestly have nothing else to complain about the Gong application but I want to see these two points as extremely powerful as the other features of Gong.

What recommendations would you give to someone considering this product?

Gong provides a fantastic and interesting conversation intelligence system along with a powerful recording system that is capable of much more. Its abilities are limitless and the functionality is compelling, above all, it's simple to finish tasks quickly with Gong. Gong offers a unique and full bag of powerful features.

What differentiates Gong from other similar products?

Gong made it incredibly simple for me to look back and analyze my customer calls. I can quickly locate areas of the call that I want to review. Gong has a marvelous recording system with which we can do a lot more.

What is your favorite aspect of this product?

I adore everything about Gong like Scorecards, keywords, call coaching and other things. Furthermore, their staff is really accommodating and pleasant! I was able to connect with Melissa via video call, and she provided me with a wealth of information. It enables me to cover every aspect of the call in my follow-up and guarantees that I don't overlook anything. I can also play back at 1.5 or double speed, so I'm not wasting time.

What do you dislike most about this product?

I despise how Gong shows upcoming calls. It's difficult to browse, and there is no extra data on scheduled calls; I wish there were more options, such as the ability to record all talks and more automation, so we could finish our work faster.

What recommendations would you give to someone considering this product?

Do you want to improve your sales skills? Have more productive conversations? Gong is for you if you responded yes to any of those questions. Every time you have a call, you'll want to review it! I enjoy being able to listen to calls from top performers on my team and learn from them to enhance my own selling style.